Strategic Planning in Healthcare

by Horak, Bernard J.

• ISBN13: 9780527763145
• ISBN10: 0527763144
• Format: Hardcover
• Copyright: 1997-04-01
• Publisher: Quality Resources

Summary

Creating and implementing a strategic plan in health care organizations is key to operations. Here, you will learn to fully integrate such quality principles as customer focus, empowerment, systems approach, measurement, and continuous improvement. Presented is a four-phase model for quality-based strategic planning that incorporates a system perspective. This model avoids redundant parallel organizational activities.

Table of Contents

LIST OF FIGURES	vii	(2)
LIST OF TABLES	ix	(2)
PREFACE	xi	(2)
ACKNOWLEDGMENTS	xiii
1. Introducing Quality-Based Strategic Planning	1	(16)
2. Assessment	17	(20)
3. Planning	37	(24)
4. Implementation	61	(20)
5. Evaluation and Continuous Quality Improvement	81	(16)
6. Current Issues and Implications	97	(10)
7. Case Examples:	107	(44)
Optima Health, Inc.	107	(16)
Sisters of Charity	123	(15)
Walter Reed Army Medical Center	138	(13)
8. Conclusions and Lessons Learned	151	(10)
Appendix A: Mission, Vision, and Values Statements	161	(6)
Appendix B: Roles and Responsibilities of the Resource Group	167	(4)
Appendix C: The Management Toolbox for Quality	171	(4)
Appendix D: Concept Paper: Facilitators and Facilitator Training	175	(4)
Appendix E: Roadmap for Quality-Based Strategic Planning	179	(14)
REFERENCES	193	(10)
INDEX	203