Usability Evaluation In Industry

by Jordan, Patrick W.; Thomas, Bruce; Weerdmeester, Bernard A.; McClelland, Ian L.

• ISBN13: 9780748403141
• ISBN10: 0748403140
• Format: Hardcover
• Copyright: 1996-07-01
• Publisher: Taylor & Francis

Summary

This book provides a variety of answers in its description and discussion of new, sometimes radical approaches to 'usability evaluation', now an increasingly common business tool. It contains new thinking of the subject of usability evaluation in industry. Contributions come from those involved in the practice of industry-based usability evaluation as well as those involved in related research activity. The chapters are derived from and developed from presentations and discussions at the invited international seminar 'Usability Evaluation in Industry', and give a leading edge overview of current usability practice in industry - identifying those issues of concern and approaches to tackling these. Key Features: * Provides a comprehensive overview of current practice * International examples * Contains practical examples of ergonomics at work and gives clear ideas of what does and doesn't work under industrial constraints

Table of Contents

About the Editors	ix
Contributors	xi
Preface	xv
Acknowledgements	xvii
Introduction	1	(4)
Patrick W. Jordan
Ian L. McClelland
Bruce Thomas
PART ONE Elements of Usability Evaluation	5	(32)
A Combined Effort in the Standardization of User Interface Testing	7	(12)
E. van Vianen
B. Thomas
M. van Nieuwkasteele
Usable Usability Evaluation: If the Mountain Won't Come to Mohammed, Mohammed Must Go to the Mountain	19	(10)
Elselien Smit
Combining Physical, Physiological and Subjective Data in the Evaluation of Product Usability	29	(8)
Ian A.R. Galer
Magdalen Page
PART TWO Selecting Evaluation Methods	37	(30)
Factors Affecting the Selection of Methods and Techniques Prior to Conducting a Usability Evaluation	39	(10)
Neville Stanton
Chris Baber
Information Ecologies, Experience and Ergonomics	49	(10)
Dick Rijken
Bert Mulder
Do-it-Yourself Usability Evaluation: Guiding Software Developers to Usability	59	(8)
Hans Botman
PART THREE Field Studies	67	(38)
Service Introduction and Evaluation	69	(8)
Jans Aasman
Enid M. Mante
Karma M.A. Sierts
Evaluation of a Multi-system Situation	77	(8)
Jan Legters
Observation as a Technique for Usability Evaluation	85	(10)
Chris Baber
Neville Stanton
Field-based Prototyping	95	(10)
N.I. Beagley
PART FOUR Informal Methods	105	(24)
`Quick and Dirty' Usability Tests	107	(8)
Bruce Thomas
Effective Informal Methods	115	(6)
Gary Davis
Getting the Most out of `Quick and Dirty' User Interface Simulations	121	(8)
Arnold P.O.S. Vermeeren
PART FIVE New Evaluation Methods	129	(38)
Feature Checklists: A Cost-effective Method for `In the Field' Usability Evaluation	131	(8)
E.A. Edgerton
Co-discovery Exploration: An Informal Method for the literative Design of Consumer Products	139	(8)
J.A.M. (Hans) Kemp
T. van Gelderen
Private Camera Conversation: A New Method for Eliciting User Responses	147	(10)
Govert de Vries
Mark Hartevelt
Ron Oosterholt
Repertory Grid Theory and its Application to Product Evaluation	157	(10)
Chris Baber
PART SIX `Off-the-Shelf' Evaluation Methods	167	(38)
The Software Usability Measurement Inventory: Background and Usage	169	(10)
J. Kirakowski
The Usability Checklist Approach Revisited	179	(10)
Graham I. Johnson
SUS: A `Quick and Dirty' Usability Scale	189	(6)
John Brooke
Face: A Rapid Method for Evaluation of User Interfaces	195	(10)
Reinoud Hulzebosch
Anthony Jameson
PART SEVEN Task Analysis	205	(20)
Hierarchical Task Analysis: An Overview	207	(8)
R.B. Stammers
Task Analysis for Error Identification: Applying HEI to Product Design and Evaluation	215	(10)
Neville Stanton
Chris Baber
PART EIGHT Issues Relating to Usability Evaluation	225	(20)
Performance Measurement and Ecological Validity	227	(10)
Miles Macleod
Issues for Usability Evaluation in Industry: Seminar Discussions	237	(8)
Patrick W. Jordan
Bruce Thomas
Ian L. McClelland
Index	245