What is included with this book?
Dr. Michelle Reina and Dr. Dennis Reina, cofounders of The Reina Trust Building Institute, are leading authorities on helping leaders build, rebuild and sustain trust to produce business results. Over the last 17 years, their research and consulting practice has supported such organizations as American Express, Aetna, Boeing, Johnson & Johnson, Kimberly Clark, Kodak, Microsoft, Nokia, Sandia National Labs, Texas Instruments, Toyota, Walt Disney World, US Army Corp of Engineers, US Army Chaplaincy, US Dept of Education, US Office of Personnel Management, US Treasury, Office of the Comptroller of the Currency, Johns Hopkins Medical Center, Dartmouth-Hitchcock Medical Center and Middlebury College and Harvard & Yale Universities. Their bestselling work, Trust & Betrayal in the Workplace won the 2007 Nautilus Book Award and the 2008 Axiom Book Award.
Preface | p. xi |
Introduction: Betrayal Is Universal | |
The Betrayal Continuum | p. 2 |
The Impact of Betrayal | p. 4 |
Betrayal: A Gift and a Teacher | p. 6 |
The Three Vantage Points | p. 8 |
The Seven Steps for Healing | p. 9 |
Observe and Acknowledge What Happened | p. 15 |
When You Have Been Betrayed | p. 17 |
When You Have Betrayed Others | p. 22 |
When You Want to Help Others Rebuild Trust | p. 27 |
Allow Feelings to Surface | p. 31 |
Ways to Surface Your Feelings | p. 34 |
When You Have Been Betrayed | p. 39 |
When You Have Betrayed Others | p. 41 |
When You Want to Help Others Rebuild Trust | p. 43 |
Get and Give Support | p. 47 |
Ways to Get Support | p. 49 |
When You Have Been Betrayed | p. 54 |
When You Have Betrayed Others | p. 56 |
When You Want to Help Others Rebuild Trust | p. 58 |
Reframe the Experience | |
See the Bigger Picture | p. 64 |
Focus on Choices and Opportunities | p. 69 |
Identify the Lessons | p. 69 |
When You Have Been Betrayed | p. 73 |
When You Have Betrayed Others | p. 75 |
When You Want to Help Others Rebuild Trust | p. 77 |
Take Responsibility | p. 81 |
Determine What Part You Own | p. 82 |
Take Action | p. 83 |
Realize What You Gain | p. 84 |
When You Have Been Betrayed | p. 86 |
When You Have Been Betrayed others | p. 90 |
When You Want to Help Others Rebuild Trust | p. 95 |
Forgive Yourself and Others | p. 99 |
Forgive Yourself | p. 101 |
Forgive Others | p. 103 |
When You Have Been Betrayed | p. 104 |
When You Have Been Betrayed Others | p. 111 |
When You Want to Help Others Rebuild Trust | p. 113 |
Let Go And Move On | p. 115 |
Accept What Is So | p. 116 |
How You Know When You Are Ready to Move On | p. 119 |
Moving On Is Choosing to Act Differently | p. 121 |
Integrate and Celebrate | p. 123 |
When You Have Been Betrayed | p. 124 |
When You Have Been Betrayed Others | p. 127 |
When You Want to Help others Rebuild Trust | p. 129 |
Conclusion: Renewing Confidence, Commitment, and Energy | p. 131 |
The Healing Journey | p. 131 |
The Outcome: Confidence, Commitment, and Energy | p. 139 |
Transforming Others' Lives: Helping Rebuild Trust | p. 146 |
Notes | p. 149 |
Acknowledgements | p. 151 |
Index | p. 155 |
About the Authors | p. 161 |
Working with the Authors | p. 163 |
Trust Building“ Resources | p. 165 |
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