Restructuring in the Service Industries: Management Reform and Workplace Relations in the UK Service Sector

by Poynter,Gavin

• ISBN13: 9780720123418
• ISBN10: 0720123410
• Edition: 1st
• Format: Hardcover
• Copyright: 2000-03-27
• Publisher: Routledge

Summary

This book is an examination of the complex process of transformation in work organization, technology and labor and product markets that has occurred. The analysis moves between a broad appreciation of structural developments within the economies of the advanced industrial nations, and an in-depth study of enterprise and workplace. It is divided into four parts. The first part reviews the theoretical issues and debates raised by the growth of service industries and employment in the advanced industrial countries. Parts Two and Three are case studies of two service sectors - financial services and the National Health Service. Part Four relates the evidence to a broader appreciation of developments in management/workforce relations occurring in the service sector.

Table of Contents

Preface	vii
Acknowledgements	ix
Abbreviations	xi
Part I: Restructuring Theories and Issues
Understanding Services	3	(21)
Management and Restructuring	24	(32)
Labour and Restructuring	56	(37)
Part 2: Financial Services
Restructuring in the UK Finance Sector	88	(5)
Credit UK: The White-Collar Factory	93	(26)
Insco: Insuring Survival	119	(34)
Part 3: Health Services
Restructuring in the NHS	146	(7)
CHC Trust: Health Care in the Market-place	153	(18)
Metropolitan Ambulance Service Trust: Crisis and Reform in an Emergency Service	171	(26)
Part 4: Conclusions
Restructuring Services	197	(29)
Labour and the Transformation of Service Work	226	(17)
Bibliography	243	(10)
Index	253