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| Communication Skills | |
| Chapter Objectives | |
| Opening Case Study Human and Technical Relations Skills | |
| Social and Therapeutic Communications | |
| Genetic Influences | |
| Cultural Influences | |
| Economic Influences | |
| Life Experience Spiritual and Moral Values Models/Mentors | |
| The Therapeutic Process | |
| What is Self-Awareness? | |
| The Value of Self-Analysis Professional | |
| Application | |
| Case Study Communication Cycle | |
| The Sender | |
| The Message | |
| The Receiver Feedback Verbal | |
| Communication Nonverbal Communication Two | |
| Key Points to Successful Communication | |
| Types of Nonverbal Communication | |
| Facial Expression Touch | |
| Territoriality Position Posture Gestures/Mannerisms Word of Caution | |
| Influence of Technology on Communication Electronic Mail Fax Messaging | |
| Video and Teleconference Team Communication | |
| Listening Skills | |
| Summary Exercises | |
| Review Questions | |
| Multiple Choice | |
| Questions For Further Consideration | |
| Case Studies | |
| End Notes | |
| Resources | |
| Multicultural Therapeutic Communication | |
| Chapter Objectives | |
| Opening Case Study Introduction Developing Cultural Communication | |
| Barriers to Therapeutic Multicultural Communication | |
| Lack of Knowledge Fear and Distrust Racism Bias, Prejudice, and Ethocentrism | |
| Stereotyping Health Care Rituals Language Perceptions and Expectations | |
| The Therapeutic Response Manifestations of Cultural Diversity Communication Context | |
| Caregiving Structure Time Focus | |
| Generalized Manifestations of Cultures and Religious Caucasian | |
| Western Culture | |
| African American Western Culture | |
| Black, African or Caribbean Culture | |
| Asian Culture | |
| Native American South Sea Islander Cultures | |
| Hispanic and Latino Cultures | |
| Religion-Induced Cultures | |
| Judaism Hinduism and Buddhism | |
| Muslim Ancient Greek Influence on Culture | |
| Cultural Brokering | |
| Using a Medical Interpreter/Broker | |
| The Therapeutic Response Recognizing Types of Medicine Western | |
| Medicine Holistic Medicine | |
| Oriental Medicine Folk Medicine | |
| Summary Exercises | |
| Review Questions | |
| Multiple Choice Questions | |
| For Further Consideration Case Studies | |
| End Notes | |
| Resources | |
| The Helping Interview | |
| Chapter Objectives | |
| Opening Case Study Introduction Changes in Today?s | |
| Health Care Climate | |
| Interview Components Control Factor | |
| Orientation Risk/Trust | |
| Warmth/Caring Genuineness | |
| Sympathy/Empathy Sincerity | |
| Identification of Problem Responding Skills | |
| Sharing Observations | |
| Acknowledging Feelings Clarifying and Validating | |
| Reflecting and Paraphrasing | |
| Levels of Need Questioning Techniques Closed Questions Open-Ended Questions | |
| Indirect Statements Roadblocks to Communication Reassuring | |
| ClichTs Giving | |
| Advice/Approval Requiring | |
| Explanations Belittling/Contradicting/Criticizing | |
| Defending Changing the Subject/Shifting Moralizing/Lecturing Shaming/Threatening/Ridiculing | |
| Resolution of the Problem | |
| Case Study Resolution to Chapter 1 Opening Case Study | |
| Summary | |
| Exercises | |
| Review Questions | |
| Multiple Choice Questions | |
| For Further Consideration Case Studies | |
| End Notes | |
| Resources | |
| The Therapeutic Response Across the Life Span | |
| Chapter Objectives Opening | |
| Case Study | |
| Introduction Case Study Infants | |
| The Therapeutic | |
| Response Case Study Children | |
| The Therapeutic Response Case Study Adolescents | |
| The Therapeutic Response Case Study Adults | |
| The Therapeutic Response Case Study Elderly | |
| The Therapeutic Response | |
| Summary | |
| Exercises | |
| Review | |
| Questions Multiple Choice | |
| Questions For Further Consideration | |
| Case Studies Resources | |
| The Therapeutic Response to Stressed and Anxious Clients | |
| Chapter Objectives | |
| Opening Case Study Introduction Stressors and Stress | |
| Stress Theories Alarm Fight or Flight Exhaustion Return to Normal | |
| Stress and the Life Span | |
| How to Reduce Stress | |
| The Therapeutic Response Anxiety | |
| Mild Anxiety | |
| Moderate Anxiety | |
| Severe Anxiety | |
| Panic Anxiety | |
| Summary Exercises | |
| Review Questions | |
| Multiple Choice | |
| Questions For Further | |
| Consideration Case Studies | |
| Resources | |
| The Therapeutic Response to Frightened, Angry, Aggressive, Abused/Abusive Clients | |
| Chapter Objectives | |
| Opening Case Study | |
| The Frightened Client | |
| Case Study | |
| Panic Attacks | |
| The Therapeutic | |
| Response | |
| The Angry Cl | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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