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by Hodges, Shannon J., Ph.D.; Shelton, Kimber, Ph.D.; Lyn, Michelle M., King, Ph.D.
by von Fredrick Rawlins
by Hedwig Teglasi (Department of Counseling and Personnel Services, University of Maryland, College Park)
by ZEITHAML
by Law, University of Florida Levin College of
by Zeithaml, Valarie; Bitner, Mary Jo; Gremler, Dwayne
by Lee E. Bird Mary Beth Mackin Saundra K. Schuster
by Stacey-Ann Benjamin, Behnoush Memari