Results How to Assess Performance, Learning, and Perceptions in Organizations

by Swanson, Richard A.; Holton, Elwood F.

• ISBN13: 9781576750445
• ISBN10: 1576750442
• Format: Hardcover
• Copyright: 1999-05-13
• Publisher: Berrett-Koehler Publishers

Summary

When organizations commit resources to training or implement new policies, they want to see measurable results. Using real-life examples and step-by-step instructions, this consummately practical guide shows human resources professionals how to quantify outcomes in three major areas: performance, learning, and perceptions.

Author Biography

Richard A. Swanson is an internationally recognized authority on organizational change, human resource development, the analysis and evaluation of work behavior, and financial analysis. He has consulted with Arthur Andersen Consulting, ATandT, 3M, CIGNA, Citicorp, General Motors, Honeywell, and many others. He is the author or editor of six previous books, including the award-winning Analysis for Improving Performance. Swanson is professor and director of the Human Resource Development Research Center at the University of Minnesota and senior partner of Swanson and Associates, Incorporated. Elwood F. Holton, III, regularly consults with and provides training programs to businesses, government agencies, nonprofit organizations, and universities. He has consulted with J.P. Morgan, Honeywell, Entergy Corporation, the U.S. Department of Energy, and many others. He is the author or editor of seven previous books. Holton is an associate professor at Louisiana State University and is president of the Academy of Human Resource Development, a global association of HRD researchers and reflective practitioners.

Table of Contents

Preface	ix
Part One: Assessing Results
An Assessment System That Works	3	(6)
Core Concepts of the Results Assessment System	9	(12)
Sales Communication Case Study	21	(14)
Planning Results Assessments	35	(10)
Practical and Credible Assessment of Results	45	(14)
Part Two: Developing Measures of Results
Performance Results: Measuring System Outcomes	59	(20)
Performance Results: Measuring Financial Outcomes	79	(22)
Learning Results: Measuring Knowledge and Expertise Outcomes	101	(32)
Perception Results: Measuring Participant and Stakeholder Outcomes	133	(26)
Reporting Assessment Findings	159	(30)
Part Three: Results Assessment Practices
Critical Outcome Technique	189	(12)
Auditing Program Practices and Effectiveness	201	(10)
Certification of Core Expertise	211	(18)
Assessing Performance Drivers: The Learning Organization, Quality Improvement, and Management Development	229	(18)
Part Four: Implementing the Results Assessment System
Plotting the Journey to Results Assessment	247	(14)
Getting Started	261	(4)
References	265	(6)
Index	271	(10)
The Authors	281