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9780749458805

Understanding Emotional Intelligence

by ;
  • ISBN13:

    9780749458805

  • ISBN10:

    0749458801

  • Format: Paperback
  • Copyright: 2011-12-15
  • Publisher: Kogan Page Ltd
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Summary

Emotional intelligence, more than IQ and technical knowhow, gives a valuable competitive edge to organizations and is crucial to the success of individuals. There is now wide recognition that positive behaviors are just as important as technical expertise. Qualities associated with emotional intelligence -- motivation, self-awareness, getting along with people, leadership ability -- now matter more than academic intelligence in getting both a job and success within a career. Understanding Emotional Intelligence shows readers how to use emotional intelligence in the workplace. It covers topics such as self awareness, self-motivation, relationship management, assessing and developing your emotional intelligence, habits of emotionally intelligent people, how to develop an emotionally aware organization, and how to use EQ as a management strategy.

Author Biography

Neilson Kite has been widely published in the media on business topics and recently undertook ground-breaking work for the United Nations' International Trade Centre and the European Union. He is the co-author of Understanding NLP, also available in this series. Frances Kay acts as consultant to specialist firms assisting them in establishing and developing corporate networks and relationships for their business development. She is the editor of The Good Non-Retirement Guide 2012, author of Successful Networking and co-author of Tough Tactics for Tough Times and Understanding NLP, all published by Kogan Page.

Table of Contents

About the authorsp. iv
Introductionp. 1
Emotional intelligence explained and illustratedp. 7
Emotional intelligence building blocksp. 17
Ten character traits of emotionally intelligent people and ten of those who are notp. 32
Emotions and their impact on work and lifep. 40
Emotional intelligence and the roles people playp. 77
The evolution of an emotionally intelligent organizationp. 94
Emotional intelligence blind spotsp. 110
Persuasiveness in businessp. 114
Emotional intelligence and 20 business situations you could facep. 127
Business effectivenessp. 128
Personal effectiveness in a business contextp. 152
Emotional intelligence and the personal situations you facep. 192
The importance of emotional intelligence in the world of social media and mobile communicationsp. 219
Measuring your emotional intelligencep. 225
Indexp. 235
Table of Contents provided by Ingram. All Rights Reserved.

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