Preface | p. vii |
Acknowledgments | p. xi |
Changing the Rules of the Game | p. 1 |
A Changing Environment: The New Economy | p. 2 |
Beyond Productivity: Competitive Advantage in the Knowledge Age | p. 4 |
A Framework for Understanding | p. 8 |
A New Perspective | p. 18 |
Recipes for Success in a Changing Environment | p. 27 |
Finding and Keeping the Best and the Brightest | p. 31 |
More Effective Hiring Practices | p. 34 |
Leveraging Human Capital Through Employee Development | p. 42 |
Retaining Human Capital | p. 53 |
Putting It All Together | p. 59 |
Technology: Building Bridges and Leveraging Capabilities | p. 67 |
The Changing Competitive Landscape | p. 70 |
Leveraging Human Capital With Technology | p. 72 |
Linking Human Capital to Core Value-Creating Activities | p. 74 |
Linking Human Capital to Knowledge and Information | p. 87 |
Linking Human Capital to Physical and Financial Resources | p. 99 |
Facilitating Organizational Learning | p. 102 |
Designing Organizations: Eliminating the Barriers | p. 106 |
The Barrier-Free Organization | p. 108 |
The Modular Organization | p. 117 |
The Virtual Organization | p. 122 |
Moving Toward the Boundaryless Organization | p. 127 |
Tools and Techniques for Coordination and Integration | p. 129 |
The Cellular Organization | p. 132 |
Staying on Course: Culture, Incentives, and Boundaries | p. 142 |
Using Culture to Leverage Human Capital | p. 145 |
Leveraging Human Capital With Rewards and Incentives | p. 158 |
Focusing Resources With Boundaries and Constraints | p. 167 |
Semco, Inc.: Reducing the Need for Boundaries | p. 171 |
Making It Happen: Leadership and Organizational Learning | p. 179 |
Understanding Leadership | p. 180 |
The Importance of Leadership | p. 182 |
Creating the Learning Organization | p. 189 |
Chaparral Steel: Learning at Work | p. 213 |
Strategies for Implementation | p. 222 |
A Framework for Understanding | p. 223 |
Leveraging Human Capital | p. 226 |
Finding the Opportunities | p. 227 |
An Illustrative Example | p. 231 |
Developing Implementation Strategies | p. 235 |
Conclusion | p. 235 |
Index | p. 237 |
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