9780131716803

Six Sigma Basic Tools and Techniques (NetEffect)

by
  • ISBN13:

    9780131716803

  • ISBN10:

    0131716808

  • Edition: 1st
  • Format: Paperback
  • Copyright: 8/29/2006
  • Publisher: Pearson

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping On Orders Over $59!
    Your order must be $59 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
  • We Buy This Book Back!
    In-Store Credit: $10.50
    Check/Direct Deposit: $10.00
List Price: $73.00 Save up to $29.20
  • Rent Book $43.80
    Add to Cart Free Shipping

    TERM
    PRICE
    DUE

Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Rental copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

"This straightforward, applications-oriented text presents the Six Sigma problem-solving process and focuses on the most commonly used Six Sigma tools and techniques. Concepts, tools, and techniques are supported by industry-based examples, cases, and problems that have been carefully cultivated from real-life experiences of people who apply Six Sigma tools in their daily work activities. Contributors represent a wide cross-section of industries, including utilities, hospitals, manufacturing, government, services, and building trades."--BOOK JACKET.

Table of Contents

Six Sigma Origins
1(11)
Six Sigma Origins
2(1)
Six Sigma Benefits
3(1)
Six Sigma Projects
3(2)
Six Sigma and Reduction of Variation
5(3)
Six Sigma and Other Quality Methodologies
8(1)
Summary
9(2)
Take Away Tips
11(1)
Chapter Questions
11(1)
Quality Masters
12(10)
Quality Masters
13(7)
Summary
20(1)
Take Away Tips
20(1)
Chapter Questions
21(1)
Leadership and Strategic Planning
22(13)
A Customer-Focused Culture
23(1)
Leadership Styles
23(1)
Managing by Fact and with a Knowledge of Variation
24(3)
Creating Strategic Plans
27(7)
Summary
34(1)
Take Away Tips
34(1)
Chapter Questions
34(1)
Creating a Customer Focus
35(18)
Customer Value Perceptions
36(1)
Quality Function Development
37(12)
Benchmarking
49(2)
Summary
51(1)
Take Away Tips
52(1)
Chapter Questions
52(1)
Teams
53(6)
Education and Training
54(1)
Motivating Employees
54(2)
Six Sigma Teams
56(1)
Summary
57(1)
Take Away Tips
58(1)
Chapter Questions
58(1)
Project Management
59(22)
Six Sigma Projects
60(1)
Project Characteristics
60(1)
Project Selection
60(1)
Project Proposals
61(1)
Establishing Clear Project Goals and Objectives
62(2)
Project Plans
64(3)
Project Schedules
67(7)
Project Budgeting
74(1)
Project Contingency Plans and Change Control Systems
74(1)
Project Control
75(2)
Project Managers
77(1)
Summary
78(1)
Take Away Tips
78(1)
Chapter Questions
79(2)
Measures and Metrics
81(16)
Measures and Six Sigma
82(8)
Costs of Quality
90(5)
Summary
95(1)
Take Away Tips
95(1)
Chapter Questions
95(2)
Problem-Solving Using Design, Measure, Analyze, Improve, Control
97(31)
Problem-Solving
98(1)
Define
99(1)
Measure
99(13)
Analyze
112(7)
Improve
119(3)
Control
122(1)
Summary
123(1)
Take Away Tips
123(1)
Chapter Questions
124(4)
Statistics
128(47)
Populations Versus Samples
129(1)
Data Collection
130(4)
Measurements: Accuracy, Precision, and Measurement Error
134(3)
Data Analysis: Graphical
137(9)
Data Analysis: Analytical
146(12)
Central Limit Theorem
158(2)
Normal Frequency Distribution
160(10)
Summary
170(1)
Take Away Tips
170(1)
Formulas
171(1)
Chapter Questions
171(4)
Variable Control Charts
175(41)
Introduction
176(2)
Variation
178(1)
Chance and Assignable Causes
179(1)
Control Charts for Variables
179(2)
X and R Charts
181(22)
X and s Charts
203(6)
Summary
209(1)
Take Away Tips
209(1)
Formulas
210(2)
Chapter Questions
212(4)
Process Capability
216(20)
Individual Values Compared with Averages
217(3)
Estimation of Population Sigma from Sample Data
220(1)
Control Limits Versus Specification Limits
220(3)
The 6σ Spread Versus Specification Limits
223(3)
Calculating Process Capability Indices
226(7)
Summary
233(1)
Take Away Tips
234(1)
Formulas
234(1)
Chapter Questions
234(2)
Probability
236(20)
Probability Theorems
237(5)
Permutations and Combinations
242(2)
Discrete Probability Distributions
244(5)
Continuous Probability Distribution
249(1)
Summary
250(1)
Take Away Tips
251(1)
Formulas
251(2)
Chapter Questions
253(3)
Attribute Control Charts
256(33)
Attributes
257(1)
Charts for Defective Units
257(13)
Charts for Counts of Defects
270(8)
Summary
278(2)
Take Away Tips
280(1)
Formulas
280(2)
Chapter Questions
282(7)
Reliability
289(20)
Reliability Programs
290(4)
Product Life Cycle Curve
294(3)
Measures of Reliability
297(7)
Summary
304(1)
Take Away Tips
305(1)
Formulas
305(1)
Chapter Questions
306(3)
Failure Modes and Effects Analysis
309(13)
Systems FMEA
310(1)
Process FMEA
310(1)
Design FMEA
310(1)
Creating an FMEA
311(9)
Summary
320(1)
Take Away Tips
320(1)
Chapter Questions
321(1)
Design of Experiments
322(25)
Design of Experiments
323(21)
Summary
344(1)
Take Away Tips
344(1)
Chapter Questions
345(2)
Lean Enterprises
347(19)
Introduction
348(1)
Lean Thinking
349(1)
Lean Measures
349(1)
Lean Tools
349(1)
Kaizen
350(1)
Value Stream Process Mapping
351(2)
Five Ss
353(11)
Summary
364(1)
Take Away Tips
364(1)
Chapter Questions
365(1)
Appendix 1 Normal Curve Areas 366(2)
Appendix 2 Factors for Computing Central Lines and Control Limits 368(1)
Appendix 3 Values of t Distribution 369(2)
Appendix 4 Binomial Distribution 371(13)
Appendix 5 Poisson Distribution 384(4)
Appendix 6 Websites for Six Sigma and Quality 388(1)
Answers to Selected Problems 389(2)
Bibliography 391(8)
Index 399

Rewards Program

Write a Review