Technology in Counselling and Psychotherapy A Practitioner's Guide

by Goss, Stephen; Anthony, Kate

• ISBN13: 9781403900609
• ISBN10: 1403900604
• Format: Paperback
• Copyright: 2003-09-17
• Publisher: Palgrave Macmillan

Summary

In recent years information technology has become an increasingly important part of counseling and psychotherapy. This innovative and broad-ranging text, with contributions from internationally leading figures, provides an up-to-the-minute, precise and practical guide to the different ways in which technology can be used in therapeutic work, including e-mail and Internet relay chat; telephone; video-link and stand-alone software packages. The authors discuss vital ethical, theoretical and practical considerations for practitioners, as well asthe likely impact of these technologies on therapeutic relationships and the outcomes that can be expected. Technology's impact is explored from the perspectives of both therapists and clients, including individual therapy, groups, supervision and training, and supported by extensive case studies.

Author Biography

Stephen Goss is Research Development Manager, British Association for Counselling and Psychotherapy and Honorary Research Fellow, University of Strathclyde.

Kate Anthony is Therapeutic I.T. Research and Training Consultant, Online Counsellors.co.uk.

Table of Contents

List of screenshots	xi
Notes on the contributors	xii
Preface	xvii
Acknowledgements	xx
Introduction	1	(1)
Stephen Goss
Kate Anthony
Overview	2	(7)
Note on the scope of the text and language used	9	(2)
Summary	11	(1)
References	11	(2)
The use and role of technology in counselling and psychotherapy	13	(24)
Kate Anthony
Introduction	13	(2)
Media-led and data-storage technology	15	(1)
Telephone technology and portable telecommunication devices	16	(2)
Computer technology and stand-alone software	18	(2)
Computer technology and the World Wide Web	20	(5)
Computer technology and email	25	(5)
Computer technology and Internet Relay Chat (IRC)	30	(2)
Computer technology and webcams	32	(1)
Conclusion	33	(1)
References	34	(3)
PART I EMAIL AND INTERNET RELAY CHAT	37	(54)
Individual therapy online via email and Internet Relay Chat	39	(20)
Peter J. Chechele
Gary Stofle
Similarities and differences	41	(3)
Practicalities and contracting	44	(2)
The work	46	(2)
Termination	48	(1)
Therapy using chat rooms/IRC	48	(2)
Example of email therapy	50	(4)
Examples of chat room therapy	54	(4)
Conclusion	58	(1)
References	58	(1)
Conducting group therapy online	59	(16)
Yvette Colon
Beth Friedman
Introduction	59	(1)
How online groups take place	60	(1)
The growth of research	61	(1)
Assessment issues	62	(1)
Facilitation	63	(1)
Group dynamics and understanding the text	64	(3)
Characteristics of good group work	67	(2)
Conflict	69	(2)
Termination	71	(2)
Conclusion	73	(1)
References	74	(1)
The supervisory relationship online	75	(16)
Michael Fenichel
Introduction	75	(1)
Supervision types and modalities	76	(3)
Transference and countertransference	79	(2)
New models, opportunities and challenges	81	(6)
Conclusion	87	(1)
References	88	(3)
PART II TELEPHONE AND VIDEO LINKS	91	(50)
Telephone counselling and psychotherapy in practice	93	(16)
Maxine Rosenfield
History	93	(1)
What is therapy on the telephone?	93	(3)
Assessment session	96	(1)
Frequency and duration of sessions	97	(1)
Trust	97	(1)
Control and empowerment	98	(1)
Talk, silence and voices	98	(2)
Group work	100	(1)
When therapy by telephone is not suitable	100	(1)
Case study one	101	(4)
Case study two	105	(3)
Conclusion	108	(1)
References	108	(1)
Video counselling and psychotherapy in practice	109	(20)
Susan Simpson
The development of videoconferencing in telehealth and psychotherapy	109	(1)
The current state of video therapy -- recent findings	110	(1)
Setting up -- technical equipment and technology	110	(1)
Videoconferencing versus telephone therapy versus face-to-face: who prefers what?	111	(6)
Videoconferencing and therapeutic alliance	117	(2)
Therapeutic process issues	119	(1)
Recommendations	119	(2)
Case study	121	(3)
Ethics and licensing	124	(1)
Conclusion	125	(1)
Acknowledgement	126	(1)
References	126	(3)
Video and telephone technology in supervision and supervision-in-training	129	(12)
Phillip Armstrong
H. Lori Schnieders
Live supervision	130	(1)
Videoconferencing	131	(1)
Potential problems and risks	131	(1)
Case study example and discussion	132	(2)
Telephone supervision	134	(2)
Issues specific to telephone supervision	136	(1)
Conclusion	137	(2)
References	139	(2)
PART III COMPUTERIZED THERAPY: STAND-ALONE AND PRACTITIONER-SUPPORTED SOFTWARE	141	(54)
Computer programs for psychotherapy	143	(22)
Kate Cavanagh
Jason S. Zack
David A. Shapiro
Jesse H. Wright
Introduction	143	(1)
The first wave: tickertape therapists	144	(1)
The second wave: simple behavioural techniques	145	(5)
The third wave: computer programs based on CBT, psychoeducational, or problem-solving approaches	150	(4)
The fourth wave: multimedia interactive cognitive-behavioural therapy for depression and anxiety	154	(6)
What works for whom?	160	(1)
The future	161	(1)
References	161	(4)
The computer plays therapist: the challenges and opportunities of psychotherapeutic software	165	(30)
Kate Cavanagh
David A. Shapiro
Jason S. Zack
What is computerized psychotherapy?	165	(4)
Ethical issues in the use of psychotherapeutic software	169	(12)
Logistical considerations for psychotherapeutic software	181	(8)
Research benefits of fully specified intervention	189	(1)
Conclusion	190	(1)
Acknowledgement	191	(1)
References	191	(4)
Conclusion	195	(14)
Kate Anthony
Stephen Goss
Common advantages and limitations	196	(4)
The need for, and barriers to, international regulation	200	(2)
The need for research	202	(3)
A look to the future	205	(2)
References	207	(2)
Index	209