Smart Questions : The Essential Strategy for Successful Managers

by Leeds, Dorothy (Author)

• ISBN13: 9780425176597
• ISBN10: 0425176592
• Edition: Reprint
• Format: Paperback
• Copyright: 2000-11-01
• Publisher: Berkley Trade

Summary

A definitive guide for managers to becoming truely great and getting the most from employees. Shows how to motivate others, turn questions into positive actions, conduct a good hiring interview, reduce mistakes and solve problems, and gain control over volatile situations. Softcover.

Table of Contents

Acknowledgments	ix
Introduction	1	(8)
Part One: The System
The Quiz: Part One	9	(15)
The Power of Questions	24	(14)
The Right Way to Ask	38	(9)
Questions That Backfire	47	(10)
Making the Question Fit the Person	57	(18)
The Smart Questions System	75	(12)
Part Two: Getting the Most from Your Staff
The Quiz: Part Two	87	(17)
Quality Staffing: The Right Stuff	104	(15)
The Smart Questions Way to Hire	119	(15)
Ask the Most from Your People---And Get It	134	(13)
Questions That Help You Delegate	147	(10)
Questions That Train and Coach	157	(12)
Problem Solving with Problem People	169	(14)
Performance Appraisals That Work	183	(16)
Part Three: Getting Ahead
The Quiz: Part Three	199	(16)
Creative Ideas and Problem Solving	215	(10)
Dare to Decide	225	(8)
Sharpen Your Negotiating Skills	233	(12)
Negotiating a Raise	245	(13)
Finding a Job with a Future	258	(17)
Tuning In to the Corporate Culture	275	(12)
Rising Stars and Powerful People	287	(16)
Bibliography	303	(9)
Postscript	312	(3)
Index	315