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Table of Contents
Part One: Perspectives on Social Work Practice
Chapter 1 Social Work as a Response to Concern/Need
From Concern to Need
Need
Common Human Needs
Human Development Perspective
Ecological Perspective
Strengths Approach
Professions as a Response to Need
Development of Social Work Knowledge
Social Functioning
Chapter 2 Social Work as a Creative Blending of Knowledge, Values, and Skills
Knowledge
Values
Skills
Creative Blending of Knowledge, Values, and Skills
Using Knowledge, Values, and Skills
Intervention into Human Transactions
The Phases of the Change Process
Chapter 3 Diversity Competent Practice
Becoming Diversity Competent
Gender Competence
Diversity Competence with People Who Are Gay Or Lesbian
A Schema for Studying Diverse Ethnic Groups
Diversity Competence with People Who Are African American
Diversity Competence with People Who Are Hispanic/Latino
Diversity Competence with People Who Are Native American
Part Two The Interactional Process and the Ecosystem
Chapter 4 The Worker
Knowledge of Self
The Person as a Feeling, Thinking, Acting System
Lifestyle and Philosophy of Life
Moral Code and Value System
Family and Cultural Roots
Life Experiences
Personal Needs
Personal Functioning
The Helping Person
Characteristics of a Helping Person
Responsibility and Authority
Helping Skills
Ethical Decision Making
Accountability
Records
Effect of Privacy and Open-Access Laws
Use of Computers
Chapter 5 The Client
Becoming a Client
Understanding the Individual Client
Vital Roles
Human Diversity
Motivation, Capacity, and Opportunity
Stress and Crisis Determination
Strengths and Uniqueness of Clients
Chapter 6 Environment
Person in Environment as an Ecosystem
The Community as a Social System
Understanding the Agency
Transactions between Person and Ecosystem
Working in a Bureaucracy
Chapter 7 Interaction and Engagement
Engagement and Formation of a One-to-One Action System
Relationship
The Helping Relationship
Special Influences on the Helping Relationship
Communication
The Interview: An Interactional Tool
Preparing for an Interview
The Stages of an Interview
Skills Used by the Worker during the Interview
Part Three: The Social Work Process
Chapter 8 Assessment
The Assessment Process
Selection of the Client System
Important Elements of the Assessment Phase
Judgment
Stages in the Assessment Phase
Identify the Need or Concern
Identify the Nature of the Need or Concern
Identify Potential Strengths and Resources in the Ecosystem
Select and Collect Information
Analyze the Available Information
Transactional Assessment
The Dual Perspective
Mapping
Social Support Network Analysis
Chapter 9 Planning
Empirically Base Practice
A Model for Good Practices in Generalist Social Work Practice
Components of a Plan
Goals and Objectives
Units of Attention
Strategy
Factors Affecting a Plan of Action
The Community
The Agency
The Social Issue
The Worker
The Client
Diversity and Populations at Risk
Strengths and Challenges of the Systems Involved
The Planning Process
Agreement between Worker and Client
Chapter 10 Direct Practice Actions
Action to Enable Clients to Use Available Resources
The Service Delivery System
Referral
Broker and Advocate Roles
Action to Empower and Enable Clients
Action in Response to Crisis
Recognizing Crisis
Responding to Crisis
Action That Is Supportive
Use of Activity as an Interventive Strategy
Actions Utilizing Other Theories and Models
Brief and Solution Focused Models
Person Centered Theory
Task Centered Models
Narrative Approaches
Afrocentric Approach
Feminist Practice
Practice with People Who Are Gay Or Lesbian
Chapter 11 Indirect Practice Actions
Action as Mediation
Influence
Environmental Change
Coordination of Services
Case Management
Actions to Change Organizations
Actions to Change the Community
Chapter 12 Evaluation and Termination
Kinds of Evaluation
Single-System Design and Research Techniques in Evaluation
Evaluation during Phases of the Change Process
Kinds of Termination
Planned Termination with Individuals
Components of Termination
Disengagement
Stabilization of Change
Evaluation
Part Four: Multiperson Systems and Good Practices in Generalist Practice
Chapter 13 Generalist Practice with Families
The Family as a Multiperson Client System
Variations in Family Form
The Change Process with Families
Assessment with Families
The Planning Phase with Families
Direct and Indirect Practice Actions with Families
Evaluation and Termination with Families
Chapter 14 Generalist Practice with Groups
Group Purpose
Assessment with Small Groups
Assessing the Small Group as a Social System
Planning with Small Groups
Planning for a New Group
Planning for Group Sessions
Planning within Group Sessions
Direct Practice Actions with Small Groups
Actions to Facilitate Group Formation
Actions to Facilitate Discussion Leadership
Actions to Resolve Conflict
Actions to Enhance Group Interaction
Actions to Facilitate Group Development
Actions to Structure Group Activities
Evaluation and Termination with Small Groups
Self-Help Groups
Chapter 15 Generalist Practice with Organizations and Communities
Macropractice and Social Justice
Needs Assessment
Program Planning and Resource Development
Changing Organizations from Within
The Social Worker as a Group Member
Issues in Group Participation
Use of the Team
Leadership
Social Work Tasks
Involvement of Influentials
Networking
Cause Advocacy
Community Organization
Chapter 16 Models and Good Practices in Generalist Social Work Practice
Models of Social Work Practice
Behavior Therapy (Sociobehavioral)
Case Management
Cognitive (Rational, Reality Theory)
Communication (Communicative-Interactive)
Crisis Intervention
Developmental
Ecological (Life Model)
Feminist Practice
Gestalt Therapy
Integrative
Locality Development
Mediating
Problem Solving
Social Action
Social Planning
Strengths Perspective
Task
Good Practices in Generalist Social Work
Good Practice in Aging Services
Good Practice in Chemical Dependence Services
Good Practice in Child Welfare
Good Practice in Domestic Violence Services
Good Practice in Health Care Settings
Good Practice in Mental Health
Good Practice in Youth and Delinquency Services
Appendix: Chapter Notes
Glossary
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