Working in Health Care

by Drafke, Michael W.

• ISBN13: 9780803628083
• ISBN10: 0803628080
• Format: Paperback
• Copyright: 1994-09-01
• Publisher: F A Davis Co

Summary

This conversational-style guide helps students fully prepare for careers in healthcare. Written by a health and business educator, the book covers the economics of health care, interpersonal communication at work, decision making, stress, motivation and job satisfaction. The final chapter offers advice for job hunters, including resume and cover letter writing and networking.

Table of Contents

Why People Work	p. 1
What Is Work?	p. 1
Why People Work	p. 3
Theories of Work	p. 7
Summary	p. 7
References	p. 10
The Work Environment	p. 11
The Physical Work Environment	p. 11
The Mental Work Environment	p. 16
Summary	p. 23
References	p. 23
Communication: Verbal and Nonverbal	p. 24
Nonverbal Communication	p. 25
Verbal Communication	p. 28
Gender Differences	p. 35
General Employee Communications	p. 38
Conflict Management	p. 40
Summary	p. 41
References	p. 41
Economics and Health Care	p. 42
The Four General Economic Models	p. 43
Health Care Economics	p. 47
Employee Economics	p. 55
Summary	p. 59
References	p. 59
Appendix	p. 60
Management: Why It Is Needed; Learning to Live With It	p. 63
Management's Role	p. 64
Management Principles	p. 65
Classical Management	p. 69
Behavioral Management	p. 70
The Management Continuum	p. 72
Management for Health Care	p. 72
The Formal Organization	p. 72
The Informal Organization	p. 73
The Middle Manager's Dilemma	p. 77
The Manager's Role	p. 77
Self-Management	p. 78
Summary	p. 82
References	p. 82
The Informal Organization	p. 84
What Is the Informal Organization?	p. 85
Why People Join Informal Organization Groups	p. 85
Joining Informal Organization Groups	p. 88
Summary	p. 93
References	p. 93
Performance Evaluations	p. 95
Common Criteria	p. 95
Preparing for an Evaluation	p. 96
Evaluator Bias	p. 97
Possible Responses	p. 104
Summary	p. 106
References	p. 106
Management Decisions: Understanding and Coping With Them	p. 108
The Decision-making Process	p. 108
Coping with Decisions	p. 110
Classifying Decisions	p. 113
Summary	p. 116
References	p. 116
Understanding Motivation	p. 118
Motivational Theorists	p. 119
A Manager's View	p. 134
A Manager's View	p. 136
Summary	p. 136
References	p. 139
Change	p. 140
How Resistance to Change Is Shown	p. 141
Causes of Resistance to Change	p. 142
How Change Is Accomplished	p. 146
Coping with Change	p. 153
Summary	p. 156
References	p. 157
Job Satisfaction	p. 158
Intrinsic Factors of Job Satisfaction	p. 159
Extrinsic Factors of Job Satisfaction	p. 160
Personal Factors of Job Satisfaction	p. 164
Management's View	p. 170
Summary	p. 170
References	p. 170
Introduction to Stress	p. 172
Understanding Stress	p. 172
Causes of Stress	p. 174
Work-Related Stress Reactions	p. 177
Stress Management	p. 178
Summary	p. 183
References	p. 183
Becoming Employed	p. 185
Preparing a Resume and Cover Letter	p. 185
Methods of Job Searching	p. 194
Successful Interviewing	p. 199
Summary	p. 204
References	p. 204
Index	p. 207
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