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Foreword
Acknowledgments
1 ? An Introduction to Culture
Fons Trompenaars and Charles Hampden-Turner
SECTION I National Culture and Personal Values
2 ? The One Best Way of Organizing Does Not Exist
Fons Trompenaars and Charles Hampden-Turner
3 ? The Meaning of Culture
Fons Trompenaars and Charles Hampden-Turner
4 ? Rules and Exceptions
Fons Trompenaars and Charles Hampden-Turner
5 ? The Individual and the Group
Fons Trompenaars and Charles Hampden-Turner
6 ? Feelings and Relationships
Fons Trompenaars and Charles Hampden-Turner
7 ? How Far We Get Involved
Fons Trompenaars and Charles Hampden-Turner
8 ? How We Accord Status
Fons Trompenaars and Charles Hampden-Turner
9 ? How We Manage Time
Fons Trompenaars and Charles Hampden-Turner
10 ? How We Relate to Nature
Fons Trompenaars and Charles Hampden-Turner
11 ? Cross-Cultural Competence: Assessment and Diagnosis
Fons Trompenaars and Peter Woolliams
12 ? Toward International and Transnational Management
Fons Trompenaars and Charles Hampden-Turner
SECTION II Corporate Cultures and Change Management
13 ? National Cultures and Corporate Cultures
Fons Trompenaars and Charles Hampden-Turner
14 ? A New Framework for Managing Change Across Cultures
Fons Trompenaars and Peter Woolliams
15 ? Your Values for the Next Transformation
Fons Trompenaars and Charles Hampden-Turner
SECTION III Reconciling Cultural Dilemmas
16 ? Reconciling Cultural Dilemmas
Fons Trompenaars and Charles Hampden-Turner
17 ? When Two Worlds Collide: The Integration of Cultures in a
Merger or Acquisition
Fons Trompenaars and Peter Woolliams
SECTION IV Culture in Practice
18 ? Creating a Culture of Innovation
Fons Trompenaars and Peter Woolliams
19 ? Developing Digital Leaders: The Critical Role of
Dilemma Reconciliation
Fons Trompenaars and Lucas de Jong de Abril
20 ? Ethics Across Cultures: Did the Pedestrian Die?
Fons Trompenaars
APPENDIX A: Supporting Diagnostic Tools and Apps
APPENDIX B: Technical Aspects of the Trompenaars’ Databases
Peter Woolliams
Notes
Index
