Quality Engineering Handbook

by Pyzdek; Thomas

• ISBN13: 9780824746148
• ISBN10: 0824746147
• Edition: 2nd
• Format: Hardcover
• Copyright: 2003-04-09
• Publisher: CRC Press

Summary

Written by one of the foremost authorities on the subject, the Second Edition is completely revised to reflect the latest changes to the ASQ Body of Knowledge for the Certified Quality Engineer (CQE). This handbook covers every essential topic required by the quality engineer for day-to-day practices in planning, testing, finance, and management and thoroughly examines and defines the principles and benefits of Six Sigma management and organization. The Quality Engineering Handbook provides new and expanded sections on management systems, leadership and facilitation principles and techniques, training, customer relations, documentation systems, domestic and international standards, and more.

Table of Contents

Preface and acknowledgements	v
Management and leadership in quality engineering	1	(172)
Professional conduct and ASQ Code of Ethics	1	(2)
Management systems for improving quality	3	(60)
Leadership principles and techniques	63	(13)
Facilitation principles and techniques	76	(15)
Training	91	(16)
Cost of quality	107	(13)
Quality philosophies and approaches (e.g., Juran, Deming, Taguchi, Ishikawa)	120	(12)
Customer relations, expectations, needs, and satisfaction	132	(28)
Supplier relations and management methodologies	160	(13)
Quality systems development, implementation, and verification	173	(44)
Elements of a quality system	173	(18)
Documentation systems	191	(5)
Domestic and international standards and specifications	196	(7)
Quality audits	203	(14)
Planning, controlling, and assuring product and process quality	217	(78)
Processes for planning product and service development	217	(14)
Material control	231	(11)
Acceptance sampling	242	(14)
Measurement systems	256	(39)
Reliability and risk management	295	(66)
Terms and definitions	295	(1)
Reliability life characteristic concepts	296	(1)
Design of systems for reliability	297	(5)
Reliability and maintainability	302	(22)
Reliability failure analysis and reporting	324	(10)
Reliability, safety, hazard assessment tools	334	(27)
Problem solving and quality improvement	361	(66)
Approaches	361	(15)
Management and planning tools	376	(11)
Quality tools	387	(26)
Corrective action	413	(1)
Preventive action	414	(4)
Overcoming barriers to quality improvement	418	(9)
Quantitative methods	427	(274)
Concepts of probability and statistics	427	(11)
Collecting and summarizing data	438	(10)
Properties and applications of probability distributions	448	(17)
Statistical decision-making	465	(16)
Measuring and modeling relationships between variables	481	(26)
Designing experiments	507	(32)
Statistical Process Control (SPC)	539	(75)
Analyzing process capability	614	(13)
Appendix
1---Quality Engineer Certification (CQE) Body of Knowledge	627	(11)
2---Quality auditing terminology	638	(9)
3---Glossary of basic statistical terms	647	(6)
4---Area under the standard normal curve	653	(3)
5---Critical values of the t-distribution	656	(2)
6---Chi-square distribution	658	(3)
7---F distribution (α=1%)	661	(2)
8---F distribution (α=5%)	663	(2)
9---Poisson probability sums	665	(3)
10---Tolerance interval factors	668	(3)
11---Durbin-Watson test bounds	671	(3)
12---y factors for computing AOQL	674	(1)
13---Control chart constants	675	(2)
14---Control chart equations	677	(2)
15---Mil-Std-45662 military standard: calibration system requirements	679	(8)
16---Table of d*2 values	687	(2)
17---Power functions for ANOVA	689	(5)
18---Factors for short run control charts	694	(2)
19---Significant number of consecutive highest or lowest values from one stream of a multiple-stream process	696	(1)
20---Beta table: values of reliability	697	(4)
References	701	(10)
Index	711