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9780470645956

Real-Time Marketing and PR : How to Instantly Engage Your Market, Connect with Customers, and Create Products That Grow Your Business Now

by
  • ISBN13:

    9780470645956

  • ISBN10:

    0470645954

  • Format: Hardcover
  • Copyright: 2010-11-01
  • Publisher: Wiley
  • Purchase Benefits
List Price: $24.95

Summary

Wake up, it’s revolution time!

Gone are the days when you could plan out your marketing and public relations programs well in advance and release them on your timetable. It’s a real-time world now, and if you’re not engaged, then you’re on your way to marketplace irrelevance.

Real Time” means news breaks over minutes, not days. It means ideas percolate, then suddenly and unpredictably go viral to a global audience. It’s when companies develop (or refine) products or services instantly, based on feedback from customers or events in the marketplace. And it’s when businesses see an opportunity and are the first to act on it.

Caught up in old, time-consuming processes, too many companies leave themselves fatally exposed by flying blind through this new media environment. You don’t have to be among them. Discover Real-Time Marketing and PR and get a clear path to navigate and succeed in the changed business landscape.

In this eye-opening follow-up to The New Rules of Marketing and PR, a BusinessWeek bestseller,David Meerman Scott reveals the proven, practical steps to take your business into the real-time era. Find out how to act and react flexibly as events occur, position your brand in the always-on world of the Web, and avoid embarrassing mistakes and missteps. Real-Time Marketing and PR will also enable you to:

-Develop a business culture that encourages speed over sloth

-Read buying signals as people interact with your online information

-Crowdsource product development, naming, and even marketing materials such as online videos

-Engage reporters to shape stories as they are being written

-Command premium prices by delivering products at speed

-Deploy technology to listen in on millions of online discussions and instantly engage with customers and buyers

Scale and media buying power are no longer a decisive advantage. What counts today is speed and agility. While your competitors scramble to adjust, you can seize the initiative, open new channels, and grow your brand. Master Real-Time Marketing and PR today and become the first to act, the first to respond, and the first to win!

( Praise for Real-Time Marketing and PR )

"With his acute ear for the cash register and his journalist's sense of urgency, no one understands the value of time better than David Meerman Scott. He teaches marketers and C-level execs how to use time and urgency to gain huge competitive advantage. Read Real-Time Marketing and PR. Make money while your competitors sleep."—Brian Fetherstonhaugh, Chairman and CEO, OgilvyOne Worldwide

"If you are not hooked (hook, line, and sinker) within ten minutes of starting David Meerman Scott's wonderful new book, well, I fear for you. Beautifully written cases that reach out from the page and grab you and shake you—and practical advice that anyone, anywhere, can use in a flash to make hay. I simply loved this book, and doubled my knowledge along the way."—Tom Peters, author of The Little Big Things

"Information is like running water. The speed of information as it cascades through digital channels has been dramatically accelerated and amplified, requiring marketing to change in order to catch up to this new reality. 'Real time' is the keyword."—Hiroshi Ishii, Muriel R. Cooper Professor of Media Arts and Sciences, Massachusetts Institute of Technology, and Associate Director, MIT Media Laboratory

"The world has changed dramatically, and we have now entered a new, real-time era. Dusty business plans are now being crushed by right-now strategy and adaptation. David's book offers the new road map to entrepreneurs, business leaders, and individuals. It's made a big impact on the way I approach our business and our customers; the insight I've gained by reading it is priceless. This important and thoughtful book is a must-read to compete in the next era of business and life."—Josh Linkner, Chairman and founder, ePrize, and author of Disciplined Dreaming: A Proven System to Unleash Business Creativity

"We all know that opportunities and threats from the digital world often arrive without warning. They can't wait for discussion at monthly planning meetings. Hell, most times they can't wait for you to finish lunch! Scott's book provides a rationale to help you create a real-time mindset in your own organization."—Bill Sledzik, Associate Professor, School of Journalism and Mass Communication, Kent State University

"Right now, opportunities are passing you by as prospective customers and journalists search and chat online for solutions to their problems. David's new book, Real-Time Marketing and PR, gives you the playbook and toolbox to help you act fast and be present as these conversations emerge. However, the real message of the book is one of mindset: 'How can you deliver value faster today?' Entrepreneurs and intrapreneurs focused on growing their profits, customers, and influence now can't afford to wait to read this book."—Richard Jackson, Chairman and CEO, Jackson Healthcare

Table of Contents

Prologuep. ix
Revolution Timep. 1
Grow Your Business Nowp. 3
Dave's Slingshot Goes Viral on Goliathp. 7
The Stories behind the Story: United Airlines, Taylor Guitars, and Calton Casesp. 10
Break a Taylor Guitar and You Break this Man's Heartp. 10
A Teachable Momentp. 12
Case Study in Real-Time Product Developmentp. 13
United Comes Untiedp. 14
Dave's Big Winp. 16
Real-Time Engagementp. 17
Speed versus Sloth: Dispatches from the Frontp. 19
Google Finally Gets Itp. 21
Caught on the News Cycle Hamster Wheelp. 22
Feeling an Invisible Presence in the Conference Hallp. 23
What Matters Nowp. 24
Can You See the Pattern?p. 26
Laying Down Some Real-Time Lawp. 27
The New Laws on Speedp. 28
The Real-Time Power Lawp. 28
The Real-Time Law of Normal Distributionp. 30
How Would You React?p. 32
Real-Time Attitudep. 33
Business as Usualp. 33
The Real-Time Mind-Setp. 34
No More Business as Usualp. 35
It's Not the Tools, It's the Mind-Set Behind Themp. 37
Too Big to Succeed?p. 40
Boeing's Radar Belatedly Spots Harry's Planep. 41
Thank You for Your Inquiryp. 45
Contact Us (Or Not)p. 46
Making Contactp. 48
How Fast Does the Fortune 100 Respond?p. 49
Engage the Media at Their Conveniencep. 51
Always Onp. 52
The Revolution, Live on YouTube and Twitterp. 52
Get in Sync with the Real-Time News Cyclep. 53
The Old Media Relations Timelinep. 54
Amazon as Big Brotherp. 55
Now: While News Is Happeningp. 57
Multiple Takes, One Storyp. 58
How They Make News in Real Timep. 59
Did You Hear the One about the Pornographic Robocall?p. 59
How to Engage the Media in Real Timep. 61
Crisis Communications and the Mediap. 71
Eurostar and Silencep. 71
Twitter as a Crisis Communications Toolp. 73
Real-Time Media Alertsp. 74
Connect with Journalists before you Need Themp. 74
Thrust into the News When You Least Expect Itp. 76
When You Have Hot Newsp. 77
How to Deflate a Scandalp. 78
The Time Is Nowp. 79
The Million-Dollar Doorp. 79
What Are People Saying about You This Instant?p. 82
Who the Hell Are These People?p. 82
Tracking Those You Knowp. 87
Choosing to Respond (Or Not)p. 88
Listening in to Millions of Discussions in Real Timep. 89
A $250-Grand Tweet!p. 90
Turning around a Criticp. 92
When You Don't Have an Immediate Answerp. 93
Social Web Analyticsp. 94
A Selection of Social Web Analytics Servicesp. 95
How Even the Biggest Can Be Seamlessly Socialp. 98
Tap the Crowd for Quick Actionp. 100
How to Title a Book or Name a Productp. 101
A Crowd for Any Purposep. 102
Finding the Right Crowdp. 104
Massive Brainstormp. 106
Crowdsourcing a Movie for Freep. 106
You Gotta Give to Getp. 108
Connect with Your Marketp. 111
Real-Time Customer Connectionp. 113
Connecting with Customers Is Marketing and PRp. 114
Why Should I Help You?p. 116
Interacting with Customers in Real Timep. 118
Friends Tweet Friends Firstp. 119
Embracing the Tweetp. 120
Let Followers Feel the Love on Twitterp. 123
How Can You Fight a Fire after the House Burns Down?p. 124
Meet Your Critics on Their Turfp. 126
Put the CEO to Workp. 126
It Can Happen to You!p. 127
Respond Rapidly with Instant Web Sitesp. 129
Multiple Communications Channelsp. 131
Reaching Fansp. 135
Going Mobile, Real Time Is All the Timep. 138
Tapping the World for Recommendationsp. 139
Looking to Buy a Housep. 141
Reaching Buyers via Mobilep. 143
They Want It Immediatelyp. 145
I Want It Nowp. 146
Real Time with the Grateful Deadp. 147
Real-Time Products for Your Marketplacep. 150
Hot Jobs in Real Time?p. 151
Book Publisher Goes Real Time with Truman Fires MacArthurp. 153
Real-Time Futures Trading Training Coursep. 154
Grow Your Business Nowp. 157
Let Them Communicate…Nowp. 159
Real-Time Communications Policyp. 161
How to Develop Real-Time Communications Guidelinesp. 171
Publishing Your Guidelinesp. 172
Encouraging Communicationsp. 173
When One of the Flock Straysp. 174
Chief Real-Time Communications Officerp. 175
Let Employees Communicate Nowp. 177
How Your Web Site Becomes a Real-Time Machinep. 178
Respond Now, While Buyers Are Hotp. 179
Know When She's Ready for Youp. 181
Test It Out!p. 183
What's the Other Guy Doing?p. 183
Make the Salep. 186
Real-Time, Data-Driven Marketing and Salesp. 186
Real-Time Technologyp. 188
I Heard You Just Came into Some Wealth!p. 190
Make Your Sales Team Love Youp. 192
Real-Time Sales Playbooksp. 193
They Know What I'm Doing!p. 195
Business at the Speed of Nowp. 197
The Mass-Media Aberrationp. 198
Lutz and Mep. 200
Yes, We're Listening!p. 202
TweetDeck in Motownp. 203
GM Learns to Show Its Human Facep. 203
Lutz Always Gets the Last Wordp. 204
How Real-Time Communications Sells Carsp. 205
Starting Up in Real Timep. 206
Improvising under the Volcanop. 209
It's about Focusing the Mind-Set on the Toolsp. 210
Appendixp. 213
Media Sourcesp. 219
Acknowledgmentsp. 227
About the Authorp. 229
Have David Meerman Scott Speak at Your Next Eventp. 231
Indexp. 233
Table of Contents provided by Ingram. All Rights Reserved.

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