Communicating in Professional Contexts (with CD-ROM and InfoTrac) Skills, Ethics, and Technologies

by Goodall, Jr., H. L.; Goodall, Sandra

• ISBN13: 9780534563318
• ISBN10: 0534563317
• Edition: CD
• Format: Paperback
• Copyright: 2002-01-23
• Publisher: Wadsworth Publishing

Summary

This new text and its accompanying CD-ROM, offers a distinct alternative to existing books for the business and professional communication course. Featuring coverage of the most up-to-date skill set available, the book reflects the rapid changes in professional communication due to the global economy, advances in information technology and an increasingly diverse work force. Using an engaging narrative style combined with the unique CCCD model (Choosing, Creating, Coordinating and Delivering) for building presentation competencies, and integrated Web and CD-ROM technology, the authors pay attention to skill building within a strong theoretical foundation of organizational communication. The unique CCCD model employed by the authors throughout the text consists of the following components: Choosing (a communication goal and strategy), Creating (the message), Coordinating (with other people), and Delivering (the message). The model provides students with a consistent formula in each chapter based on the same communication processes. Whether they are preparing an introduction, for an interview, for an informative presentation or for a persuasive presentation, students can use the model to prepare for, and improve upon, their performance.

Table of Contents

Contents	vii
Preface	xix
Breakthrough Skills for the Global Workplace	1	(30)
The Evolution of Communication in the Workplace	31	(29)
Preparing For Conscious Communication in the Workplace	60	(33)
Listening in the Workplace	93	(21)
The Power of Verbal and Nonverbal Communication in the Workplace	114	(32)
Information Technology and Conscious Communication	146	(20)
Exploring Interpersonal Communication	166	(26)
Interviewing and Conscious Communication	192	(21)
The Job Search and Conscious Communication	213	(30)
Communicating in Groups and Teams	243	(28)
Informative Presentations in the Workplace	271	(29)
Making the Persuasive Case at Work	300	(33)
Appendix	333	(14)
Glossary	347	(4)
References	351	(10)
Index	361