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Workplace Communications : The Basics,9780321107596

Workplace Communications : The Basics

by
Edition:
2nd
ISBN13:

9780321107596

ISBN10:
0321107594
Format:
Paperback
Pub. Date:
1/1/2003
Publisher(s):
Longman
List Price: $54.67
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Table of Contents

Preface xiii
Introduction 1(2)
The Keys to Successful Communication: Purpose, Audience, and Tone
3(28)
Purpose
4(1)
Audience
5(2)
Tone
7(11)
Exercises
18(13)
Correspondence: Memos and Letters
31(32)
Memos
32(7)
Format
32(2)
E-mail
34(4)
Checklist: Evaluating a Memo
38(1)
Exercises
39(4)
Letters
43(16)
Formats
43(15)
Checklist: Evaluating a Letter
58(1)
Exercises
59(4)
Effective Visuals: Tables, Graphs, Charts, and Illustrations
63(20)
Principles of Effective Visuals
64(2)
Tables
66(1)
Graphs
67(3)
Line Graphs
68(1)
Bar Graphs
69(1)
Charts
70(3)
Flowcharts
70(1)
Organizational Charts
70(1)
Circle Charts
71(2)
Illustrations
73(7)
Photographs
73(1)
Drawings
74(5)
Diagrams
79(2)
Checklist: Evaluating a Visual
81
Exercises
80(3)
Short Reports: Page Design, Formats, and Types
83(46)
Page Design
84(7)
Report Formats: Memo, Letter, and Booklet
91(14)
Types of Reports
105(15)
Incident Report
105(4)
Progress Report
109(5)
Recommendation Report
114(1)
Travel Report
115(5)
Checklist: Evaluating a Memo Report
120(1)
Checklist: Evaluating a Letter Report
121(2)
Checklist: Evaluating a Booklet Report
123
Exercises
120(9)
Summaries
129(14)
Types of Summaries: Descriptive, Informative, and Evaluative
130(9)
Summarizing Print Sources
133(1)
Summarizing Nonprint Sources
133(6)
Checklist: Evaluating a Summary
139(1)
Exercises
139(4)
Mechanism and Process/Procedure Descriptions
143(22)
Mechanism Description
144(10)
Checklist: Evaluating a Mechanism Description
147(7)
Exercises
154(2)
Process/Procedure Description
156(7)
Checklist: Evaluating a Process/Procedure Description
158(5)
Exercises
163(2)
Instructions
165(18)
Instructions
166(14)
Checklist: Evaluating Instructions
171(9)
Exercises
180(3)
Job Application Process: Letter, Resume, Interview, and Follow-Up
183(34)
Application Letter
184(5)
Resume
189(13)
Traditional Resume
195(4)
Scannable Resume
199(3)
Interview
202(3)
Follow-up
205(3)
Checklist: Evaluating an Application Letter, Resume, and Follow Up
207(1)
Exercises
208(9)
Oral Presentations: Preparation and Delivery
217(18)
Preparation
218(5)
Preliminaries
218(4)
Rehearsal
222(1)
Delivery
223(9)
Introductions and Conclusions
223(2)
Vocal Factors
225(1)
Physical Factors
226(1)
Eye Contact
226(1)
Audiovisuals
227(3)
Enthusiasm
230(1)
Checklist: Evaluating a Public Speaker
231(1)
Exercises
232(3)
Long Reports: Format, Collaboration, and Documentation
235(34)
Format
236(8)
Transmittal Document
236(1)
Title Page
236(2)
Abstract
238(1)
Table of Contents
238(1)
List of Illustrations
238(1)
Glossary
238(6)
Text
244(1)
Visuals
244(1)
Pagination
244(1)
Collaboration
244(3)
Documentation
247(20)
Bibliography
247(4)
Parenthetical Citations
251(3)
Checklist: Evaluating a Long Report
254(13)
Exercises
267(2)
Appendix A: Ten Strategies to Improve Your Style 269(20)
Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar 289(22)
Index 311


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