About the authors | p. iv |
Introduction | p. 1 |
Emotional intelligence explained and illustrated | p. 7 |
Emotional intelligence building blocks | p. 17 |
Ten character traits of emotionally intelligent people and ten of those who are not | p. 32 |
Emotions and their impact on work and life | p. 40 |
Emotional intelligence and the roles people play | p. 77 |
The evolution of an emotionally intelligent organization | p. 94 |
Emotional intelligence blind spots | p. 110 |
Persuasiveness in business | p. 114 |
Emotional intelligence and 20 business situations you could face | p. 127 |
Business effectiveness | p. 128 |
Personal effectiveness in a business context | p. 152 |
Emotional intelligence and the personal situations you face | p. 192 |
The importance of emotional intelligence in the world of social media and mobile communications | p. 219 |
Measuring your emotional intelligence | p. 225 |
Index | p. 235 |
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