When Cultures Collide Leading Across Cultures

by Lewis, Richard D.

• ISBN13: 9781904838029
• ISBN10: 1904838022
• Edition: 3rd
• Format: Paperback
• Copyright: 2005-09-29
• Publisher: Nicholas Brealey

Summary

"Capturing the rising influence of culture and the seismic changes throughout many regions of the world, cross-cultural expert and international businessman Richard Lewis has significantly broadened the scope of his seminal work on global business and communication. Now covering more than 60 countries and every major region in the world, this thoroughly updated and expanded third edition of When Cultures Collide continues to break new ground. New chapters on more than a dozen countries - from Iraq, Israel and Pakistan to Serbia, Colombia and Venezuela - vastly broaden the range. Building on his powerful LMR model, Lewis gives leaders and managers practical strategies to embrace differences and work successfully across increasingly diverse business cultures."--BOOK JACKET.

Author Biography

Richard D. Lewis is chairman of Richard Lewis Communications, an international institute of cross-cultural and language training with offices in more than a dozen countries.

Table of Contents

Preface to the Third Edition: Us and Them	xv
Acknowledgments	xxiii
PART ONE Getting to Grips with Cultural Diversity
Different Languages, Different Worlds	3	(14)
Appearance and Reality	3	(1)
Concepts and Notions	4	(3)
Powerful Mental Blocks	7	(2)
Language Straitjacket	9	(2)
Thought = Internalized Language	11	(1)
Humor across Frontiers	12	(2)
Humor in Business	14	(1)
Making Allowances	15	(2)
Cultural Conditioning	17	(10)
What Is Culture?	17	(2)
Culture Shock	19	(2)
Who Is Normal, Anyway?	21	(1)
It Depends on Our Perception	22	(5)
Categorizing Cultures	27	(26)
Cultural Categories at Cross-Century	27	(2)
Linear-Active and Multi-Active Cultures	29	(3)
Reactive Cultures	32	(6)
Intercategory Comparisons	38	(5)
Fine-Tuning Categorization	43	(3)
Moving along the LMR Planes	46	(2)
Data-Oriented, Dialogue-Oriented and Listening Cultures	48	(5)
The Use of Time	53	(10)
Linear Time	53	(2)
Multi-Active Time	55	(2)
Cyclic Time	57	(1)
Chinese	58	(1)
Japanese	59	(1)
Back to the Future	60	(2)
Validity of Time Concepts	62	(1)
Bridging the Communication Gap	63	(18)
Use of Language	63	(3)
The Communication Gap	66	(1)
Communication Patterns during Meetings	67	(2)
Listening Habits	69	(2)
The Language of Management	71	(10)
Manners (and Mannerisms)	81	(20)
Sincerity Helps	82	(1)
Dining Etiquette	83	(4)
Cocktail Parties	87	(3)
Restaurant Behavior	90	(3)
Manners in Society	93	(8)
PART TWO Managing and Leading in Different Cultures
Status, Leadership and Organization	101	(24)
Success or Failure in the Twenty-First Century	101	(3)
Leaders	104	(1)
Changing Notions of Leadership	105	(1)
Cultural Roots of Organization and Leadership	105	(6)
Different Concepts of Status, Leadership and Organization	111	(14)
Team Building and Horizons	125	(16)
Team Building	125	(1)
Innovation and Change	125	(3)
Life within Horizons	128	(3)
The Education Factor	131	(1)
Language and Culture	132	(1)
Horizons, Common Ground and Divergence	133	(2)
National Strengths, Insights and Blind Spots	135	(4)
Team-Building Exercises	139	(2)
Motivating People and Building Trust	141	(12)
Twenty-First Century Aspirations	142	(1)
Product versus Relationship	143	(1)
Building Trust	144	(1)
High-Trust and Low-Trust Societies	145	(3)
Trust in Virtual Teams	148	(5)
Meetings of the Minds	153	(423)
Beginnings	153	(1)
Structuring a Meeting	154	(2)
Meeting Behavior and Comportment	156	(1)
Body Language	157	(4)
Negotiating	161	(9)
Decision Making	170	(2)
Contracts	172	(2)
Solutions	174	(5)
PART THREE Getting to Know Each Other
English-Speaking Countries
United States of America	179	(7)
Canada	186	(8)
Britain	194	(7)
Ireland	201	(4)
Australia, New Zealand, and South Africa	205	(18)
Australia	205	(6)
New Zealand	211	(4)
South Africa	215	(8)
Western European Countries
Germany	223	(10)
Austria	233	(5)
Switzerland	238	(5)
The Netherlands	243	(8)
Belgium	251	(5)
France	256	(6)
Italy	262	(7)
Spain	269	(5)
Portugal	274	(5)
Greece	279	(3)
Central and Eastern European Countries
Poland	282	(6)
Hungary	288	(5)
The Czech Republic	293	(4)
Slovakia	297	(5)
Slovenia	302	(5)
Croatia	307	(5)
Serbia and Montenegro	312	(6)
Bulgaria	318	(6)
Romania	324	(6)
Nordic Countries
Finland	330	(7)
Sweden	337	(7)
Norway	344	(6)
Denmark	350	(6)
The Baltic States and Central Asian Countries
The Baltic States	356	(16)
Estonia	357	(5)
Latvia	362	(5)
Lithuania	367	(5)
Russia	372	(8)
Central Asia	380	(9)
Kazakhstan	381	(4)
Uzbekistan	385	(3)
Kyrgyzstan	388	(1)
Turkmenistan	388	(1)
Tajikistan	389	(1)
Azerbaijan	389	(1)
Middle Eastern Countries
Turkey	389	(6)
Iran	395	(5)
The Arab Countries	400	(23)
Algeria	407	(1)
Bahrain	407	(1)
Egypt	408	(2)
Jordan	410	(1)
Kuwait	410	(2)
Lebanon	412	(1)
Libya	412	(1)
Mauritania	413	(1)
Morocco	414	(1)
Oman	415	(1)
Qatar	416	(1)
Saudi Arabia	416	(2)
Sudan	418	(1)
Syria	419	(1)
Tunisia	420	(1)
United Arab Emirates	420	(2)
The West Bank and Gaza	422	(1)
Yemen	422	(1)
Iraq	423	(4)
Israel	427	(7)
Asian (South, Southeast, East) Countries
India	434	(6)
Pakistan	440	(5)
Bangladesh	445	(6)
Southeast Asia	451	(3)
Indonesia	454	(6)
Malaysia	460	(4)
Singapore	464	(5)
Thailand	469	(6)
The Philippines	475	(5)
Vietnam	480	(1)
China and Hong Kong	480	(22)
China	485	(12)
Hong Kong	497	(5)
Korea	502	(7)
Japan	509	(11)
Latin American Countries
Latin America	520	(4)
Argentina	524	(7)
Mexico	531	(9)
Brazil	540	(6)
Chile	546	(5)
Venezuela	551	(5)
Colombia	556	(7)
Sub-Saharan African Countries
Sub-Saharan Africa	563	(13)
Epilogue	576	(9)
Bibliography	585	(4)
Glossary	589	(6)
Index	595