Understanding Emotional Intelligence

by Kite, Neilson; Kay, Frances

• ISBN13: 9780749458805
• ISBN10: 0749458801
• Format: Paperback
• Copyright: 2011-12-15
• Publisher: Kogan Page Ltd

Summary

Emotional intelligence, more than IQ and technical knowhow, gives a valuable competitive edge to organizations and is crucial to the success of individuals. There is now wide recognition that positive behaviors are just as important as technical expertise. Qualities associated with emotional intelligence -- motivation, self-awareness, getting along with people, leadership ability -- now matter more than academic intelligence in getting both a job and success within a career. Understanding Emotional Intelligence shows readers how to use emotional intelligence in the workplace. It covers topics such as self awareness, self-motivation, relationship management, assessing and developing your emotional intelligence, habits of emotionally intelligent people, how to develop an emotionally aware organization, and how to use EQ as a management strategy.

Author Biography

Neilson Kite has been widely published in the media on business topics and recently undertook ground-breaking work for the United Nations' International Trade Centre and the European Union. He is the co-author of Understanding NLP, also available in this series. Frances Kay acts as consultant to specialist firms assisting them in establishing and developing corporate networks and relationships for their business development. She is the editor of The Good Non-Retirement Guide 2012, author of Successful Networking and co-author of Tough Tactics for Tough Times and Understanding NLP, all published by Kogan Page.

Table of Contents

About the authors	p. iv
Introduction	p. 1
Emotional intelligence explained and illustrated	p. 7
Emotional intelligence building blocks	p. 17
Ten character traits of emotionally intelligent people and ten of those who are not	p. 32
Emotions and their impact on work and life	p. 40
Emotional intelligence and the roles people play	p. 77
The evolution of an emotionally intelligent organization	p. 94
Emotional intelligence blind spots	p. 110
Persuasiveness in business	p. 114
Emotional intelligence and 20 business situations you could face	p. 127
Business effectiveness	p. 128
Personal effectiveness in a business context	p. 152
Emotional intelligence and the personal situations you face	p. 192
The importance of emotional intelligence in the world of social media and mobile communications	p. 219
Measuring your emotional intelligence	p. 225
Index	p. 235
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