Introduction Conflict at Work | |
What Is The Working Circle? | |
The Power of the Circle in Conflict Resolution | |
The Working Circle's Eight Key Questions | |
Understanding Conflict Resolution | |
What's Your Conflict Resolution Style? | |
From The Working Circle To The Winner's Circle | |
Challenge 1:Ask YourManager for the Raise You Deserve or "Be Happy You Have a Job"? | |
Challenge 2: Deal with Your Partner or Allow Him/Her to Continue Causing Chaos? | |
Challenge 3: Speak Up about What's Happening or Remain Silent? | |
Challenge 4: Mediate or Take a Side? | |
Challenge 5: Deal with a Client's Anger or Allow Him/Her to Continue Shouting? | |
Challenge 6: Get Your Boss Off Your Back or Continue to Be Micromanaged? | |
Challenge 7: Stand Up to the Bully or Don't Make Waves? | |
Challenge 8: Manage That Troublemaker or Let Him/Her Continue to Stir Up Trouble? | |
Teaching Others Without Being a Teacher: Introducing The Working Circle at Work | |
Epilogue "Working the Circle" as You Advance Your Career | |
Sources | |
Acknowledgments | |
Index | |
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