Revolutionizing Workforce Performance A Systems Approach to Mastery

by Bowsher, Jack E.

• ISBN13: 9780787907983
• ISBN10: 0787907987
• Edition: 1st
• Format: Hardcover
• Copyright: 1997-10-30
• Publisher: Pfeiffer

Summary

Improve performance at every level of your organization!Millions of employees and managers go to work every day without the proper training and support to do their jobs efficiently. To operate effectively and stay ahead of the competition, your organization must have a competitive and well-trained workforce. Jack Bowsher links all the pieces of a successful management system together into an easy six-step process. His innovative system integrates the best of OD, training, performance consulting, performance technology, and integrated electronic support systems. At an organization that achieves Bowsher's leaning "mastery,"everyone will be a top-level performer!Among other reforms, Bowsher proposes establishing a performance system within every major job category. In his book, Bowsher includes a special short "executive summary" that can be used to convince an organization's executives to implement all of these performance-boosting initiatives. By revolutionizing workforce performance you will: Increase productivity Lower operating expenses Increase revenues and market shares Eliminate the need for massive downsizings Members of the training/performance community, HR managers, and senior executives--all of them need this explosive guide to create their own revolution in performance!

Author Biography

JACK E. BOWSHER is the former chief training officer of IBM. He has an extensive background within the training and workforce performance fields; working as a teacher, course developer, consultant, and executive. For over a quarter of a century, he has been leading the development of new programs and management systems that achieve breakthroughs in workforce performance. From his experience in accounting, information systems, marketing, personnel, as well as education, he has gained a firm understanding of what it takes to plan and implement systems that achieve superior workforce performance.Jack Bowsher resides in Westport, Connecticut and San Diego, California. He is a frequent guest lecturer and consultant throughout the country on restructuring training organizations and workforce performance.

Table of Contents

Acknowledgments	vii	(2)
Introduction	ix
Part One: From Mediocre to Superior Workforce Performance	1	(38)
1 Common Practices in a Workforce with Some Training	3	(14)
2 Best Practices for a Competitive Workforce	17	(22)
Part Two: Systems Approach for Workforce Performance: First Steps	39	(64)
3 Develop and Implement a Management System	41	(14)
4 Appoint a Chief Training Officer	55	(9)
5 Develop a Working Partnership for Key Jobs	64	(15)
6 Enhance or Reengineer the Basic Processes	79	(10)
7 Identify Performance Requirements of Key Jobs	89	(14)
Part Three: Design a Performance System for Key Jobs	103	(100)
8 Design Personal-Development Tasks and a Performance-Based Curriculum	105	(14)
9 Develop a Delivery-System Strategy	119	(20)
10 Develop On-the-Job Training Assignments	139	(8)
11 Develop Support Systems for Key Jobs	147	(8)
12 Investigate Electronic Performance Support Systems	155	(12)
13 Develop Reward and Recognition Programs	167	(10)
14 Evaluate Job Performance	177	(10)
15 Implement Measurements and Benchmarking	187	(16)
Part Four: How to Justify a Competitive Workforce	203	(26)
16 Determine Cost of Poor Performance	205	(9)
17 Use New Justification Methods	214	(15)
Part Five: Required Leadership from Senior Executives	229	(52)
18 Optimize the Organization and Staff Programs	231	(15)
19 Decisions for Creating a Competitive Workforce	246	(20)
20 Essential Messages for Executive Management	266	(15)
References and Suggested Readings	281	(6)
About the Author	287	(2)
Index	289