What is included with this book?
Foreword | p. xi |
Foreword | p. xiii |
Preface | p. xv |
Introduction | p. 1 |
Public affairs in practice | p. 2 |
What is lobbying? | p. 3 |
Lobbying or public affairs? | p. 4 |
How the UK public affairs industry has changed | p. 5 |
What difference does public affairs make? | p. 7 |
Public affairs around the globe | p. 8 |
Getting into public affairs | p. 11 |
Early stages | p. 14 |
Codes of conduct | p. 15 |
Overall | p. 16 |
The art of lobbying | p. 19 |
Why lobby? | p. 20 |
Monitoring | p. 21 |
What do you want to do? | p. 24 |
How policy is made in the UK | p. 25 |
Policy | p. 33 |
How to lobby | p. 39 |
Contact programme | p. 40 |
Meetings | p. 45 |
Local government | p. 47 |
Scotland | p. 48 |
Wales | p. 50 |
Europe | p. 51 |
Global institutions | p. 55 |
General rules | p. 57 |
Reputation and the media | p. 63 |
Media relations | p. 64 |
Crisis management | p. 70 |
Managing issues | p. 83 |
Get to the heart of the issue | p. 83 |
Building the evidence | p. 86 |
Think tanks | p. 88 |
Economic consultancies | p. 90 |
Business schools | p. 91 |
Polling organizations | p. 92 |
Building support | p. 93 |
Conclusion | p. 99 |
Stakeholder relations | p. 105 |
The value of stakeholders | p. 106 |
Identify your stakeholders | p. 107 |
Understanding your stakeholders | p. 109 |
Engaging your stakeholders | p. 111 |
Planning communications | p. 112 |
Summary | p. 114 |
Corporate social responsibility | p. 121 |
Definitions | p. 122 |
Measuring CSR | p. 123 |
The growth of CSR | p. 124 |
Why CSR? | p. 125 |
The role of government | p. 128 |
Impact of CSR on public affairs | p. 130 |
Conclusion | p. 134 |
Conclusion | p. 141 |
On a personal level | p. 142 |
Future trends and developments | p. 143 |
Overall | p. 146 |
Public affairs - a checklist | p. 147 |
Appendix - codes of conduct | p. 149 |
CIPR | p. 149 |
APPC | p. 150 |
PRCA | p. 152 |
EPACA | p. 154 |
EULobby.net | p. 155 |
SEAP | p. 158 |
Index | p. 161 |
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