Source Code China : The New Global Hub of IT (Information Technology) Outsourcing

by Cyrill Eltschinger

• ISBN13: 9780470195437
• ISBN10: 0470195436
• Format: eBook
• Copyright: 2008-01-01
• Publisher: Wiley

Summary

"The next five years will be [...] a period of opportunity for China to speed up the growth of software and information services outsourcing. China will continue to generate strong market demand for the global software industry." -H.E. Bo Xi Lai Minister, China Central Ministry of Commerce (MOFCOM) Praise for Source Code China The New Global Hub of IT Outsourcing "Cyrill Eltschinger's Source Code China examines the depths of?a remarkable?shift towards a value-added economy.? After reading this book, you'll?see once again how?China is positioning?itself for leadership in this growing area." -William G. Parrett Chief Executive Officer, Deloitte, May 2007 "In his book, Cyrill Eltschinger addresses?an important?perspective: China is not only 'the factory of the world,' it is?also becoming a major technology services hub. For all of us, it is a fascinating experience to participate in this impressive evolution." -Josef M. Mueller Chairman & CEO, Nestle (China) Ltd "Source Code China provides an insightful touch with the reality of how China is reshaping the global market for offshore IT services." -Prof. Dr. Dr. Klaus Wucherer Executive Vice President, SIEMENS "This is a must-read to understand IT outsourcing in China and its impact on the rest of the world." -Dr. Andrew Lai VP/GM, Global Delivery China Center, Hewlett-Packard Company; International Economic Advisor to City Mayor of Chongqing, China; IT Strategy Advisor, City Mayor of Chengdu, China "In his book Source Code China, Mr. Eltschinger provides compelling reasons why any company can benefit from IT outsourcing to China, a country that is rapidly becoming the destination of choice for most enterprises." -Charles Pau Director, Globalization Architecture and Technology, IBM "This book demonstrates China's credentials as the new hub of offshore IT services." -Steve Little Senior Vice President and Chief Information Officer, D.S.I., Schneider Electric "Organizations not sourcing IT services from China are literally missing the boat. Mr. Eltschinger's book takes readers on an intellectual journey explaining how and why China is becoming the premier offshore destination for businesses all over the world. This is a must read for any business executive and I highly recommend you knock this one off your reading list immediately." -David Etzler Chief Executive Officer, OutsourceWorld If you are not in China, you are really not in the game

Table of Contents

Preface

Outsourcing: The Most Important Management Trend Of The Last 75 Years

Outsourcing As A Business Force

Made In China

Setting The Stage

Battle Of The Titans: The Global Outsourcing Landscape

North America

Europe

South America

Africa And The Middle East

Asia-Pacific

BRIC Nations

China: Your Essential Shore

Big Numbers From A Big Country

Government And Politics

Planes, Trains, And Automobiles

Educating The Masses

Your Essential Shore

The Early Years

Made In China

From Pagers To Market Supremacy

The Internet Arrives

Not Yet A Green Light

India Outsources To China

Risks And Concerns

Strategies That Work

What Works? What Is The Right Shore? What Is The Right Model?

Captive Versus Partner

Build-Operate-Transfer

Dual-Shore Delivery

Going Captive And Avoiding The Expat Trap

Ten Lessons Learned

What Works Elsewhere Does Not Necessarily Work In China

Develop A Vision Of The Future Beyond The Next Shareholder Meeting

Establish The Right Partnerships From The Beginning

Do Your Homework

Commit For The Long Haul

Prepare Yourself for an Unprecedented Speed Of Change

Choose An Outsourcing Home City Based On

People, People, People

Never Give Up

It Is All About Face

English Makes The World Go Round

Recruiting Staff

Salaries On The Rise

Chinese Work Ethics

Retaining Staff: Employee Retention And Loyalty Programs

China's Outsourcing Cities

Beijing

Shanghai

Dalian

Chengdu

Xi'an

Jinan

Hangzhou

Guangzhou

Nanjing

Shenzhen

IT Outsourcing, Business Process Outsourcing, And Knowledge Process Outsourcing In China

Scope Of Outsourcing

Global Outsourcing Options For Customers

Advantages Of Outsourcing To China

Disadvantages To Outsourcing To China

Selection Of Vendor Partners

Due Diligence of the Capabilities Of Vendors

Importance Of Business Process Standards

Importance Of Standards In BPO

Application Of Standards To Different Process Types

Process Selection For Outsourcing

China's Legal Framework

Market Entry And Establishing A Business In China

Intellectual Property Rights Protection

Employment Issues

Government Policy

Currency And Taxation

Dispute Resolution And Litigation

China 2020

Pillar Of The Economy: Focus On The High-Tech Sector

Growth Of The Services Sector

Satisfying A Fast Growing Global IT And Business Processes Services Demand

Overseas Promotions Leap Forward

Stable China Market Economic Prospects

Rise Of Globalization: In The Front Row

China 2020: Wild Cards

Exclusive Survey of Selected Cities in Cooperation with MOFCOM.

Case Studies

Contact Information For Major Government Offices, Outsourcing Centers, And Online Resources

Index

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