QBQ! The Question Behind the Question : Knowing What to Really Ask Yourself: Practicing Personal Accountability in Business and in Life

by Miller, John G.

• ISBN13: 9780966583298
• ISBN10: 0966583299
• Format: Paperback
• Copyright: 2001-05-01
• Publisher: Denver Pr

Table of Contents

Introduction What Ever Happened To...	1	(5)
A Picture of Personal Accountability	6	(8)
Making Better Choices	14	(3)
QBQ! The Question Behind the Question	17	(3)
Don't Ask ``Why?''	20	(4)
The Victim	24	(2)
``Why is this happening to me?''	26	(2)
``Why do we have to go through all this change?''	28	(4)
``Why don't they communicate better?''	32	(1)
Don't Ask ``When?''	33	(3)
Procrastination: The Friend of Failure	36	(3)
``When will we get more tools and better systems?''	39	(2)
``When are we going to hear something new?''	41	(2)
Don't Ask ``Who?''	43	(5)
A Poor Sailor Balmes the Wind	48	(2)
Silos	50	(3)
Beat the Ref	53	(3)
``Who dropped the ball?''	56	(3)
Ownership	59	(2)
The Foundation of Teamwork	61	(2)
Making Accountability Personal: All QBQs Contain an ``I''	63	(3)
I Can Only Change Me	66	(5)
``He didn't, I did.''	71	(2)
``When will others walk their talk?''	73	(3)
An Integrity Test	76	(1)
The Power of One	77	(2)
A QBQ Twist	79	(1)
Will the Real Role Modles Please Stand Up!	80	(1)
Practicing Personal Accountability: All QBQs Focus on Action	81	(3)
The Risk of Doing Nothing	84	(2)
``Thanks for Shopping at the Home Depot!''	86	(5)
Leaders At All Levels	91	(3)
The Conerstone of Leadership	94	(2)
Leaders Are Not Problem Solvers	96	(2)
A Great List of Lousy Questions	98	(8)
The Spirit of the QBQ	106	(3)
Wisdom	109	(1)
We Buy Too Many Books	110	(1)
A Final Picture	111	(4)
The Motor of Learning	115