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Using IT to deliver business value. IT Strategy: Issues and Practices provides a critical issues perspective that shows readers how to use and manage IT to deliver business value.
This edition has been overhauled in order to reflect the most important issues facing IT managers today.
Table of Contents
Section I: Delivering Value with IT Chapter 1: Developing and Delivering on the IT Value Proposition Chapter 2: Developing IT Strategy for Business Values Chapter 3: Communicating with Business Managers Chapter 4: Building a Strong Relationship with the Business Chapter 5: Developing IT Professionalism Section I Mini-Cases
Delivering Business Value with IT at Hefty Hardware
Investing in TUFS
IT Planning at ModMeters
Section II: IT Governance Chapter 6: Information Management: The Nexus of Business and IT Chapter 7: The IT Budgeting Process Chapter 8: Creating and Evolving a Technology Roadmap Chapter 9: Delivering IT Functions: A Decision Framework Chapter 10: IT Sourcing Chapter 11: Application Portfolio Management Section II Mini-Cases
Building Shared Services at RR Communications
Creating a Process-Driven Organization at AgCredit
IT Investment at North American Financial
Section III: Information-Enabled Innovation Chapter 12: Strategic Experimentation with IT Chapter 13: Enabling Collaboration with IT Chapter 14: Social Computing: How Should it be Managed? Chapter 15: Information Delivery: IT’s Evolving Role Chapter 16: Master Data Management Section III Mini-Cases
Information Management at Homestyle Hotels
Innovation at International Foods
CRM at Minitrex
Customer Service at Datatronics
Section IV: IT Capability Management Chapter 17: Developing IT Capabilities Chapter 18: Building Better IT Leaders from the Bottom Up Chapter 19: Managing IT-based Risk Chapter 20: The Identity Management Challenge Chapter 21: Linking IT to Business Metrics Section IV Mini-Cases