Remarkable Service A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

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  • Edition: 3rd
  • Format: Paperback
  • Copyright: 1/28/2014
  • Publisher: Wiley

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Transforming service into extraordinary guest experiences—with repeat business the reward

For the past decade, Remarkable Service has been the most comprehensive guide to standard-setting restaurant service techniques and principles. This all-new edition features a completely reorganized, updated look at table service and foodservice management, from setting up a dining room and taking guests' orders to executing wine service and handling customer complaints. With straightforward advice from The Culinary Institute of America's expert table service and foodservice management faculty, Remarkable Service, Third Edition offers new "Scripts for Service Scenarios" throughout to help servers practice such real-world scenarios as recommending a dish, taking reservations, and dealing with special requests. This book also addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, and front-door hospitality to money handling, styles of modern table service, and the relationship between the front and back of the house.

  • Foreword by restaurateur Danny Meyer, whose restaurants are legendary for their world-class service
  • Respected industry-wide as a contemporary reference guide and refresher for foodservice professionals

Table of Contents

CHAPTER 1 The Principles of Remarkable Service

CHAPTER 2 The History and Traditions of Professional Table Service

CHAPTER 3 Styles of Table Service

CHAPTER 4 Reservations, Greeting, and Seating the Guest

CHAPTER 5 Preparing and Setting Up for Service

CHAPTER 6 Serving Guests

CHAPTER 7 Beverage Service

CHAPTER 8 Wine Service

CHAPTER 9 Banquet Service for Special Functions

CHAPTER 10 Tableside Service

CHAPTER 11 A Clean and Safe Dining Room

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