Training Ain't Performance

by Stolovitch, Harold D.; Keeps, Erica J.

• ISBN13: 9781562863678
• ISBN10: 1562863673
• Format: Paperback
• Copyright: 2006-01-03
• Publisher: Association for Talent Development

Summary

Training Ain't Performance is a whimsical, entertaining, and solidly written book that takes on the subject of human performance in the workplace. From its first chapter, Show Me the Money, to its concluding chapters, Hit or Myth: Separating Fact from Workplace Performance Fiction, readers are gently guided toward an understanding of human performance improvement and how to use it for real organizational value.

Author Biography

Harold D. Stolovitch, CPT, is a graduate of both McGill University in Canada and Indiana University in the United States where he completed a doctorate and postdoctoral work in instructional systems technology. With one foot solidly grounded in the academic world and the other in the workplace, he has conducted a large number of research studies and practical projects always aimed at achieving high learning and performance results.

In addition to creating countless instructional materials for a broad range of work settings, Stolovitch has authored more than 300 articles, research reports, book chapters, and books. He is a past president of the International Society for Performance Improvement (ISPI), former editor of thePerformance Improvement Journal, and editorial board member of several human resource and performance technology journals.

He has won numerous awards throughout his 40-year career, including the Thomas F. Gilbert Award for Distinguished Professional Achievement, ISPI's highest honor; Member-for-Life, the President's Award for Lifetime Achievements from the Canadian Society for Training and Development, their highest honor; and in 2004, he and his team won the ASTD Outstanding Research Award for their work on Incentives, Motivation, and Workplace Performance.

Stolovitch is an emeritus professor, Université de Montréal, where he headed the instructional and performance technology graduate programs and was the School of Educational Sciences associate dean of research. He is also a former Distinguished Visiting Scholar and clinical professor of human performance at work, University of Southern California. Stolovitch is a principal of HSA Learning & Performance Solutions LLC.

Erica J. Keeps, CPT, holds a master's degree in educational psychology from Wayne State University, Detroit, and a bachelor's degree from the University of Michigan, where she later became a faculty member in the Graduate Business School Executive Education Center.

Her 40-year professional career has included training management positions with J.L. Hudson Co. and Allied Supermarkets and senior-level learning and performance consultant positions with a wide variety of organizations. Keeps has not only produced and supervised the production of numerous instructional materials and performance management systems, but has also published extensively on improving workplace learning and performance. She has provided staff development for instructional designers, training administrators, and performance consultants. Keeps has been acknowledged by many learning and performance leaders as a caring mentor and major influence in their careers.

She is a former executive board member of the ISPI; a past president of the Michigan Chapter of ISPI; and a Member-for-Life of the Michigan, Montreal, and Los Angeles ISPI chapters. Among her many awards for outstanding contributions to instructional and performance technology is ISPI's Distinguished Service Award for her extensive leadership roles. Keeps is the managing director and a principal of HSA Learning & Performance Solutions LLC.

Table of Contents

Preface	p. vii
Show Me the Money!	p. 1
Show Me the Money! Case Study	p. 1
What This Book Is About	p. 3
What's in a Word?	p. 5
Let's Talk About Training, Learning, and Performance	p. 5
A Basic Performance Vocabulary: The Terms of the Trade	p. 6
The Key to Performance Improvement: A New Mantra	p. 10
Where Does Technology Fit in All This?	p. 12
What's in This Book and Why?	p. 13
Remember This	p. 15
The Performance System	p. 19
"I Need a Training Program..."	p. 19
The Performance World	p. 27
Remember This	p. 34
What's My Greatest Performance Block?	p. 37
I Would Perform Better If...	p. 37
Gilbert's Behavior Engineering Model	p. 38
Debriefing the Gilbert Model Exercise	p. 40
Three Key Conclusions for Performance Consulting	p. 41
Work, Workplace, Worker	p. 44
Remember This	p. 44
Engineering Effective Performance	p. 47
Why Engineering?	p. 47
An Operational-Procedural Model for Engineering Effective Performance	p. 48
Steps in the EEP Process	p. 48
EEP Summary	p. 77
Remember This	p. 78
From Training Order-Taker to Performance Consultant	p. 81
Your New Mission	p. 81
Your New Roles	p. 82
Pulling It All Together	p. 86
Remember This	p. 89
Why Training Fails: Maybe Necessary ... Rarely Sufficient	p. 93
Suspicious Sayings to Twitch Your Antennae	p. 93
But I've Got a Box to Check	p. 97
Job Security for Trainers: A Vested Interest in Performance Failure	p. 98
Training Was the Answer, but It Just Didn't Stick	p. 99
The Story of Transfer	p. 100
Training Was the Answer and They Supported It. Still ...	p. 104
Remember This	p. 104
Panoply of Performance Interventions	p. 109
What's an Intervention?	p. 109
Two Categories of Interventions: Learning and Nonlearning	p. 111
Learning Interventions	p. 111
Nonlearning Interventions	p. 117
Environmental Interventions	p. 122
Putting It All Together	p. 130
Remember This	p. 130
Making It Happen	p. 137
Building Professional Performance Consulting Competencies	p. 137
Two Broad Sets of Competencies	p. 138
Performance Consulting Characteristics	p. 140
Building Credibility and Trust	p. 140
Building Partnerships	p. 142
Building Consulting Expertise	p. 143
Client Responsibilities and Ways You Can Assist	p. 145
Reviewing the Key Points of "Making It Happen"	p. 146
Remember This	p. 148
The Bottom Line: Demonstrating the Return-on-Investment of Your Performance Interventions	p. 151
You're in Competition	p. 152
Calculating Worth and ROI-It's Not So Hard	p. 152
First, a Few Preliminaries	p. 152
What Is Worth and ROI?	p. 153
Now for the Real Stuff: Calculating ROI	p. 155
Remember This	p. 170
Hit or Myth: Separating Fact From Workplace Performance Fiction	p. 173
Feedback on Your Hit-or-Myth Adventures	p. 175
The Bottom Line on Performance	p. 184
A Final Hit-or-Myth Frolic: Match Your Wits to Ours	p. 185
The Finale but Not the End	p. 189
A Rapid Review of Training Ain't Performance	p. 189
Some Parting Reflections-On Values	p. 192
Only Adieu and Not Goodbye	p. 193
For Further Reading	p. 195
About the Authors	p. 205
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