9780201736632

Technical Communication

by
  • ISBN13:

    9780201736632

  • ISBN10:

    0201736632

  • Format: Paperback
  • Copyright: 12/1/2000
  • Publisher: Pearson College Div
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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

THE CONTENTS OF THIS PACKAGE INCLUDES:

  • IA EDT CD VINYL BAG COMM
  • TECHNICAL COMMUNICATION
  • FREE CD STICKER AMER PST

Table of Contents

Detailed Contents vii
Preface xvii
Acknowledgments xxi
Introduction to Technical Communication
1(10)
Part I Communicating in the Workplace 11(84)
Problem Solving in Workplace Communication
12(10)
Solving the Information Problem
22(12)
Solving the Persuasion Problem
34(26)
Solving the Ethics Problem
60(20)
Solving the Collaboration Problem
80(15)
Part II Retrieving, Analyzing, and Synthesizing Information 95(96)
Thinking Critically about the Research Process
96(11)
Exploring Hardcopy, Online, and Internet Sources
107(22)
Exploring Primary Sources
129(15)
Evaluating and Interpreting Information
144(30)
Summarizing and Abstracting Information
174(17)
Part III Structural and Style Elements 191(64)
Organizing for Users
192(22)
Revising for Readable Style
214(41)
Part IV Visual, Design, and Usability Elements 255(88)
Designing Visuals
256(48)
Designing Pages and Documents
304(19)
Adding Document Supplements
323(12)
Testing the Usability of Your Document
335(8)
Part V Specific Documents and Applications 343(230)
Memo Reports and Electronic Mail
344(20)
Letters and Employment Correspondence
364(44)
Web Pages and Other Electronic Documents
408(15)
Technical Definitions
423(17)
Technical Descriptions and Specifications
440(21)
Procedures and Processes
461(31)
Proposals
492(29)
Analytical Reports
521(32)
Oral Presentations
553(20)
Appendix A Recording and Documenting Research Findings 573(36)
Appendix B The Problem-Solving Process Illustrated 609(13)
Appendix C Editing for Grammar, Usage, and Mechanics 622(31)
Works Cited 653(14)
Index 667

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