Retiring the Generation Gap : How Employees Young and Old Can Find Common Ground

by Deal, Jennifer J.

• ISBN13: 9780787985257
• ISBN10: 0787985252
• Format: Hardcover
• Copyright: 2006-12-05
• Publisher: Jossey-Bass

Summary

Written in a highly accessible (and often witty) style, this groundbreaking book addresses a number of generational issues. Deal provides a description of each issue, a summary of the relevant research results, a principle that can be applied to resolve (or at least mitigate) the issue, and practical advice for applying the principle in the workplace. Applying these principles will help everyone to work with, work for, attract, manage, retain, and develop leaders of all generations.

Author Biography

Jennifer Deal is a research scientist at the Center for Creative Leadership (CCL) in San Diego, California, where she manages CCL's World Leadership Survey and the Emerging Leaders research project. She holds a B.A. from Haverford College and a Ph.D. in industrial/organizational psychology from The Ohio State University.

The Center for Creative Leadership (CCL®) is a nonprofit educational institution with international reach whose mission is to advance the understanding, practice, and development of leadership for the benefit of society worldwide. From its campuses in Greensboro, North Carolina; Colorado Springs, Colorado; San Diego, California; Brussels, Belgium; and Singapore, it conducts research, produces publications and assessment tools, and offers a variety of educational programs. The Financial Times has ranked CCL among the world's top 5 providers of executive education. For more information, visit CCL's Web site at www.ccl.org.

Table of Contents

Preface	vii
Introduction Do Not Pass Go Without Reading This Chapter!	1	(13)
Principle 1 All Generations Have Similar Values; They Just Express Them Differently	14	(17)
Principle 2 Everyone Wants Respect; They Just Don't Define It the Same Way	31	(20)
Principle 3 Trust Matters	51	(21)
Principle 4 People Want Leaders Who Are Credible and Trustworthy	72	(12)
Principle 5 Organizational Politics Is a Problem---No Matter How Old (or Young) You Are	84	(16)
Principle 6 No One Really Likes Change	100	(18)
Principle 7 Loyalty Depends on the Context, Not on the Generation	118	(26)
Principle 8 It's as Easy to Retain a Young Person as an Older One---If You Do the Right Things	144	(28)
Principle 9 Everyone Wants to Learn---More Than Just About Anything Else	172	(22)
Principle 10 Almost Everyone Wants a Coach	194	(16)
Conclusion	210	(4)
Answers to a Few Questions	214	(1)
Appendix A	215	(4)
Appendix B	219	(4)
Appendix C	223	(4)
Appendix D	227	(4)
Appendix E	231	(4)
Appendix F	235	(2)
References and Suggested Reading	237	(4)
Acknowledgments	241	(2)
About the Author	243	(2)
Index	245	(14)
About the Center for Creative Leadership	259