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9781401815691

Veterinary Office Practices

by
  • ISBN13:

    9781401815691

  • ISBN10:

    1401815693

  • Format: Paperback
  • Copyright: 2003-06-16
  • Publisher: Cengage Learning
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Supplemental Materials

What is included with this book?

Summary

Veterinary Office Practice is a well-written book that clearly serves the need for valuable, detailed information about veterinary assistant work. It is designed to give the reader a clear sense of the assistant?s responsibilities not only in working with the veterinarian, but also in other key areas often overlooked in other resource manuals. The author covers such topics as interpersonal communication with clients and co-workers, how the billing and payments system works, record keeping and filing. Emphasis in these areas is meant to aid in developing a broad knowledge base for the office assistant who will become a valuable contributor in a smoothly run veterinary office.

Table of Contents

Chapter 1: Introduction to Veterinary Practice
Chapter 2: The Veterinary Practice Facility
Chapter 3: Administrative Duties
Chapter 4: Interpersonal Communication
Chapter 5: Stress
Chapter 6: Interacting with Clients
Chapter 7: Accounting
Chapter 8: Fee Collection Procedures
Chapter 9: Banking and Accounts Payable

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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