The traditional hotel industry | p. 3 |
The modern hotel industry | p. 33 |
The structure of the hotel industry | p. 75 |
Global reservations technologies | p. 129 |
Individual and group reservations | p. 169 |
Forecasting availability and overbooking | p. 211 |
Managing guest service | p. 247 |
The guest arrival, registration, and rooming | p. 291 |
Role of the room rate | p. 337 |
Billing the guest folio | p. 385 |
Cash transactions | p. 425 |
Credit and the City Ledger | p. 469 |
The night audit | p. 515 |
Technology and the hotel industry | p. 551 |
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