Sustaining Distance Training Integrating Learning Technologies into the Fabric of the Enterprise

by Berge, Zane L.

• ISBN13: 9780787953317
• ISBN10: 0787953318
• Edition: 1st
• Format: Paperback
• Copyright: 2000-11-30
• Publisher: Jossey-Bass

Summary

In this companion volume to Distance Training, Sustaining Distance Training presents practical steps for integrating distance training into the day-to-day operations of any organization. Berge shows organizations how to move beyond the initial phases of setting up a distance training program and make it a part of the strategic planning process, including infrastructure, budget, staffing, and policy planning. He explains how twenty of the world's leading organizations have mastered the basics of distance training and have taken their efforts to the next level where distance training becomes the most effective method for delivering the training your workforce needs to embrace emerging technologies in today's highly competitive, global economy.

Author Biography

ZANE L. BERGE is director of training systems, Instructional Systems Development Graduate Program at the University of Maryland, Baltimore. He has edited numerous books on computer-mediated education and is coeditor (with Deborah Schreiber) of the award-winning Distance Training (Jossey-Bass, 1998).

Table of Contents

Figures, Tables & Exhibits	x
Preface	xiii
The Authors	xxvii
PART ONE: INTRODUCTION
The Context of Distance Training: Predicting Change	3	(10)
Zane L. Berge
A Framework for Sustaining Distance Training	13	(18)
Zane L. Berge
PART TWO: MEETING THE CHALLENGE OF UNCOMMON ORGANIZATIONAL CHANGE
Distance Training at the U.S. Army Intelligence Center: Surviving Implementation	31	(17)
James B. Ellsworth
Luciano J. Iorizzo Jr.
Lessons from Merging SBC's Regional Telecom Training Centers	48	(22)
Natalie S. Friend
Tere Lyn Hepple
The World Is Officially Open for Business: How MCI WorldCom Used the Corporate Intranet to Train a New-Era Communications Company	70	(15)
Chris Treanor
Jessica Page Irwin
Attracting, Training, and Retaining Instructors for Distance Learning at the U.S. General Accounting Office	85	(21)
Jo L. Longnecker
Making It Work in a Nontraditional Organization: Distance Training at Reseau Interaction Network	106	(18)
Daniel L. Larocque
Noel Thomas
Distance Learning at the IRS: Supporting Organizational Change	124	(23)
Teva J. Scheer
PART THREE: SETTING COMPETITIVE STANDARDS
Strategic Planning for an Online Distance Education Program: Driving Change Through Education at the UAW-DaimlerChrysler National Training Center	147	(17)
Joseph R. Codde
Rhonda K. Egidio
Karyn J. Boatwright
Jack E. Zahn
Raymond J. Czarnik
Sustaining Distance Education and Training at First Union: Transitioning from the Classroom	164	(14)
Sherry H. Latten
J. Michael Davis
Neel Stallings
Beyond the Sizzle: Sustaining Distance Training for Ford Motor Company Dealerships	178	(21)
Joan Conway Dessinger
Larry Conley
Learning to Work in Web Time: Evaluating Time-to-Market Instruction at Nortel Networks	199	(19)
Greg V. Michalski
Integration of Individual Coaching in a Distance Learning Environment: Experiences at Cap Gemini Ernst & Young	218	(17)
John E. May
Jan A. de Jong
Hewlett-Packard's Regional Training Center: Site Information & Learning Centers (SILC)	235	(20)
Alice Branch
Amy Lyon
Sarah C. Porten
PART FOUR: ACHIEVING ORGANIZATIONAL GOALS
Building Motivation for Distance Learners in Public Health	255	(15)
Barbara Polhamus
Anita M. Farel
Tim Stephens
Supporting an Enterprise Distance Learning Program at NYNEX	270	(21)
Barry Howard
The U.S. Postal Service's Integration of Distance Training and Education Initiatives to Meet Organizational Goals	291	(21)
Mary Jane (Molly) Wankel
TeleEducation NB: Problems with Integrating Technology into a Provincewide Distributed Distance Learning Network	312	(17)
Rory McGreal
From Training Enhancement to Organizational Learning: The Migration of Distance Learning at the American Red Cross	329	(22)
Nadine E. Rogers
Sandra L. Becker
PART FIVE: SUMMARY
Tools for Change: Linking the Organizational Perspective with Distance Training and Education Programs	351	(8)
Zane L. Berge
Appendix: Case Study Research Methodology Used for This Book	359	(10)
Glossary	369	(12)
References	381	(10)
Index	391