List of Figures | p. vii |
Preface | p. ix |
The Nature of Strategic Planning | p. 1 |
The Need for Planning | p. 3 |
Barriers to Planning | p. 6 |
The Benefits of Strategic Planning | p. 8 |
The Strategic Planning Process | p. 11 |
The Strategic Planning Model | p. 14 |
The Consultant's Viewpoint | p. 18 |
Managing the Consulting Process | p. 21 |
The Nature of Consulting | p. 23 |
The Phases of the Consulting Process | p. 25 |
Providing Direction for Growth and Change | p. 35 |
A Focus on Growth and Change | p. 36 |
Setting a Direction for Growth and Change | p. 43 |
The Consultant's Viewpoint | p. 49 |
Environmental Analysis--General Environment | p. 53 |
The Value of Environmental Analysis | p. 54 |
Proactive Management | p. 55 |
The Nature of Environmental Analysis | p. 55 |
Analyzing the General Environment | p. 58 |
The Consultant's Viewpoint | p. 65 |
Environmental Analysis--Industry Environment | p. 69 |
Nature of the Industry | p. 70 |
Industry Growth Rate | p. 70 |
Competitive Rivalry | p. 72 |
Characteristics of Customers | p. 76 |
Suppliers | p. 80 |
Performing an Environmental Analysis | p. 81 |
The Consultant's Viewpoint | p. 84 |
Internal Analysis | p. 91 |
Value of Internal Analysis | p. 92 |
Elements of Internal Analysis | p. 92 |
Financial Resource Analysis | p. 97 |
Evaluating Marketing Resources | p. 110 |
Evaluating Operational Resources | p. 120 |
Evaluating Human Resources | p. 123 |
The Consultant's Viewpoint | p. 126 |
Recognizing Distinctive Competencies and Competitive Weaknesses | p. 129 |
Environmental Opportunities versus Relevant Business Opportunities | p. 130 |
The Role of Distinctive Competencies | p. 131 |
Identifying and Developing Areas of Distinctive Competence | p. 131 |
Relating Distinctive Competencies to Relevant Business Opportunities | p. 137 |
Sustainable Competencies | p. 138 |
Distinctive Competencies and Strategic Planning | p. 139 |
Competitive Weaknesses | p. 141 |
The Consultant's Viewpoint | p. 142 |
Growth Strategies for New and Emerging Businesses | p. 145 |
Focus Strategies | p. 147 |
Market Development Strategies | p. 148 |
Product Development Strategies | p. 154 |
Diversification Strategies | p. 155 |
Selecting an Appropriate Growth Strategy | p. 157 |
The Consultant's Viewpoint | p. 159 |
Setting Goals | p. 161 |
Benefits of Specific Goals | p. 162 |
Characteristics of Good Goals | p. 162 |
How Are Goals Created? | p. 164 |
Levels and Time Frames | p. 165 |
The Goal Segmentation Process | p. 169 |
Target Action Plans | p. 170 |
The Consultant's Viewpoint | p. 175 |
Developing Unit Strategies | p. 179 |
Marketing Strategy | p. 181 |
Operations Strategy | p. 187 |
Human Resources Strategy | p. 190 |
Financial Strategy | p. 192 |
The Consultant's Viewpoint | p. 198 |
Writing the Plan | p. 201 |
Why Write the Plan? | p. 202 |
The Strategic Plan Format | p. 202 |
Sharing the Plan | p. 212 |
The Consultant's Viewpoint | p. 213 |
A Final Comment | p. 214 |
p. 217 | |
Glossary | p. 225 |
Index | p. 233 |
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