Preface | p. vii |
More than One Basket: A Look at the Gift Basket Business | p. 1 |
It's All in the Presentation | p. 3 |
From Amateur to Pro | p. 4 |
What Do You Need to Get Started? | p. 5 |
Start-Up Stories | p. 5 |
Operations: It's Not Brain Surgery, but It Takes Some Skill | p. 7 |
Marketing | p. 8 |
General Management and Administration | p. 8 |
Production | p. 9 |
Taking Orders | p. 9 |
Purchasing | p. 9 |
Billing | p. 11 |
The Outsourcing Resource | p. 11 |
You'll Design More than Baskets | p. 12 |
Defining Your Market | p. 15 |
Market Research | p. 16 |
Individual Buyers | p. 16 |
Business Customers | p. 17 |
Choosing a Niche | p. 17 |
Developing a Product Line | p. 18 |
Types of Baskets | p. 20 |
Know Thy Enemy | p. 21 |
Are You on a Mission? | p. 22 |
Structuring Your Business | p. 25 |
Naming Your Company | p. 26 |
Trademarks | p. 27 |
Protect Your Mark | p. 28 |
Legal Structure | p. 28 |
Licenses and Permits | p. 30 |
Business Insurance | p. 32 |
Professional Services | p. 33 |
Create Your Own Advisory Board | p. 35 |
Shipping and Receiving | p. 36 |
Finances: Keep the Cash Flowing | p. 39 |
Sources of Start-Up Funds | p. 40 |
How Much Do You Need? | p. 41 |
Turning Pro | p. 41 |
Where Will You Start? Locating and Setting Up Your Business | p. 49 |
Going Retail | p. 50 |
Additional Retail Options | p. 55 |
Playing and Working Fair | p. 56 |
The Home Advantage | p. 57 |
Mail Order | p. 58 |
Your Primary Sales Tool | p. 58 |
The All-Important Mailing List | p. 59 |
Packing and Shipping Tips | p. 60 |
Nonretail Commercial | p. 60 |
Consignment Sales | p. 60 |
Displaying Merchandise | p. 61 |
Getting Ready to Work | p. 62 |
Should You Buy an Existing Operation? | p. 63 |
Business Opportunity or Franchise | p. 64 |
What Is a Franchise? | p. 64 |
What Is a Business Opportunity? | p. 66 |
Human Resources: The People Side of Your Company | p. 67 |
Look in the Right Places | p. 70 |
Evaluating Applicants | p. 70 |
Once They're on Board | p. 71 |
Employee Benefits | p. 73 |
Equipping Your Business | p. 75 |
Basic Office Equipment | p. 76 |
Telecommunications | p. 79 |
Other Equipment | p. 80 |
Basket-Related Equipment | p. 81 |
Inventory | p. 84 |
Inventory Control | p. 88 |
Basic Stock | p. 88 |
Lead Times | p. 89 |
Excess Inventory | p. 89 |
Tracking Inventory | p. 89 |
Vehicles | p. 90 |
Security | p. 90 |
Marketing Your Business | p. 91 |
Make Customer Service a Marketing Tool | p. 92 |
Get Lost | p. 92 |
Give Baskets Away | p. 93 |
Reward Referrals | p. 93 |
Cold Call | p. 94 |
Market to Basket Recipients | p. 95 |
Make Yourself Visible | p. 96 |
Target Lesser-Known Holidays | p. 96 |
Advertising | p. 97 |
Trade Shows | p. 97 |
Selling in Cyberspace | p. 100 |
Public Relations and Promotions | p. 101 |
Financial Management | p. 103 |
Billing | p. 104 |
Setting Credit Policies | p. 105 |
Red Flags | p. 106 |
Accepting Credit and Debit Cards | p. 107 |
Dealing with Your Own Creditors | p. 108 |
Tales from the Trenches | p. 111 |
Take Yourself and Your Business Seriously | p. 112 |
Give Yourself a Boost When You Need It | p. 112 |
Keep Learning | p. 112 |
Be Accessible | p. 113 |
Take Their Breath Away | p. 113 |
Market Your Business Constantly | p. 114 |
Don't Market by Price | p. 114 |
Stay Focused and Organized | p. 114 |
Enhance Your Gift Basket Service with Extras | p. 114 |
Guarantee Your Work | p. 114 |
Get Feedback | p. 114 |
Establish and Maintain Flawless Credit | p. 114 |
Trade and Barter Whenever Possible | p. 115 |
Play by the Rules | p. 115 |
Gift Basket Resources | p. 117 |
Glossary | p. 121 |
Index | p. 123 |
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