The Theory of Culture- Specific Total Quality Management

by Carlos Noronha

• ISBN13: 9780333995532
• ISBN10: 0333995538
• Format: Trade Book
• Copyright: 2002-09-06
• Publisher: Palgrave Macmillan

Summary

Carlos Noronha examines the influence of cultural values on total quality management (TQM). This volume is the first to show the influence that culture has on the success of TQM, and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged. This book will be compelling reading for students, researchers and professionals concerned with cultural diversity and alternative approaches to TQM.

Author Biography

Carlos Noronha is Assistant Professor, University of Macau.

Table of Contents

List of Tables	x
List of Figures	xi
Acknowledgment	xii
Preface	xiii
Introduction	1	(12)
Theoretical foundation of the culture-specific TQM	1	(9)
Research objectives	10	(1)
Methodology of the study and structure of the book	10	(3)
Quality and TQM	13	(27)
Total quality management	13	(15)
The concept of quality	13	(3)
Definitions of TQM	16	(3)
TQM according to the Gurus	19	(5)
A framework for TQM	24	(4)
ISO 9000 Quality System Certification	28	(6)
Integrating ISO 9000 with TQM	31	(2)
The benefits of implementing ISO 9000	33	(1)
Impact of TQM on organizational performance	34	(6)
Extrinsic impacts of TQM	34	(1)
Intrinsic impacts of TQM	35	(2)
Difficulties and misconceptions about TQM	37	(3)
Value, Culture, and Chinese Cultural Values	40	(20)
Defining value	40	(2)
Defining culture	42	(2)
Chinese cultural values in relation to Confucian teachings based on the value orientation framework	44	(16)
Harmony with nature	45	(2)
Abasement	47	(1)
Situation orientation	48	(1)
Respect for authority	49	(1)
Interdependence	50	(1)
Group orientation	51	(2)
Continuity	53	(1)
Past time orientation	54	(1)
The Doctrine of the Mean and harmony with others	55	(1)
Modern Chinese cultural values	56	(4)
The Theory of Culture-specific TQM	60	(16)
Likely relationships between Chinese cultural values and TQM	60	(3)
Previous studies on TQM in a Chinese context	63	(5)
Developing the theory of culture-specific TQM	68	(8)
ARS theory: theory development	69	(1)
ARS theory: empirical testing	70	(1)
ARS theory: replication	71	(1)
Four-proposition framework of the culture-specific TQM	72	(3)
A structural model of Chinese cultural values and TQM	75	(1)
Research Methodology	76	(13)
Samples and data collection method	76	(2)
Research instruments	78	(4)
The TQM survey: origin and structure	78	(3)
The CCV survey: origin and structure	81	(1)
Structural equation model	82	(7)
Inputs for the structural models	86	(3)
Data Analysis and Results	89	(25)
Characteristics of sampled companies	89	(3)
Exploratory factor analysis on the TQM survey	92	(6)
Confirmatory factor analysis on the CCV survey	98	(6)
Hypothesized model of Chinese cultural values on TQM	104	(6)
Alternative model of Chinese cultural values on TQM	110	(1)
Conclusion on quantitative findings	111	(3)
Case Studies	114	(28)
An interpretive approach to TQM	114	(2)
Case 1: SW Electric	116	(6)
Quality climate in SWE	117	(1)
Quality processes in SWE	118	(2)
Quality methods in SWE	120	(1)
Quality results in SWE	121	(1)
Case 2: Jinling group company limited	122	(5)
Quality climate in Jinling	123	(2)
Quality processes in Jinling	125	(1)
Quality methods in Jinling	126	(1)
Quality results in Jinling	126	(1)
Case 3: Dachangjiang group company limited	127	(5)
Quality climate in Dachangjiang	128	(1)
Quality processes in Dachangjiang	129	(1)
Quality methods in Dachangjiang	130	(2)
Quality results in Dachangjiang	132	(1)
Findings from cases: a Chinese-style TQM	132	(10)
Summary and Conclusion	142	(7)
General orientation of the study	142	(1)
Summary of findings	143	(2)
Implications and weaknesses of the study and further research	145	(4)
References	149	(13)
Index	162