Talk in Action: Interactions, Identities, and Institutions

by John Heritage (University of California, Los Angeles, USA ); Steven Clayman (UCLA, USA )

• ISBN13: 9781444318142
• ISBN10: 1444318144
• Format: eBook
• Copyright: 2010-02-01
• Publisher: Wiley-Blackwell

Summary

Talk in Action examines the language, identity, and interaction of social institutions, introducing students to the research methodology of Conversation Analysis. Features a unique focus on real-world applications of CA by examining four institutional domains: calls to emergency numbers, doctor-patient interaction, courtroom trials, and mass communication, Provides a theoretical and methodological overview of the roots of CA, reviewing the main developments and findings of research on talk and social institutions conducted over the past 25 years Showcases the significance of this subject to everyday events, making it ideal for students coming to the field for the first time Written by two leading figures in the field of Conversation Analysis

Table of Contents

Introduction

Conversation Analysis and Social Institutions

CA: Some Theoretical Background

Talking Institutions into Being

Five Dimensions of Institutional Talk

Calls For Emergency Service

Emergency Calls as Institutional Talk

Emergency Calls: Gate-keeping and Entitlement to Service

Emergency Calls under Stress

Doctor-Patient Interaction

Patients' Presentations of Medical Issues: The Doctor's Problem

Patients' Presentations of Medical Issues: The Patient's Problem

History Taking in Medicine: Questions and Answers

Diagnosis and Treatment: Medical Authority and Its Limits

Trials, Juries and Dispute Resolution

Trial Examinations

Jury Deliberations

Informal Modes of Dispute Resolution

News and Political Communication

News: Turn-taking and Its Consequences

News: Question Design in the News Interview and Beyond

News: Replies and Responses

Interaction en masse: Audiences and Speeches

Conclusion

Appendix: Transcription Conventions

References

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