Quick Skills What Your Employer Expects

by Humphrey, Doris

• ISBN13: 9780538432146
• ISBN10: 0538432144
• Edition: 1st
• Format: Paperback
• Copyright: 2001-08-24
• Publisher: South-Western Educational Pub

Summary

This skill-focused book enhances the reader's opportunity for career success by targeting fundamental workplace skills. What Your Employer Expects provides solid information on what employers are looking for from their employees. Topics covered include accepting responsibility, being a team player and providing service to both the internal and external customer. This book is the perfect reference for those experienced, those re-entering and those learning about or just beginning their careers.

Table of Contents

Introduction	1	(2)
Start Out Strong	3	(13)
Hit the Road Running	4	(5)
Take Time to Learn	9	(3)
Dress and Act Professionally	12	(4)
Power Up Your Attitude	16	(13)
What's So Bad About a Bad Attitude?	17	(3)
Getting Along	20	(6)
Say No to Gossip	26	(3)
Do What's Right	29	(10)
Listen to Your Inner Voice	30	(4)
Make the Right Decision	34	(3)
Stop, Thief!	37	(2)
Take Control of Time	39	(12)
Get Organized!	40	(4)
Use Time Productively	44	(4)
Overcome Procrastination	48	(3)
Accept Responsibility	51	(11)
Embracing Responsibility	52	(3)
Assuming Accountability	55	(3)
Handling Criticism	58	(4)
Communicate Effectively	62	(11)
Communicating Is Hard Work	63	(4)
Listening to Understand	67	(3)
Writing Clearly	70	(3)
Be a Team Player	73	(13)
Doing Business the Team Way	74	(5)
What Makes a Team Successful?	79	(3)
Dealing With Conflict	82	(1)
When You Feel Anger Rising	82	(4)
Checklist	86