Trust Matters For Organisational and Personal Success

by Bibb, Sally; Kourdi, Jeremy

• ISBN13: 9781403932532
• ISBN10: 1403932530
• Format: Hardcover
• Copyright: 2004-04-03
• Publisher: Palgrave Macmillan

Summary

In an environment in which company failure and loss of creditability have been common, trust has become essential for sustaining organizational success and effectiveness. While relating to the softer side of business it has become clear that financial stability and success are dependent upon sound business relationships that depend upon trust both within and between organizations. This book explains what can be achieved when trust is present, what can happen when it's not and how to develop a strong culture of trust within an organization. It contains a comprehensive examination of trust in society and in business relationships and how this is critical for business success.

Author Biography

Sally Bibb is the Global Organisation Development Director for The Economist Group.

Jeremy Kourdi is a Freelance Writer and Business Consultant.

Table of Contents

List of figures and tables
Preface
The contract
Acknowledgements
Building bridges or building walls?	p. 1
The power of trust	p. 15
The cost of lost trust	p. 29
The great destroyers of trust	p. 43
How leaders build trust	p. 61
Trust matters in business	p. 75
Building customer trust	p. 87
Trust in times of change	p. 107
Building a culture of trust	p. 119
Measuring trust	p. 131
Attitudes to trust	p. 141
Final word: the basic laws of trust	p. 161
App.: Trust survey	p. 167
Notes	p. 171
Index	p. 175
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