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List of figures | p. xii |
List of tables | p. xiii |
List of boxes | p. xiv |
Notes on contributors | p. xv |
Preface | p. xvi |
Acknowledgements | p. xviii |
Social banking: introduction | p. 1 |
What is social banking? | p. 1 |
References | p. 14 |
Social banking: a brief history | p. 15 |
Introduction | p. 15 |
The remote historical reality: the construction of the first banks in the Middle Ages | p. 15 |
The historical reality of social banks in the eighteenth, nineteenth and twentieth centuries | p. 21 |
Contemporary historical reality of social banks: ethical banks and microcredit | p. 29 |
The current state of the art of banks of ethical and social finance in Europe and the world | p. 44 |
Conclusion | p. 46 |
References | p. 47 |
Why do we need social banking? | p. 48 |
Introduction: stylized facts | p. 48 |
Goals of social banking | p. 52 |
Challenges of social banking | p. 54 |
Microfinance as a successful form of social banking | p. 55 |
Social banking and the crucial role of responsible citizens | p. 60 |
The role of social banks towards a model of 'integrated general economic equilibrium' | p. 62 |
The role of the government | p. 65 |
Conclusions | p. 67 |
References | p. 68 |
Inside social banks | p. 71 |
Introduction | p. 71 |
The dual approach of ethics and profitability | p. 71 |
Managing a social bank as a business enterprise | p. 73 |
Elements of managing a social bank | p. 74 |
Human resource management in social banking | p. 84 |
Compensation and profit sharing in social banking: an attempt to square the circle? | p. 92 |
The customer as partner | p. 94 |
References | p. 95 |
Products and services | p. 96 |
Introduction | p. 96 |
Sustainable credit management, sustainable loans and mortgages | p. 97 |
Socially responsible investment | p. 104 |
Carbon finance | p. 108 |
Sustainability savings accounts and certificates of deposits | p. 112 |
Microfinance | p. 113 |
Project finance | p. 118 |
Summary and conclusion: products and services | p. 120 |
References | p. 121 |
Financing change through giving and donations: an integral part of social banking | p. 123 |
Introduction | p. 123 |
Giving and gift economies | p. 124 |
Giving blood | p. 125 |
Matriarchal gift economy | p. 125 |
Rudolf Steiner: giving as a crucial part of the economy | p. 126 |
Conclusion | p. 128 |
A new attitude towards money: the case of GLS Treuhand - giving as part of holistic banking | p. 128 |
A note on communicating with customers about giving | p. 133 |
Summary and conclusion | p. 134 |
References | p. 134 |
Social banking at the crossroads | p. 136 |
Introduction | p. 136 |
Objectives and achievements of social banks to date | p. 137 |
Analysis of specific possibilities for social banks | p. 151 |
Summary, conclusion and outlook | p. 183 |
References | p. 193 |
The future of social banking | p. 196 |
Introduction | p. 196 |
The size of social banks | p. 196 |
Future social banking products and services | p. 197 |
Future strategies targeting new clients | p. 201 |
The measurement of the impact of social banking | p. 203 |
Lowering transaction costs | p. 204 |
Human resources management | p. 205 |
Communicating the interaction between social support and financial returns | p. 208 |
The growth of social banks: increasing the impact without diluting ethics | p. 209 |
Conclusion | p. 210 |
References | p. 211 |
Notes | p. 212 |
Index | p. 224 |
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