did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9780787294557

Working Towards Productive Conflict Response

by ;
  • ISBN13:

    9780787294557

  • ISBN10:

    0787294551

  • Format: Paperback
  • Copyright: 2002-08-01
  • Publisher: Kendall Hunt Pub Co
  • Purchase Benefits
  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
  • Write a Review Icon Write a Review
List Price: $39.95
We're Sorry.
No Options Available at This Time.

Table of Contents

Foreword iv
Preface v
Introduction vi
Conflict and the Power of Productive Conflict
1(8)
The Dynamic of Conflict
9(8)
The Decision to Address Conflict
17(8)
Trust as the Foundation of Resolution
25(8)
Conflict Styles
33(10)
Productivity through Conversational Conflict
43(8)
Productivity through Active and Empathic Listening
51(10)
Productivity through the Negotiating Response
61(8)
Working with Problem People
69(8)
Types of Problem Employees
77(10)
Strategies for the Productive Conflict Encounter
87

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program