Win at Work! The Everybody Wins Approach to Conflict Resolution

by Katz, Diane

• ISBN13: 9780470599174
• ISBN10: 0470599170
• Edition: 1st
• Format: Hardcover
• Copyright: 2010-06-15
• Publisher: Wiley

Summary

Proven techniques for resolving workplace conflictsAfter years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circler, a step-by-step process that helps everyone in business resolve conflict in a non-confrontational, creative, collaborative way.Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks. Win at Work! also helps those of us who are uncomfortable with conflict, giving them tools for solving problems in a nonconfrontational manner. This essential guide Offers a proven step-by-step process for conflict resolution Deals with complex business questions about independence, moral values, face-saving, goal-setting, and leadership Provides easy language for talking through problems and reaching a relatively painless outcomePutting aside simple band-aid solutions, Win at Work! is your proven resource for the kind of long-term team-building that ultimately makes the difference in business and organizational success.

Author Biography

Diane L. Katz, PHD, has a master's degree in organizational psychology from Columbia University and a PhD in conflict resolution from Union Institute. Diane's consulting company, The Working Circle, provides organizational development, human resources, team building, training, coaching, and Diane's own unique eight-step process. Clients of The Working Circle represent service companies, such as manufacturing, construction, technology, health care, government, and nonprofits.

Table of Contents

Introduction: Conflict at Work	p. ix
What is the Working Circle?
The Power of the Circle in Conflict Resolution	p. 3
The Working Circle's Eight Key Questions	p. 31
Understanding Conflict Resolution
What's Your Conflict Resolution Style?	p. 51
From the Working Circle to the Winner's Circle
Challenge 1: Ask Your Manager for the Raise You Deserve or "Be Happy You Have a Job"?	p. 65
Challenge 2: Deal with Your Partner or Allow Him/Her to Continue Causing Chaos?	p. 81
Challenge 3: Speak Up about What's Happening or Remain Silent?	p. 97
Challenge 4: Mediate or Take a Side?	p. 111
Challenge 5: Deal with a Client's Anger or Allow Him/Her to Continue Shouting?	p. 135
Challenge 6: Get Your Boss Off Your Back or Continue to Be Micromanaged?	p. 151
Challenge 7: Stand Up to the Bully or Don't Make Waves?	p. 169
Challenge 8: Manage That Troublemaker or Let Him/Her Continue to Stir Up Trouble?	p. 187
Teaching Others Without Being a Teacher: Introducing The Working Circle at Work	p. 205
Epilogue: "Working the Circle" as You Advance Your Career	p. 217
Sources	p. 221
Acknowledgments	p. 227
Index	p. 229
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