9780073034331

Communicating at Work : Principles and Practices for Business and the Professions

by ;
  • ISBN13:

    9780073034331

  • ISBN10:

    0073034339

  • Edition: 6th
  • Format: Paperback
  • Copyright: 8/1/1998
  • Publisher: McGraw Hill College Div
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Table of Contents

PART I: BASICS OF BUSINESS AND PROFESSIONAL COMMUNICATION

Chapter 1: Communicating at Work

Chapter 2: Communication, Culture, and Work

PART II: PERSONAL SKILLS

Chapter 3: Verbal and Nonverbal Messages

Chapter 4: Listening

Chapter 5: Interpersonal Skills

Chapter 6: Principles of Interviewing

Chapter 7: Types of Interviews

PART III: Working in Groups

Chapter 8: Working in Teams

Chapter 9: Effective Meetings

PART IV: MAKING EFFECTIVE PRESENTATIONS

Chapter 10: Developing the Presentation

Chapter 11: Organizing Your Ideas

Chapter 12: Verbal and Visual Support in Presentations

Chapter 13: Delivering the Presentation

Chapter 14: Informative, Group, and Special-Occasion Speaking

Chapter 15: Persuasive Presentations

Index

Glossary

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