Systems Analysis And Design

by SHELLY/CASHMAN/ROSENBLATT

• ISBN13: 9780619255107
• ISBN10: 0619255102
• Edition: 6th
• Format: Paperback
• Copyright: 2005-03-16
• Publisher: Course Technology

Summary

Building on the proven pedagogy of its predecessors, Systems Analysis and Design, Sixth Edition presents a clear introduction to systems analysis and design. Students will find concepts easy-to-understand through the clear writing style and full-color figures that illustrated current technology and trends.

Table of Contents

Introduction to Systems Analysis and Design
Objectives	2	(1)
Introduction	2	(2)
The Impact of Information Technology	4	(1)
The Future of IT	4	(1)
The Role of Systems Analysis and Design	4	(1)
Who Develops Information Systems?	5	(1)
Information System Components	5	(3)
Hardware	6	(1)
Software	6	(1)
Data	7	(1)
Processes	7	(1)
People	7	(1)
Understanding the Business	8	(1)
Business Profile	8	(1)
Business Models	8	(1)
New Kinds of Companies	9	(1)
Case in Point 1.1: Cloud Nine Financial Advisors	9	(1)
Impact of the Internet	9	(3)
B2C (Business-to-Consumer)	10	(1)
B2B (Business-to-Business)	10	(1)
Web-Based System Development	11	(1)
How Business Uses Information Systems	12	(3)
Enterprise Computing Systems	12	(1)
Transaction Processing Systems	12	(1)
Business Support Systems	13	(1)
Knowledge Management Systems	14	(1)
User Productivity Systems	14	(1)
Information Systems Integration	14	(1)
Information System Users and Their Needs	15	(1)
Top Managers	15	(1)
Middle Managers and Knowledge Workers	15	(1)
Supervisors and Team Leaders	16	(1)
Operational Employees	16	(1)
Systems Development Tools and Techniques	16	(2)
Modeling	16	(1)
Prototyping	17	(1)
Computer-Aided Systems Engineering (CASE) Tools	17	(1)
Systems Development Methods	18	(2)
Structured Analysis	18	(1)
Object-Oriented Analysis	19	(1)
Joint Application Development and Rapid Application Development	19	(1)
Other Development Strategies	20	(1)
The Systems Development Life Cycle	20	(3)
Systems Planning	21	(1)
Systems Analysis	22	(1)
Systems Design	22	(1)
Systems Implementation	22	(1)
Systems Operation, Support, and Security	22	(1)
Systems Development Guidelines	23	(1)
Planning	23	(1)
Involve the Users Throughout the Development Process	23	(1)
Listening Is Very Important	23	(1)
Create a Timetable with Major Milestones	23	(1)
Identify Interim Checkpoints	23	(1)
Remain Flexible	23	(1)
Develop Accurate Cost and Benefit Information	24	(1)
Information Technology Department	24	(1)
Application Development	24	(1)
Systems Support and Security	24	(1)
Case in Point 1.2: Global Hotels and Momma's Motels	25	(1)
User Support	25	(1)
Database Administration	25	(1)
Network Administration	25	(1)
Web Support	25	(1)
Case in Point 1.3: What Should Lisa Do?	26	(1)
The Systems Analyst Position	26	(2)
Responsibilities	26	(1)
Required Skills and Background	26	(1)
Certification	27	(1)
Career Opportunities	27	(1)
Case in Point 1.4: Just-in-Time Airfreight, Inc.	28	(1)
Chapter Summary	28	(2)
Key Terms and Phrases	30	(1)
Learn It Online	31	(1)
Case-Sim: SCR Associates	32	(1)
Chapter Exercises	33	(1)
Apply Your Knowledge	34	(2)
Case Studies	36	(4)
New Century Health Clinic	36	(1)
Personal Trainer, Inc.	37	(1)
Original Kayak Adventures	38	(2)
Chapter Capstone Case: SoftWear, Limited	40	(4)
PHASE 1: SYSTEMS PLANNING
Analyzing the Business Case
Objectives	44	(1)
Introduction	44	(2)
Strategic Planning---A Framework for IT Systems Development	46	(3)
Strategic Planning Overview	46	(1)
From Strategic Plans to Business Results	47	(2)
Case in Point 2.1: Lo Carb Meals	49	(2)
A Business Example	49	(1)
The Role of the IT Department in Project Evaluation	49	(1)
The Future	50	(1)
Case in Point 2.2: Attaway Airlines, Part One	51	(1)
Information Systems Projects	51	(2)
Main Reasons for Systems Projects	51	(2)
Case in Point 2.3: Trent College	53	(4)
Factors that Affect Systems Projects	53	(1)
Internal Factors	54	(1)
External Factors	54	(2)
Project Management Tools	56	(1)
Risk Management	56	(1)
Evaluation of Systems Requests	57	(1)
Systems Request Forms	57	(1)
Systems Review Committee	58	(1)
Overview of Feasibility	58	(3)
Operational Feasibility	59	(1)
Technical Feasibility	59	(1)
Economic Feasibility	60	(1)
Schedule Feasibility	61	(1)
Evaluating Feasibility	61	(1)
Setting Priorities	61	(2)
Factors that Affect Priority	62	(1)
Discretionary and Nondiscretionary Projects	62	(1)
Case in Point 2.4: Attaway Airlines, Part Two	63	(1)
Preliminary Investigation Overview	63	(8)
Interaction with Managers and Users	63	(1)
Planning the Preliminary Investigation	64	(1)
Step 1: Understand the Problem or Opportunity	65	(1)
Step 2: Define the Project Scope and Constraints	66	(1)
Step 3: Perform Fact-Finding	67	(2)
Step 4: Evaluate Feasibility	69	(1)
Step 5: Estimate Project Development Time and Cost	70	(1)
Step 6: Present Results and Recommendations to Management	70	(1)
Chapter Summary	71	(1)
Key Terms and Phrases	72	(1)
Learn It Online	73	(1)
Case-Sim: SCR Associates	74	(1)
Chapter Exercises	75	(1)
Apply Your Knowledge	76	(2)
Case Studies	78	(5)
New Century Health Clinic	78	(1)
Personal Trainer, Inc.	78	(1)
Action Office Products	79	(1)
Original Kayak Adventures	80	(1)
Town of Eden Bay	80	(3)
Chapter Capstone Case: SoftWear, Limited	83	(7)
PHASE 2: SYSTEMS ANALYSIS
Requirements Modeling
Objectives	90	(1)
Introduction	90	(2)
Systems Analysis Phase Overview	92	(1)
Systems Analysis Activities	92	(1)
Systems Analysis Skills	93	(1)
Team-Oriented Methods and Techniques	93	(1)
Joint Application Development	93	(2)
User Involvement	93	(1)
JAD Participants and Roles	94	(1)
JAD Advantages and Disadvantages	95	(1)
Rapid Application Development	95	(3)
RAD Phases and Activities	96	(1)
RAD Objectives	96	(1)
RAD Advantages and Disadvantages	97	(1)
Case in Point 3.1: North Hills Consulting	98	(1)
Modeling Tools and Techniques	98	(3)
Case Tools	98	(1)
Functional Decomposition Diagrams	98	(1)
Unified Modeling Language	99	(2)
System Requirements Checklist	101	(2)
Outputs	101	(1)
Inputs	102	(1)
Processes	102	(1)
Performance	102	(1)
Controls	102	(1)
Future Growth, Costs, and Benefits	103	(1)
Scalability	103	(1)
Total Cost of Ownership	103	(1)
Fact-Finding	104	(3)
Fact-Finding Overview	104	(1)
Who, What, Where, When, How, and Why?	105	(1)
The Zachman Framework	106	(1)
Interviews	107	(4)
Step 1: Determine the People to Interview	107	(1)
Step 2: Establish Objectives for the Interview	107	(1)
Step 3: Develop Interview Questions	108	(1)
Step 4: Prepare for the Interview	109	(1)
Step 5: Conduct the Interview	110	(1)
Step 6: Document the Interview	110	(1)
Step 7: Evaluate the Interview	111	(1)
Case in Point 3.2: Deep River College	111	(1)
Unsuccessful Interviews	111	(1)
Case in Point 3.3: FastPak Overnight Package System	112	(1)
Other Fact-Finding Techniques	112	(6)
Document Review	112	(1)
Observation	112	(2)
Questionnaires and Surveys	114	(1)
Sampling	115	(1)
Research	116	(2)
Interviews versus Questionnaires	118	(1)
Case in Point 3.4: CyberStuff	118	(1)
Documentation	119	(3)
The Need for Recording the Facts	119	(1)
Software Tools	119	(3)
Preview of Data and Process Modeling	122	(1)
Chapter Summary	122	(2)
Key Terms and Phrases	124	(1)
Learn It Online	125	(1)
Case-Sim: SCR Associates	126	(1)
Chapter Exercises	127	(1)
Apply Your Knowledge	128	(2)
Case Studies	130	(3)
New Century Health Clinic	130	(1)
Personal Trainer, Inc.	131	(1)
Baxter Community College	132	(1)
Town of Eden Bay	132	(1)
Chapter Capstone Case: SoftWear, Limited	133	(13)
Data and Process Modeling
Objectives	146	(1)
Introduction	146	(2)
Overview of Data and Process Modeling Tools	148	(1)
Data Flow Diagrams	148	(6)
DFD Symbols	148	(6)
Creating a Set of DFDs	154	(9)
Draw a Context Diagram	155	(3)
Draw a Diagram 0 DFD	158	(2)
Draw the Lower-Level Diagrams	160	(3)
Case in Point 4.1: Big Ten University	163	(4)
Data Dictionary	167	(6)
Documenting the Data Elements	168	(1)
Documenting the Data Flows	169	(1)
Documenting the Data Stores	170	(1)
Documenting the Processes	171	(1)
Documenting the Entities	171	(1)
Documenting the Records	172	(1)
Data Dictionary Reports	172	(1)
Process Description Tools	173	(4)
Modular Design	173	(1)
Structured English	173	(2)
Decision Tables	175	(2)
Case in Point 4.2: Rock Solid Outfitters (Part 1)	177	(1)
Decision Trees	177	(1)
Case in Point 4.3: Rock Solid Outfitters (Part 2)	178	(1)
Logical Versus Physical Models	178	(1)
Sequence of Models	178	(1)
Four-Model Approach	178	(1)
Case in Point 4.4: Tip Top Staffing	179	(1)
Chapter Summary	179	(1)
Key Terms and Phrases	180	(1)
Learn It Online	181	(1)
Case-Sim: SCR Associates	182	(1)
Chapter Exercises	183	(1)
Apply Your Knowledge	184
Case Studies	180	(8)
New Century Health Clinic	186	(1)
Personal Trainer, Inc.	187	(1)
Chapter Capstone Case: SoftWear, Limited	188	(8)
Development Strategies
Objectives	196	(1)
Introduction	196	(2)
Development Strategies Overview	198	(1)
The Impact of the Internet	198	(3)
Software as a Service	198	(1)
The Changing Software Marketplace	199	(1)
The Impact of the Internet on Systems Development	199	(2)
Outsourcing	201	(4)
The Growth of Outsourcing	201	(1)
Outsourcing Fees	202	(1)
Outsourcing Issues and Concerns	203	(1)
Offshore Outsourcing	204	(1)
Case in Point 5.1: Turnkey Services	205	(1)
In-House Software Development Options	205	(5)
Make or Buy Decision	205	(1)
Developing Software In-House	206	(1)
Purchasing a Software Package	207	(1)
Customizing a Software Package	208	(1)
Creating User Applications	209	(1)
Role of the Systems Analyst	210	(1)
Analyzing Cost and Benefits	211	(1)
Financial Analysis Tools	211	(1)
Case in Point 5.2: Sterling Associates	211	(2)
Cost-Benefit Analysis Checklist	212	(1)
The Software Acquisition Process	213	(7)
Step I: Evaluate the Information System Requirements	213	(3)
Step 2: Identify Potential Vendors or Outsourcing Options	216	(2)
Step 3: Evaluate the Alternatives	218	(1)
Step 4: Perform Cost-Benefit Analysis	219	(1)
Step 5: Prepare a Recommendation	219	(1)
Step 6: Implement the Solution	220	(1)
Case in Point 5.3: Doug's Sporting Goods	220	(1)
Completion of Systems Analysis Tasks	221	(1)
System Requirements Document	221	(1)
Presentation to Management	221	(1)
The Transition to Systems Design	222	(1)
Preparing for Systems Design Tasks	222	(1)
The Relationship between Logical and Physical Design	223	(1)
Systems Design Guidelines	223	(3)
Systems Design Objectives	224	(2)
Case in Point 5.4: Downtown!	226	(2)
Design Trade-Offs	227	(1)
Prototyping	228	(3)
Prototyping Methods	228	(1)
Prototyping Tools	229	(1)
Limitations of Prototypes	230	(1)
Other Modeling Tools	230	(1)
Chapter Summary	231	(2)
Key Terms and Phrases	233	(1)
Learn It Online	234	(1)
Case-Sim: SCR Associates	235	(1)
Chapter Exercises	236	(1)
Apply Your Knowledge	237	(2)
Case Studies	239	(3)
New Century Health Clinic	239	(1)
Personal Trainer, Inc.	240	(1)
Cutting Edge	241	(1)
Chapter Capstone Case: SoftWear, Limited	242	(4)
PHASE 3: SYSTEMS DESIGN
Output and User Interface Design
Objectives	246	(1)
Introduction	246	(2)
Output Design	248	(3)
Types of Output	248	(3)
Printed and Screen Output	251	(6)
Reports	251	(2)
User Involvement in Report Design	253	(1)
Report Design Principles	254	(2)
Report Design Issues	256	(1)
Designing Character-Based Reports	257	(1)
Case in Point 6.1: Lazy Eddie	257	(4)
Printing Volume and Time Requirements	258	(2)
Output Control and Security	260	(1)
User Interface Design	261	(4)
Evolution of the User Interface	261	(2)
Human-Computer Interaction	263	(2)
Case in Point 6.2: Casual Observer Software	265	(10)
Basic Principles of User-Centered Design	266	(2)
Guidelines for User Interface Design	268	(5)
User Interface Controls	273	(2)
Case in Point 6.3: Trustworthy Insurance Company	275	(1)
Input Design	276	(9)
Input and Data Entry Methods	276	(2)
Input Volume	278	(1)
Designing Data Entry Screens	279	(1)
Input Errors	280	(2)
Source Documents	282	(1)
Input Control	283	(2)
Case in Point 6.4: Boolean Toys	285	(1)
Chapter Summary	285	(2)
Key Terms and Phrases	287	(1)
Learn It Online	288	(1)
Case-Sim: SCR Associates	289	(1)
Chapter Exercises	290	(1)
Apply Your Knowledge	291	(2)
Case Studies	293	(2)
New Century Health Clinic	293	(1)
Personal Trainer, Inc.	293	(1)
Video Superstore	294	(1)
Chapter Capstone Case: SoftWear, Limited	295	(7)
Data Design
Objectives	302	(1)
Introduction	302	(2)
Data Design Concepts	304	(4)
Data Structures	304	(1)
Overview of File Processing	305	(1)
Overview of Database Systems	306	(1)
Database Tradeoffs	307	(1)
DBMS Components	308	(2)
Interfaces for Users, Database Administrators, and Related Systems	309	(1)
Data Manipulation Language	309	(1)
Schema	309	(1)
Physical Data Repository	310	(1)
Web-Based Database Design	310	(3)
Characteristics of Web-Based Design	311	(1)
Internet Terminology	311	(1)
Connecting a Database to the Web	312	(1)
Data Security	313	(1)
Data Design Terminology	313	(4)
Definitions	313	(1)
Key Fields	314	(2)
Referential Integrity	316	(1)
Entity-Relationship Diagrams	317	(5)
Drawing an ERD	318	(1)
Types of Relationships	318	(2)
Cardinality	320	(2)
Case in Point 7.1: TopText Publishing	322	(1)
Normalization	322	(9)
Standard Notation Format	323	(1)
Repeating Groups and Unnormalized Designs	323	(1)
First Normal Form	324	(1)
Second Normal Form	325	(2)
Third Normal Form	327	(2)
A Normalization Example	329	(2)
Case in Point 7.2: CyberToys	331	(2)
Using Codes During Data Design	333	(4)
Overview of Codes	333	(1)
Types of Codes	334	(1)
Developing a Code	335	(2)
Case in Point 7.3: DotCom Tools	337	(1)
Steps in Database Design	337	(1)
Database Models	338	(3)
Relational Databases	338	(2)
Object-Oriented Databases	340	(1)
Data Storage and Access	341	(6)
Strategic Tools for Data Storage and Access	341	(2)
Logical and Physical Storage	343	(1)
Data Storage Formats	344	(1)
Selecting a Data Storage Format	345	(1)
Date Fields	346	(1)
Case in Point 7.4: SoccerMom	347	(1)
Data Control	347	(1)
Chapter Summary	348	(2)
Key Terms and Phrases	350	(1)
Learn It Online	351	(1)
Case-Sim: SCR Associates	352	(1)
Chapter Exercises	353	(1)
ApplyYour Knowledge	354	(2)
Case Studies	356	(2)
New Century Health Clinic	356	(1)
Personal Trainer, Inc.	356	(1)
FastFlight Airlines	357	(1)
Chapter Capstone Case: SoftWear, Limited	358	(4)
System Architecture
Objectives	362	(1)
Introduction	362	(2)
System Architecture Checklist	364	(1)
Enterprise Resource Planning	364	(1)
Case in Point 8.1: ABC Systems	365	(3)
Initial Cost and TCO	366	(1)
Scalability	367	(1)
Web Integration	367	(1)
Legacy System Interface Requirements	367	(1)
Processing Options	368	(1)
Security Issues	368	(1)
Planning the Architecture	368	(3)
Servers	369	(1)
Clients	370	(1)
Client/Server Architecture	371	(8)
Overview	371	(2)
Client/Server Design Styles	373	(1)
Types of Clients: Fat and Thin	374	(1)
Client/Server Tiers	374	(1)
Middleware	375	(1)
Cost-Benefit Issues	375	(1)
Client/Server Performance Issues	376	(3)
Internet-Based Architecture	379	(2)
Developing E-Commerce Solutions In-House	379	(2)
Case in Point 8.2: Small Potatoes, Inc.	381	(3)
Packaged Solutions and E-Commerce Service Providers	381	(1)
Corporate Portals	382	(2)
Processing Methods	384	(1)
Online Processing	384	(1)
Batch Processing	385	(1)
Case in Point 8.3: R/Way Trucking Company	385	(2)
Combined Online and Batch Processing	386	(1)
Network Models	387	(5)
The OSI Reference Model	387	(1)
Network Modeling Tools	387	(1)
Network Topology	388	(2)
Network Protocols and Licensing Issues	390	(1)
Wireless Networks	391	(1)
Case in Point 8.4: Spider IT Services	392	(1)
System Management and Support	392	(4)
Performance Management	392	(1)
Fault Management, Backup, and Disaster Recovery	392	(4)
Systems Design Completion	396	(3)
System Design Specification	396	(1)
User Approval	397	(1)
Presentations	398	(1)
Chapter Summary	399	(2)
Key Terms and Phrases	401	(1)
Learn It Online	402	(1)
Case-Sim: SCR Associates	403	(1)
Chapter Exercises	404	(1)
Apply Your Knowledge	405	(2)
Case Studies	407	(2)
New Century Health Clinic	407	(1)
Personal Trainer, Inc.	407	(2)
Chapter Capstone Case: SoftWear, Limited	409	(5)
PHASE 4: SYSTEMS IMPLEMENTATION
Systems Implementation
Objectives	414	(1)
Introduction	414	(2)
Software Quality Assurance	416	(3)
Software Engineering	416	(1)
International Organization for Standardization (ISO)	417	(2)
Overview of Application Development	419	(1)
Creation of the System Design	419	(1)
Application Development Steps	419	(1)
Project Management	420	(1)
Structured Application Development	420	(8)
Structure Charts	420	(1)
Cohesion and Coupling	421	(2)
Structure Chart Examples	423	(1)
Drawing a Structure Chart	424	(3)
Other Structured Development Tools	427	(1)
Object-Oriented Application Development	428	(1)
Object-Oriented Application Development Compared to Structured Development	428	(1)
Implementation of Object-Oriented Designs	429	(1)
Coding	429	(1)
Programming Environments	429	(1)
Generating Code	430	(1)
Testing the System	430	(1)
Case in Point 9.1: Your Move, Inc.	431	(3)
Unit Testing	431	(1)
Integration Testing	432	(1)
System Testing	432	(2)
Case in Point 9.2: WebTest, Inc.	434	(1)
Documentation	434	(6)
Program Documentation	434	(1)
System Documentation	434	(1)
Operations Documentation	435	(1)
User Documentation	436	(4)
Management Approval	440	(1)
System Installation and Evaluation	440	(1)
Operational and Test Environments	440	(1)
Training	441	(6)
Training Plan	442	(1)
Vendor Training	443	(1)
Outside Training Resources	443	(1)
In-House Training	444	(3)
Data Conversion	447	(1)
Data Conversion Strategies	447	(1)
Data Conversion Security and Controls	447	(1)
System Changeover	447	(3)
Direct Cutover	448	(1)
Parallel Operation	448	(1)
Pilot Operation	449	(1)
Phased Operation	449	(1)
Case in Point 9.3: Global Cooling	450	(1)
Post-Implementation Tasks	450	(3)
Post-Implementation Evaluation	450	(3)
Case in Point 9.4: Yorktown Industries	453	(1)
Final Report to Management	453	(1)
Chapter Summary	453	(3)
Key Terms and Phrases	456	(1)
Learn It Online	457	(1)
Case-Sim: SCR Associates	458	(1)
Chapter Exercises	459	(1)
Apply Your Knowledge	460	(2)
Case Studies	462	(2)
New Century Health Clinic	462	(1)
Personal Trainer, Inc.	462	(1)
Fanciful Crystal	463	(1)
Chapter Capstone Case: SoftWear, Limited	464	(8)
PHASE 5: SYSTEMS OPERATION, SUPPORT, AND SECURITY
Systems Operation, Support, and Security
Objectives	472	(1)
Introduction	472	(2)
Overview of Systems Support and Maintenance	474	(1)
User Support Activities	474	(2)
User Training	474	(1)
Help Desks	474	(1)
Online Chat Support	475	(1)
Maintenance Activities	476	(5)
Corrective Maintenance	478	(1)
Adaptive Maintenance	479	(1)
Perfective Maintenance	479	(1)
Preventive Maintenance	480	(1)
Case in Point 10.1: Outback Outsourcing, Inc.	481	(1)
Managing System Support	481	(2)
Maintenance Team	481	(2)
Case in Point 10.2: Brightside Insurance, Inc.	483	(5)
Managing Maintenance Requests	483	(2)
Establishing Priorities	485	(1)
Configuration Management	485	(1)
Maintenance Releases	485	(2)
Version Control	487	(1)
Baselines	488	(1)
Managing System Performance	488	(6)
Performance and Workload Measurement	489	(1)
Capacity Planning	490	(2)
System Maintenance Tools	492	(2)
System Security	494	(2)
Physical Security	494	(2)
Case in Point 10.3: Outer Banks County	496	(7)
Network Security	497	(2)
Application Security	499	(1)
File Security	500	(1)
User Security	501	(2)
Case in Point 10.4: Chain Link Consulting, Inc.	503	(1)
Backup and Disaster Recovery	503	(1)
System Obsolescence	504	(1)
Facing the Future: Challenges and Opportunities	505	(1)
Predictions	505	(1)
Strategic Planning for IT Professionals	506	(1)
IT Credentials and Certification	507	(1)
Chapter Summary	508	(2)
Key Terms and Phrases	510	(1)
Learn It Online	511	(1)
Case-Sim: SCR Associates	512	(1)
Chapter Exercises	513	(1)
Apply Your Knowledge	514	(2)
Case Studies	516	(3)
New Century Health Clinic	516	(1)
Personal Trainer, Inc.	516	(1)
Tarheel Industries	517	(1)
Mills Imports	518	(1)
Chapter Capstone Case: SoftWear, Limited	519	(3)
THE SYSTEMS ANALYST'S TOOLKIT
Toolkit 1 Communication Tools
Objectives	522	(1)
Introduction	522	(2)
Successful Communication Strategies	524	(1)
Why, Who, What, When, and How	524	(1)
Cultural Context	524	(1)
Know Your Subject	525	(1)
Written Communications	525	(6)
Writing Style and Readability	525	(1)
E-Mail, Memos, and Letters	526	(2)
Reports	528	(3)
Oral Communications	531	(4)
Define the Audience	531	(1)
Define the Objectives	531	(1)
Organize the Presentation	531	(1)
Define Any Technical Terms	531	(1)
Prepare Presentation Aids	532	(1)
Practice	533	(1)
The Presentation	534	(1)
Toolkit Summary	535	(1)
Key Terms and Phrases	535	(1)
Toolkit Exercises	536	(2)
Toolkit 2 Case Tools
Objectives	538	(1)
Introduction	538	(2)
Overview of Case Tools	540	(2)
Case Tools History	540	(1)
The Marketplace for Case Tools	540	(2)
Case Terms and Concepts	542	(4)
Repository	542	(1)
Individual Tools	542	(4)
Integrated Development Environments	546	(1)
Examples of Integrated Development Environments	546	(1)
Pros and Cons of Integrated Development Tools	546	(1)
Case Tool Examples	547	(4)
Visible Analyst	547	(1)
System Architect	548	(2)
Rational Software	550	(1)
Future Trends	551	(4)
New Features	552	(2)
The Emerging Role of Object-Oriented Analysis and Design	554	(1)
Toolkit Summary	555	(1)
Key Terms and Phrases	556	(1)
Toolkit Exercises	557	(1)
Toolkit 3 Financial Analysis Tools
Objectives	558	(1)
Introduction	558	(2)
Describing Costs and Benefits	560	(3)
Cost Classifications	561	(1)
Managing Information Systems Costs and Charges	562	(1)
Benefit Classifications	563	(1)
Cost-Benefit Analysis	563	(10)
Payback Analysis	564	(2)
Using a Spreadsheet to Compute Payback Analysis	566	(1)
Return on Investment Analysis	567	(2)
Using a Spreadsheet to Compute ROI	569	(1)
Present Value Analysis	569	(2)
Using a Spreadsheet to Calculate Present Value	571	(2)
Toolkit Summary	573	(2)
Key Terms and Phrases	575	(1)
Toolkit Exercises	576	(2)
Toolkit 4 Project Management Tools
Objectives	578	(1)
Introduction	578	(2)
Project Management Overview	580	(1)
Project Planning	580	(4)
Identifying Tasks	581	(1)
Estimating Task Completion Time and Cost	582	(1)
Factors Affecting Time and Cost Estimates	583	(1)
Overview of Project Scheduling	584	(1)
Project Scheduling with Gantt Charts	584	(1)
Project Scheduling with PERT/CPM Charts	585	(7)
Overview of PERT/CPM	585	(1)
PERT/CPM Chart Format	586	(1)
Task Patterns	587	(1)
Complex Task Patterns	587	(1)
A PERT/CPM Example with Five Tasks	588	(1)
Critical Path	589	(1)
Transforming a Task List into a PERT/CPM Chart	590	(2)
Comparing Gantt Charts and PERT/CPM	592	(1)
Project Monitoring and Controlling	592	(1)
Monitoring and Control Techniques	593	(1)
Maintaining a Schedule	593	(1)
Project Reporting	593	(1)
Project Status Meetings	594	(1)
Project Status Reports	594	(1)
Project Management Software	594	(2)
Project Management Example Using Microsoft Project	595	(1)
Software Change Control	596	(1)
Keys to Project Success	597	(2)
Business Issues	598	(1)
Budget Issues	598	(1)
Schedule Issues	598	(1)
Successful Project Management	598	(1)
Toolkit Summary	599	(2)
Key Terms and Phrases	601	(1)
Toolkit Exercises	602	(2)
Toolkit 5 Object-Oriented Tools
Objectives	604	(1)
Introduction	604	(2)
Object-Oriented Terms and Concepts	606	(8)
Overview of O-O Analysis	606	(1)
Objects	606	(3)
Attributes	609	(1)
Methods	609	(1)
Messages	610	(1)
Classes	611	(3)
Relationships Among Objects and Classes	614	(1)
Object Relationship Diagram	614	(1)
Object Modeling with the Unified Modeling Language	615	(7)
Use Case Modeling	615	(2)
Use Case Diagrams	617	(1)
Class Diagrams	618	(1)
Sequence Diagrams	619	(1)
State Transition Diagrams	620	(1)
Activity Diagrams	621	(1)
Case Tools	621	(1)
Organizing the Object Model	622	(1)
Toolkit Summary	622	(2)
Key Terms and Phrases	624	(1)
Toolkit Exercises	625	(1)
Toolkit 6 Internet Resource Tools
Objectives	626	(1)
Introduction	626	(2)
Overview	628	(1)
Some Characteristics of the Internet	628	(1)
Summary of Internet Resources and Tools	629	(1)
Formulating an Internet Research Strategy	629	(2)
Evaluate Your Information Requirements	630	(1)
Match Your Information Requirement to the Proper Tool	630	(1)
Assess the Quality of the Results	630	(1)
Download the Results and Perform a Virus Scan	631	(1)
Search Engines	631	(5)
Search Engine Basics	632	(1)
Search Techniques	633	(1)
Advanced Search Techniques	633	(3)
A Search Checklist	636	(1)
Subject Directories	636	(1)
A Subject Directory Example	636	(1)
Advantages and Disadvantages of Subject Directories	636	(1)
The Invisible Web	637	(3)
Invisible Web Examples	638	(1)
Navigation Tools for the Invisible Web	638	(2)
Internet Communication Resources	640	(7)
Newsgroups	641	(1)
Newsletters	642	(1)
Mailing Lists	642	(1)
Web-Based Discussion Groups	643	(1)
Chat Rooms	644	(1)
Instant Messaging	644	(3)
Information Technology Community Resources	647	(4)
Corporate Resources	647	(1)
Government Resources	648	(1)
Professional Resources	648	(1)
Online Learning Resources	648	(3)
Toolkit Summary	651	(1)
Key Terms and Phrases	652	(1)
Toolkit Exercises	653	(2)
Index	655