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Therapeutic Communications for Health Care,9781418032647
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Therapeutic Communications for Health Care

by ;
Edition:
3rd
ISBN13:

9781418032647

ISBN10:
1418032646
Format:
Paperback
Pub. Date:
7/24/2007
Publisher(s):
Cengage Learning
List Price: $149.33

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Summary

This is your comprehensive guide for the most important component of the relationship between caregiver and patient: communication. Successful communication with patients can decrease patient anxiety, increase patient compliance, and result in a positive experience for all involved. This book focuses on the therapeutic response to specific situations and client needs, with examples of both good and bad communication to help you communicate therapeutically and effectively in diverse health care settings.

Table of Contents

Communication Skills
Chapter Objectives
Opening Case Study Human and Technical Relations Skills
Social and Therapeutic Communications
Genetic Influences
Cultural Influences
Economic Influences
Life Experience Spiritual and Moral Values Models/Mentors
The Therapeutic Process
What is Self-Awareness?
The Value of Self-Analysis Professional
Application
Case Study Communication Cycle
The Sender
The Message
The Receiver Feedback Verbal
Communication Nonverbal Communication Two
Key Points to Successful Communication
Types of Nonverbal Communication
Facial Expression Touch
Territoriality Position Posture Gestures/Mannerisms Word of Caution
Influence of Technology on Communication Electronic Mail Fax Messaging
Video and Teleconference Team Communication
Listening Skills
Summary Exercises
Review Questions
Multiple Choice
Questions For Further Consideration
Case Studies
End Notes
Resources
Multicultural Therapeutic Communication
Chapter Objectives
Opening Case Study Introduction Developing Cultural Communication
Barriers to Therapeutic Multicultural Communication
Lack of Knowledge Fear and Distrust Racism Bias, Prejudice, and Ethocentrism
Stereotyping Health Care Rituals Language Perceptions and Expectations
The Therapeutic Response Manifestations of Cultural Diversity Communication Context
Caregiving Structure Time Focus
Generalized Manifestations of Cultures and Religious Caucasian
Western Culture
African American Western Culture
Black, African or Caribbean Culture
Asian Culture
Native American South Sea Islander Cultures
Hispanic and Latino Cultures
Religion-Induced Cultures
Judaism Hinduism and Buddhism
Muslim Ancient Greek Influence on Culture
Cultural Brokering
Using a Medical Interpreter/Broker
The Therapeutic Response Recognizing Types of Medicine Western
Medicine Holistic Medicine
Oriental Medicine Folk Medicine
Summary Exercises
Review Questions
Multiple Choice Questions
For Further Consideration Case Studies
End Notes
Resources
The Helping Interview
Chapter Objectives
Opening Case Study Introduction Changes in Today?s
Health Care Climate
Interview Components Control Factor
Orientation Risk/Trust
Warmth/Caring Genuineness
Sympathy/Empathy Sincerity
Identification of Problem Responding Skills
Sharing Observations
Acknowledging Feelings Clarifying and Validating
Reflecting and Paraphrasing
Levels of Need Questioning Techniques Closed Questions Open-Ended Questions
Indirect Statements Roadblocks to Communication Reassuring
ClichTs Giving
Advice/Approval Requiring
Explanations Belittling/Contradicting/Criticizing
Defending Changing the Subject/Shifting Moralizing/Lecturing Shaming/Threatening/Ridiculing
Resolution of the Problem
Case Study Resolution to Chapter 1 Opening Case Study
Summary
Exercises
Review Questions
Multiple Choice Questions
For Further Consideration Case Studies
End Notes
Resources
The Therapeutic Response Across the Life Span
Chapter Objectives Opening
Case Study
Introduction Case Study Infants
The Therapeutic
Response Case Study Children
The Therapeutic Response Case Study Adolescents
The Therapeutic Response Case Study Adults
The Therapeutic Response Case Study Elderly
The Therapeutic Response
Summary
Exercises
Review
Questions Multiple Choice
Questions For Further Consideration
Case Studies Resources
The Therapeutic Response to Stressed and Anxious Clients
Chapter Objectives
Opening Case Study Introduction Stressors and Stress
Stress Theories Alarm Fight or Flight Exhaustion Return to Normal
Stress and the Life Span
How to Reduce Stress
The Therapeutic Response Anxiety
Mild Anxiety
Moderate Anxiety
Severe Anxiety
Panic Anxiety
Summary Exercises
Review Questions
Multiple Choice
Questions For Further
Consideration Case Studies
Resources
The Therapeutic Response to Frightened, Angry, Aggressive, Abused/Abusive Clients
Chapter Objectives
Opening Case Study
The Frightened Client
Case Study
Panic Attacks
The Therapeutic
Response
The Angry Cl
Table of Contents provided by Publisher. All Rights Reserved.


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