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Communicating: A Social and Career Focus (Book alone),9780205546510

Communicating: A Social and Career Focus (Book alone)

by ; ;
Edition:
10th
ISBN13:

9780205546510

ISBN10:
020554651X
Format:
Paperback
Pub. Date:
1/1/2007
Publisher(s):
Allyn & Bacon
List Price: $107.60

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Summary

A mainstay among introductory communication courses,Communicating: A Social and Career Focuspresents comprehensive coverage of basic communication theory, interpersonal and group communication, and public speaking skills in a concise and student-friendly format.Communicatingcontinues to integrate culture and diversity, and places special emphasis on active learning, providing ample practice and application with "Learn by Doing" end-of-chapter exercises along with a variety of individual and grup activities, class discussions, and student self-assessments.

Table of Contents

Prefacep. xii
Foundations of Communicationp. 1
The Human Communication Processp. 2
Communication Definedp. 4
The Components of Human Communicationp. 5
Communicator Perceptionsp. 7
The Source and the Messagep. 8
The Channelp. 8
The Receiver and the Messagep. 9
Feedbackp. 9
Noisep. 10
Dealing with Noisep. 12
The Contextp. 13
Communication as a Systemp. 13
Models of Human Communicationp. 15
Linear Model of Communicationp. 15
Interactional Model of Communicationp. 17
Transactional Model of Communicationp. 18
The Models Comparedp. 19
The Media as Communicatorp. 20
Communication and Culturep. 21
Intercultural and Intracultural Communicationp. 21
Multiculturalismp. 23
Ethnocentrismp. 24
First Amendment Speechp. 27
Ethicsp. 29
Communication Ethicsp. 29
Ethical Communicatorsp. 30
Ethical Business Communicatorsp. 31
Foundations of Verbal Languagep. 34
Origins of Human Languagep. 35
Selecting Symbolsp. 36
Processing Symbolsp. 36
Learning Symbolsp. 38
The Concept of Meaningp. 40
The Functions of Languagep. 42
Language Distortionp. 44
The Languages We Usep. 45
Standard American Englishp. 46
Slangp. 47
Nonstandard English Dialectsp. 49
Using Verbal Languagep. 52
Nonverbal Communicationp. 56
Sources of Nonverbal Signsp. 58
Neurological Programsp. 58
Cultural and Intercultural Behaviorp. 60
Emotional Influences on Nonverbal Communicationp. 61
Verbal and Nonverbal Relationshipsp. 62
Substituting Relationshipp. 62
Complementing Relationshipp. 63
Conflicting Relationshipp. 63
Accenting Relationshipp. 64
Categories of Nonverbal Communicationp. 65
Kinesics: Body Communicationp. 65
Physical Characteristicsp. 72
Proxemics: Spatial Communicationp. 74
Paravocalics: Vocal Communicationp. 77
Chronemics: Time as Communicationp. 78
Olfactics: Smell as Communicationp. 79
Aesthetics: Mood and Beauty as Communicationp. 80
Gustorics: Taste as Communicationp. 80
Using Nonverbal Communicationp. 81
Listeningp. 84
The Importance of Listeningp. 85
The Listening Processp. 86
Receptionp. 86
Attentionp. 88
Perceptionp. 90
Assignment of Meaningp. 91
Responsep. 95
Listening Influencersp. 97
Purposes of Listeningp. 98
Discriminative Listeningp. 99
Comprehension Listeningp. 99
Therapeutic Listeningp. 101
Critical Listeningp. 102
Appreciative Listeningp. 103
Listening Apprehensionp. 103
Improving Your Listeningp. 104
Intrapersonal Communicationp. 113
Intrapersonal Communicationp. 114
Self-Talkp. 115
Self-Conceptp. 117
Self-Lovep. 119
Cognitive Processingp. 119
The Selfp. 120
Understanding Yourselfp. 121
Need Drives Affecting Communicationp. 126
Survivalp. 127
Pleasure Seekingp. 127
Securityp. 127
Territorialityp. 128
Anxiety: Communication Apprehensionp. 129
Communication Anxiety Definedp. 131
The Effects of Communication Anxietyp. 132
The Causes of Communication Apprehensionp. 132
Help for Communication Apprehensionp. 133
Interpersonal Communicationp. 137
The Concepts of Interpersonal Communicationp. 138
Basic Concepts of Interpersonal Communicationp. 139
Self-Disclosurep. 142
The Self and Othersp. 142
Seeking Approvalp. 144
Gaining Compliancep. 145
Emotionsp. 146
Powerp. 147
Male/Masculine-Female/Feminine Communicationp. 149
Sex and Genderp. 149
How Men and Women Communicate Differentlyp. 151
Gender Communication in the Workplacep. 154
Sexual Harassment and Bullyingp. 154
Responding to Sexual Harassmentp. 155
Bullyingp. 157
Relationships and Their Developmentp. 157
Development of a Relationshipp. 157
Continuing a Relationshipp. 159
Positive Relationshipsp. 160
Communication in Relationshipsp. 162
Relational Conflictp. 163
Ending Relationshipsp. 163
Electronic and Computer-Mediated Interpersonal Communicationp. 164
Interpersonal Uses of the Internetp. 165
Positive Aspects of Internet Usep. 165
Negative Aspects of Internet Usep. 166
Bloggingp. 169
Ways to Be a Better Interpersonal On-line Communicatorp. 171
Cell Phonesp. 173
Interpersonal Skillsp. 178
Participating in Conversationsp. 179
Conversational Presentation Skillsp. 179
Conversational Listening Skillsp. 181
Conversational Nonverbal Skillsp. 182
Giving Directionsp. 182
Giving Detailsp. 182
Organizing Ideasp. 182
Using Understandable Termsp. 183
Requestingp. 183
Requesting Informationp. 184
Asking Questionsp. 184
Dealing with Interpersonal Conflictp. 185
Conflict Definedp. 186
Causes of Conflictp. 187
Levels of Conflictp. 188
Role of Personal Anger in Conflictp. 190
Dealing with Another Person's Anger in Conflictp. 192
Fair Fightingp. 193
Individual Approaches to Dealing with Conflictp. 194
Apologizingp. 197
Communication Approaches to Managing Conflictp. 199
Assertive Communicationp. 199
Negotiationp. 203
The Principles of Negotiationp. 204
Negotiating Stylesp. 205
Arbitrationp. 206
Litigationp. 207
Mediationp. 207
Handling Criticismp. 209
The Interviewp. 214
Interviewing Rolesp. 215
Role of the Interviewerp. 215
Role of the Intervieweep. 215
Interview Formatp. 216
Opening of the Interviewp. 216
Body of the Interviewp. 216
Sequence of Interview Questionsp. 218
Answering Interview Questionsp. 219
Closing the Interviewp. 220
Types of Interviewsp. 220
Employment Interviewp. 220
Information-Gathering Interviewp. 229
Problem-Solving Interviewp. 231
Oral History Interviewp. 231
Counseling Interviewp. 233
Persuasive Interviewp. 234
Appraisal Interviewp. 236
Reprimanding Interviewp. 238
Interrogation Interviewp. 239
Media Interviewp. 241
The Concepts of Groupsp. 245
Groups Definedp. 246
Group Versus Individual Actionsp. 146
Advantages of Groupsp. 246
Disadvantages of Groupsp. 247
Types of Groupsp. 249
Work Teamsp. 249
Study Groupsp. 249
Support Groupsp. 249
Committeesp. 250
Focus Groupsp. 252
The Family as a Groupp. 252
Public Meetingsp. 253
Town Meetingsp. 254
Group Operationsp. 254
Group Normingp. 254
Group Stormingp. 255
Group Conformingp. 257
Group Performingp. 257
Group Adjourningp. 258
Making Group Decisionsp. 258
Formulating an Agendap. 258
Votingp. 260
Decision-Making Techniquesp. 261
Group Settingp. 264
Seating Choicep. 264
Table Configurationp. 266
Effect of the Physical Environmentp. 266
Mediated Meetingsp. 267
Types of Mediated Meetingsp. 267
Positive and Negative Aspects of Mediated Meetingsp. 268
How to Make Mediated Meetings Workp. 270
Participating in Groupsp. 273
Cultural Differences in Groupsp. 274
Cultures and Groupsp. 274
Contrasts in Cultural Group Decision Makingp. 275
Cultural Contrast of the Role of Information for Groupsp. 277
Male and Female Roles in Groupsp. 278
The Group Participantp. 278
Responsibilities of Group Membersp. 279
Communicating as a Group Memberp. 281
Roles of Group Membersp. 283
Communication Networksp. 284
Dealing with Difficult Group Membersp. 286
The Group Leader and Group Leadershipp. 288
Types of Leadersp. 290
Patterns of Leader/Leadership Emergencep. 290
Why People Desire to Be Leadersp. 291
Leader/Leadership: Communicative Perspectivep. 291
Effective Leader Questioningp. 292
Responsibilities of Leadersp. 293
Communicating in Publicp. 297
Public Speaking: Planning and Presenting the Messagep. 298
The Listenable Speechp. 299
Preparing a Speech: An Overviewp. 300
Parameters of Public Speakingp. 300
The Ethics of Public Speakingp. 300
Plagiarismp. 301
Fabricationp. 302
Prior to the Speech Analysisp. 302
Demographicsp. 302
Psychographicsp. 304
Rhetorographicsp. 304
Applying the Prior Analysisp. 305
Process of the Speech Analysisp. 309
Postspeech Analysisp. 310
Presenting the Messagep. 310
Modes of Presentationp. 311
Impromptu or Ad Lib Modep. 311
Extemporaneous Modep. 312
Manuscript Modep. 318
Memorized Modep. 320
Oral and Physical Presentationp. 321
Vocal Deliveryp. 321
Vocal Varietyp. 321
Pronunciationp. 321
Physical Elementsp. 322
Using PowerPointp. 324
Public Speaking Anxietyp. 326
Conquering Public Speaking Anxietyp. 326
Rehearsing the Speechp. 329
Dealing with Difficulties During a Speechp. 330
Public Speaking: Developing the Speechp. 333
Sources of Informationp. 334
Booksp. 336
Magazinesp. 336
Newspapersp. 336
Journalsp. 337
Indexesp. 337
Government Pamphletsp. 337
Special-Interest Group Publicationsp. 337
Nonprint Mediap. 337
Interviewsp. 337
Computer Searchesp. 337
Computer-Based Retrieval Systemsp. 338
Conducting a Computer Searchp. 338
Use of the Internetp. 338
Selecting Sourcesp. 340
Analyzing Sourcesp. 342
Recording Your Researchp. 343
Supporting Materialp. 345
Storiesp. 345
Specific Instancesp. 346
Expositionp. 346
Statisticsp. 347
Analogiesp. 348
Testimonyp. 348
Vehicles for Presenting Supporting Materialp. 349
Internal Summariesp. 349
Forecastingp. 349
Signpostingp. 349
Supplementary Aidsp. 349
Computerized Graphicsp. 352
Public Speaking: Structuring the Messagep. 358
The Basic Elements of a Speechp. 359
The Introductionp. 359
Attention Materialp. 359
Orienting Materialp. 363
The Central Ideap. 365
The Bodyp. 365
Role of Culture on Speech Structurep. 365
Methods of Issue Arrangementp. 367
The Conclusionp. 372
Summaryp. 372
Clincherp. 373
Transition into the Question-and-Answer Sessionp. 373
Methods for Formatting a Speechp. 374
Partitioning Methodp. 374
Unfolding Methodp. 376
Case Methodp. 378
Informative Public Speakingp. 382
Role of Informative Speakingp. 383
Concept of Informative Speakingp. 384
Characteristics of Informative Speakingp. 385
Classifications of Informative Speakingp. 385
Speeches About Objectsp. 385
Speeches About Processesp. 387
Speeches About Eventsp. 387
Speeches About Conceptsp. 387
Informative Briefingsp. 387
Team Briefingsp. 388
One-On-One Briefingsp. 388
Technical Reportsp. 388
Professional Papersp. 389
Lecturesp. 390
Question-and-Answer Sessionsp. 392
Speeches of Introductionp. 394
Developing the Informative Speechp. 395
The Informative Process in Actionp. 397
Persuasive Public Speakingp. 401
Persuasive Speakingp. 402
Process of Persuasionp. 402
Persuasive Strategiesp. 404
Role of Influence in Persuasionp. 405
Components of Persuasive Messagep. 406
Speaker Credibilityp. 407
Logical Argumentsp. 409
Organizing the Persuasive Speechp. 413
Psychological Appealsp. 416
The Structure of the Persuasive Messagep. 420
The Persuasive Process in Actionp. 421
The Resumep. 426
Finding a Jobp. 426
20 Seconds Is All You Get!p. 426
The Importance of Premium Paperp. 427
Accomplishment Statements: Selling the Sizzle!p. 427
The Dos and Don'ts of Resume Preparationp. 427
Action Verbs Make a Differencep. 428
Electronic Screening of Resumesp. 428
Skills-Based Functional Resume Formatp. 429
Chronological Resume: Action Verbs Make a Differencep. 430
Notesp. 431
Glossaryp. 447
Photo Creditsp. 459
Indexp. 460
Basic Rules for APA Stylep. 464
Table of Contents provided by Ingram. All Rights Reserved.


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