What is included with this book?
John Heritage is Professor of Sociology at the University of California, Los Angeles. His publications include Garfinkel and Ethnomethodology (1984) and Communication in Medical Care: Interaction between Primary Care Physicians and Patients (2006).
Introduction | |
Conversation Analysis and Social Institutions | |
CA Some Theoretical Background | |
Talking Institutions into Being | |
Five Dimensions of Institutional Talk | |
Calls For Emergency Service | |
Emergency Calls as Institutional Talk | |
Emergency Calls Gate-keeping and Entitlement to Service | |
Emergency Calls under Stress | |
Doctor-Patient Interaction | |
Patients' Presentations of Medical Issues The Doctor's Problem | |
Patients' Presentations of Medical Issues The Patient's Problem | |
History Taking in Medicine Questions and Answers | |
Diagnosis and Treatment Medical Authority and Its Limits | |
Trials, Juries and Dispute Resolution | |
Trial Examinations | |
Jury Deliberations | |
Informal Modes of Dispute Resolution | |
News and Political Communication | |
News Turn-taking and Its Consequences | |
News Question Design in the News Interview and Beyond | |
News Replies and Responses | |
Interaction en masse Audiences and Speeches | |
Conclusion | |
Appendix Transcription Conventions | |
References | |
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