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Quality

by
Edition:
3rd
ISBN13:

9780130419644

ISBN10:
0130419648
Format:
Hardcover w/CD
Pub. Date:
1/1/2003
Publisher(s):
PRENTICE HALL
List Price: $117.40
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Summary

This book introduces fundamental quality concepts of statistical process control and the application of these concepts to issues arising in industry. This book covers all aspects of quality from the basics--identifying quality, the evolution of quality, quality advocates--to advanced topics such as reliability, quality costs, and product liability. For professionals interested in a book on quality that emphasizes the understanding, use, and interpretation of statistical process control principles, concepts, and results throughout the problem-solving process.

Table of Contents

I SETTING THE STAGE 1(118)
Quality Basics
2(26)
Identifying Quality
4(3)
Ingredients for Success
7(4)
The Evolution of Quality
11(5)
Continuous Improvement
16(1)
Organizing for Quality
17(3)
Beyond Continuous Improvement
20(1)
Summary
21(1)
Lessons Learned
21(1)
Chapter Problems
21(2)
Case Study
23(5)
Quality Advocates
28(24)
Quality Advocates
30(13)
Summary
43(1)
Lessons Learned
43(1)
Chapter Problems
44(2)
Case Study
46(6)
Quality Improvement: Problem Solving
52(67)
Problem Solving
54(1)
Steps in Process Improvement
55(2)
Plan
57(29)
Do
86(5)
Study
91(1)
Act
92(9)
Summary
101(1)
Lessons Learned
102(1)
Chapter Problems
103(7)
Case Studies
110(9)
II CONTROL CHARTS FOR VARIABLES 119(254)
Statistics
120(78)
Statistics
122(1)
Use of Statistics in Quality Assurance
123(1)
Population Versus Samples
124(3)
Data Collection
127(3)
Measurements: Accuracy, Precision, and Measurement Error
130(3)
Data Analysis: Graphical
133(18)
Data Analysis: Analytical
151(16)
Central Limit Theorem
167(3)
Normal Frequency Distribution
170(6)
Summary
176(1)
Lessons Learned
176(1)
Formulas
177(1)
Chapter Problems
177(12)
Case Studies
189(9)
Variable Control Charts
198(88)
Control-Chart Functions
200(2)
Variation
202(3)
Control Charts for Variables
205(42)
Summary
247(1)
Lessons Learned
248(1)
Formulas
249(1)
Chapter Problems
250(10)
Case Studies
260(26)
Process Capability
286(36)
Individual Values Compared with Averages
290(2)
Estimation of Population Sigma from Sample Data
292(1)
Control Limits Versus Specification Limits
293(3)
The Six Sigma Spread Versus Specification Limits
296(2)
Calculating Process Capability Indices
298(11)
Summary
309(1)
Lessons Learned
309(1)
Formulas
309(1)
Chapter Problems
310(2)
Case Studies
312(10)
Other Variable Control Charts
322(51)
Individuals and Moving-Range Charts
324(5)
Moving-Average and Moving-Range Charts
329(2)
A Chart Plotting All Individual Values
331(2)
Median and Range Charts
333(7)
Run Charts
340(3)
A Chart for Variable Subgroup Size
343(1)
Precontrol Charts
344(6)
Shot-Run Charts
350(5)
Summary
355(1)
Lessons Learned
355(2)
Formulas
357(1)
Chapter Problems
358(9)
Case Studies
367(6)
III CONTROL CHARTS FOR ATTRIBUTES 373(110)
Probability
374(40)
Probability Theorems
376(8)
Permutations and Combinations
384(6)
Discrete Probability Distributions
390(7)
Continuous Probability Distribution
397(2)
Distribution Interrelationships and Approximations
399(2)
Summary
401(1)
Lessons Learned
401(1)
Formulas
402(2)
Chapter Problems
404(5)
Case Studies
409(5)
Quality Control Charts for Attributes
414(69)
Attributes
416(1)
Charts for Nonconforming Units
416(24)
Charts for Counts of Nonconformities
440(11)
Summary
451(2)
Lessons Learned
453(1)
Formulas
453(2)
Chapter Problems
455(16)
Case Studies
471(12)
IV EXPANDING THE SCOPE OF QUALITY 483(178)
Reliability
484(28)
Reliability
486(1)
Reliability Programs
487(4)
Product Life Cycle Curve
491(1)
Measures of Reliability
492(9)
Reliability Engineers
501(1)
Summary
501(1)
Lessons Learned
501(1)
Formulas
502(1)
Chapter Problems
503(3)
Case Studies
506(6)
Advanced Topics in Quality
512(36)
Quality Function Deployment
514(11)
Design of Experiments
525(16)
Summary
541(1)
Lessons Learned
541(1)
Chapter Problems
541(2)
Case Studies
543(5)
Quality Costs
548(28)
What Are Quality Costs?
550(2)
Defining Quality Costs
552(4)
Types of Quality Costs
556(3)
Quality-Cost Measurement System
559(1)
Utilizing Quality Costs for Decision Making
560(1)
Summary
561(1)
Lessons Learned
561(1)
Chapter Problems
562(2)
Case Studies
564(12)
Product Liability
576(28)
The Evolution of Product Liability
578(1)
Warranties
579(1)
Product Liability Suits
579(2)
Liability Loss Control Programs
581(8)
Future Considerations
589(1)
Summary
589(1)
Lessons Learned
590(1)
Chapter Problems
590(3)
Case Studies
593(11)
Quality Systems: ISO 9000, Supplier Certification Requirements, the Malcolm Baldrige Award, and Six Sigma
604(32)
Quality Systems
606(1)
ISO 9000
606(6)
Supplier Certification Requirements: QS 9000 and TS 16949
612(1)
ISO 14000: Environmental Management
612(3)
Malcolm Baldrige National Quality Award
615(3)
Six Sigma
618(7)
Summary
625(1)
Lessons Learned
625(1)
Chapter Problems
626(2)
Case Study
628(8)
Benchmarking and Auditing
636(25)
Benchmarking
638(6)
Auditing
644(5)
Summary
649(1)
Lessons Learned
649(1)
Chapter Problems
650(2)
Case Studies
652(9)
Appendix 1 Normal Curve Areas (Z ≤ Zo) 661(2)
Appendix 2 Factors for Computing Central Lines and 3S Control Limits for X, s, and R Charts 663(1)
Appendix 3 Cumulative Binomial Probability Distribution 664(11)
Appendix 4 The Poisson Distribution 675(4)
Appendix 5 About PQ Systems 679(2)
Appendix 6 Student Version Software 681(36)
Appendix 7 Web Sites for Quality 717(1)
Glossary 718(12)
Answers to Selected Problems 730(3)
Bibliography 733(7)
Index 740


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