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Communication Mosaics With Infotrac: An Introduction to the Field of Communication With Infotrac,9780534606428
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Communication Mosaics With Infotrac: An Introduction to the Field of Communication With Infotrac

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Edition:
3rd
ISBN13:

9780534606428

ISBN10:
0534606423
Media:
Paperback
Pub. Date:
4/3/2003
Publisher(s):
Wadsworth Publishing
List Price: $71.00

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Summary

Julia Wood, a leading scholar in the field of communication, brings us a new edition of the extremely popular COMMUNICATION MOSAICS: AN INTRODUCTION TO THE FIELD OF COMMUNICATION. The new edition continues with the holistic approach to the field of communication by first explaining the basic processes central to all communication contexts (e.g. listening, perceiving, using verbal and nonverbal communication, establishing climate), and then applying these processes to various contexts (interpersonal, small group, public, organizational, intercultural, and mass communication) Through reviewer and student-praised "Student Voices" features, seamless and thoughtful integration of diversity, skill-building pedagogy and real life examples, students are exposed to the vast world of communication and the tools needed to become effective communicators. This book will provide readers with a clear understanding of the fundamental skills and processes that are a part of the broad array of communica

Table of Contents

Preface xvii
Introduction to Communication Mosaics 2(2)
Introduction to the Author
4(2)
Introduction to Communication Mosaics
6(2)
Coverage
7(1)
Students
7(1)
Theory and Practice
8(1)
Features
8(3)
Technology Emphasis
8(1)
Integrated Attention to Cultural Diversity
9(1)
Student Commentaries
10(1)
For Your Information
10(1)
Sharpen Your Skill
10(1)
Case Studies
11(1)
Aids to Learning
11(1)
Learning About Multiculturalism
11(1)
U.S. Demographics in the Twenty-First Century
12(2)
For Further Reflection and Discussion
12(2)
PART I
The Field of Communication
14(36)
Importance of Communication
16(1)
Sharpen Your Skill: Your Communication Activities
17(1)
Personal Life
17(1)
Personal Relationships
18(1)
f.y.i Ghadya Ka Bacha
18(1)
f.y.i Communication and Marriage
19(2)
Professional Life
19(1)
Civic Life
20(1)
History of the Communication Field
21(1)
Classical Roots: Rhetoric and Democratic Life
21(1)
f.y.i Wisdom from Ancient Teachers
22(4)
Liberal Education
22(2)
Broadening the Field
24(1)
Communication, Power, and Empowerment
25(1)
Conducting Research in Communication
26(2)
Quantitative Research
26(1)
Qualitative Research
27(1)
Critical Research
28(1)
Defining Communication
28(5)
Features of Communication
28(2)
Models of Communication
30(3)
Breadth of the Communication Field
33(1)
Intrapersonal Communication
33(1)
Sharpen Your Skill: Analyzing Your Self-Talk
34(6)
Interpersonal Communication
34(1)
Performance Studies
35(1)
Group and Team Communication
35(1)
Public Communication
36(1)
Organizational Communication
37(1)
Mass Communication
38(1)
Technologies of Communication
38(1)
Intercultural Communication
39(1)
Sharpen Your Skill: Your Mediated World
40(1)
f.y.i Learning About Intercultural Communication
41(1)
Ethics and Communication
41(1)
Blurring the Lines
41(1)
Unifying Themes and Processes in the Communication Field
42(2)
Unifying Themes
42(1)
Basic Processes of Communication
43(1)
Careers in Communication
44(2)
Research
44(1)
Education
44(1)
Mass Communication
45(1)
Training and Consulting
46(1)
Human Relations and Management
46(1)
f.y.i Careers in Communication
46(1)
Sharpen Your Skill: Speech of Self-Introduction
47(1)
Summary
47(1)
Communication Mosaics Online
47(3)
Key Terms
48(1)
For Further Reflection and Discussion
48(1)
Experience Communication Case Study: Speech of Self Introduction
48(2)
Perceiving and Understanding
50(22)
The Perception Process
51(4)
Selection
52(1)
Organization
53(2)
f.y.i The Census Bureau's Dilemma
55(1)
Sharpen Your Skill: Sizing Up Others
56(1)
Interpretation
56(1)
f.y.i It's Never Our Fault!
57(1)
Influences on Perception
58(3)
Physiological Factors
58(1)
Expectations
59(1)
Cognitive Abilities
60(1)
Sharpen Your Skill: Visualizing Positive Communication
61(3)
Social Roles
63(1)
Cultural Factors
64(1)
Sharpen Your Skill: Noticing Individualism
64(1)
Guidelines for Improving Skill in Perceiving
65(1)
Avoid Mind Reading
65(1)
Check Perceptions with Others
65(1)
Distinguish Facts from Inferences
66(1)
Sharpen Your Skill: Perception Checking
66(1)
Sharpen Your Skill: Distinguishing Facts from Inferences
67(1)
Monitor the Self-Serving Bias
67(1)
Sharpen Your Skill: Using Tentative Language
67(5)
f.y.i Attribution Patterns and Relationship Satsifaction
68(1)
f.y.i The Truth, the Whole Truth, and Nothing But the Truth
68(1)
Summary
69(1)
Communication Mosaics Online
69(1)
Key Terms
70(1)
For Further Reflection and Discussion
70(1)
Experience Communication Case Study: College Success
70(2)
Creating Communication Climates
72(24)
Levels of Confirmation and Disconfirmation
73(3)
Recognition
74(1)
Acknowledgment
74(1)
Endorsement
75(1)
f.y.i Guidelines for Communicating with People with Disabilities
76(1)
Sharpen Your Skill: Confirmation and Disconfirmation in Online Communication
76(1)
Defensive and Supportive Climates
77(1)
Evaluation Versus Description
78(1)
Certainty Versus Provisionalism
78(1)
Sharpen Your Skill: Using Descriptive Language
78(4)
Strategy Versus Spontaneity
79(1)
Control Versus Problem Orientation
80(1)
Neutrality Versus Empathy
81(1)
Superiority Versus Equality
81(1)
Sharpen Your Skill: Assessing Communication Climates
82(1)
Conflict and Communication
82(1)
f.y.i Crisis and Opportunity
83(4)
Conflict May Be Overt or Covert
83(1)
Conflict May Be Managed Well or Poorly
83(4)
Sharpen Your Skill: Your View of Conflict
87(1)
Guidelines for Creating and Sustaining Healthy Communication Climates
88(4)
Accept and Confirm Others
88(1)
Affirm and Assert Yourself
88(2)
Respect Diversity Among People
90(1)
Time Conflict Effectively
90(1)
Show Grace When Appropriate
91(1)
Summary
92(1)
Communication Mosaics Online
93(3)
Key Terms
93(1)
For Further Reflection and Discussion
93(1)
Experience Communication Case Study: Cloudy Climate
94(2)
Engaging in Verbal Communication
96(28)
f.y.i Language Creates Reality
98(1)
Language and Meaning
98(2)
Features of Language
98(2)
f.y.i Our Multicultural Language
100(1)
Sharpen Your Skill: Communicating Clearly
101(2)
f.y.i The Languages of Race and Ethnicity
103(3)
Principles of Communication
104(2)
Sharpen Your Skill: Communication Rules
106(2)
Symbolic Abilities
108(1)
Sharpen Your Skill: Punctuating Interaction
108(2)
Language Defines Phenomena
109(1)
f.y.i The Whorf--Sapir View of Language
110(1)
Language Evaluates Phenomena
110(1)
f.y.i Reappropriating Language
111(4)
Language Organizes Experiences
112(1)
Language Allows Hypothetical Thought
113(1)
Language Allows Self-Reflection
114(1)
Sharpen Your Skill: I--Me Dialogues
115(2)
Language Defines Relationships and Interaction
116(1)
f.y.i Japanese and American Styles of Negotiation
117(1)
Guidelines for Effective Verbal Communication
117(1)
Engage in Person-Centered Communication
117(1)
Be Conscious of Levels of Abstraction
117(1)
Qualify Language
118(1)
f.y.i General Semantics
118(2)
Own Your Feelings and Thoughts
119(1)
Sharpen Your Skill: Using / Language
120(1)
Summary
121(1)
Communication Mosaics Online
121(3)
Key Terms
121(1)
For Further Reflection and Discussion
122(1)
Experience Communication Case Study: The Roommates
122(2)
Engaging in Nonverbal Communication
124(26)
Principles of Nonverbal Communication
126(5)
Nonverbal Communication Is Ambiguous
126(1)
Nonverbal Behaviors Interact with Verbal Communication
127(1)
Nonverbal Communication Can Regulate Interaction
127(1)
Nonverbal Communication Can Establish Relationship-Level Meanings
128(2)
Nonverbal Communication Reflects Cultural Values
130(1)
Types of Nonverbal Behaviors
131(1)
Kinesics
131(1)
f.y.i Freedom of (Nonverbal) Speech
132(1)
Haptics
133(1)
Sharpen Your Skill: Communicating Closeness
133(3)
Physical Appearance
134(1)
Artifacts
135(1)
f.y.i Cultural Rules of Gift Giving
136(1)
Proxemics and Personal Space
137(1)
f.y.i Environmental Racism
137(2)
Environmental Factors
138(1)
Chronemics
138(1)
f.y.i Feng Shui
139(1)
Sharpen Your Skill: Increasing Awareness of Environmental Influences
139(3)
Paralanguage
140(1)
Silence
141(1)
Sharpen Your Skill: Observing Nonverbal Communication
142(1)
Guidelines for Effective Nonverbal Communication
143(2)
Monitor Your Nonverbal Communication
143(1)
Be Tentative When Interpreting Others' Nonverbal Communication
143(2)
Summary
145(1)
Communication Mosaics Online
146(4)
Key Terms
146(1)
For Further Reflection and Discussion
146(1)
Experience Communication Case Study: Teamwork
147(3)
Listening and Responding to Others
150(26)
f.y.i Who Listens?
152(1)
The Listening Process
153(1)
Being Mindful
153(1)
Sharpen Your Skill: Developing Mindfulness
154(3)
Physically Receiving Communication
155(1)
Selecting and Organizing Communication
155(1)
Interpreting Communication
156(1)
Responding
157(1)
Remembering
157(1)
f.y.i The Power of Responsive Listening
157(1)
Obstacles to Effective Listening
158(6)
Situational Obstacles
158(1)
Internal Obstacles to Listening
159(2)
Forms of Ineffective Listening
161(3)
Sharpen Your Skill: Identify Your Ineffective Listening Habits
164(1)
Guidelines for Effective Listening
164(2)
Informational and Critical Listening
164(2)
f.y.i Missing the Boat in Communication
166(1)
Relationship Listening
167(1)
Sharpen Your Skill: Improving Recall
167(2)
Sharpen Your Skill: Practicing Paraphrasing
169(2)
Other Purposes of Listening
171(1)
Listening for Pleasure
171(1)
Listening to Discriminate
171(1)
Summary
172(1)
Communication Mosaics Online
172(4)
Key Terms
172(1)
For Further Reflection and Discussion
173(1)
Experience Communication Case Study: Family Hour
173(3)
Adapting Communication to People and Contexts
176(26)
Adaptation as a Basic Communication Process
178(1)
Communication Is Systemic
178(1)
All Parts of Communication Systems Are Interrelated
178(1)
f.y.i Sponges, Newts, and Communication
179(2)
Communication Systems Are Organized Wholes
179(1)
Communication Systems Are More Than the Sum of Their Parts
180(1)
Communication Systems Strive for but Cannot Sustain Equilibrium
180(1)
Communicating in a Culturally Diverse World
181(1)
We Learn Culture in the Process of Communicating
182(1)
f.y.i Code Talkers
182(1)
Multiple Cultures and Social Communities May Coexist in a Single Geographic Location
183(1)
f.y.i Learning Togetherness
183(2)
f.y.i Communicating Culture
185(2)
Cultures and Social Communities Develop Distinct Forms of Communication
185(2)
f.y.i Proverbs Express Cultural Values
187(3)
Communication Expresses and Sustains Cultures
189(1)
Communication Is a Source of Cultural Change
190(1)
f.y.i Hip-Hop Communication
190(1)
Guidelines for Adapting Communication
191(2)
Engage in Person-Centered Communication
192(1)
Respect What Others Present as Their Feelings and Ideas
192(1)
Resist Ethnocentric Bias
193(1)
f.y.i Respecting Others' Experiences
193(4)
Recognize That Adapting to Diversity Is a Process
195(2)
Summary
197(1)
Communication Mosaics Online
198(4)
Key Terms
198(1)
For Further Reflection and Discussion
199(1)
Experience Communication Case Study: The Job Interview
199(3)
PART II
Communication and Personal Identity
202(26)
Communication and Personal Identity
203(1)
The Self Arises in Communication with Others
203(1)
f.y.i A Positive Prophesy
204(2)
Sharpen Your Skill: Identifying Social Values in Media
206(2)
Communication with Family Members
207(1)
Sharpen Your Skill: Reflecting on Your Identity Scripts
208(5)
Communication with Peers
210(3)
Sharpen Your Skill: Reviewing Your Social Comparisons
213(4)
Communication with Society
215(2)
f.y.i A Cross-Cultural Look at Sexual Identity
217(1)
Challenges in Communicating with Ourselves
218(5)
Reflect Critically on Social Perspectives
218(1)
Seek Personal Growth as a Communicator
219(4)
f.y.i The Risks of Self-Disclosure
223(1)
Summary
224(1)
Communication Mosaics Online
225(3)
Key Terms
225(1)
For Further Reflection and Discussion
226(1)
Experience Communication Case Study: Speech of Self Introduction Using a Collage
226(2)
Communication in Personal Relationships
228(26)
Understanding Personal Relationships
229(3)
Features of Personal Relationships
229(3)
f.y.i Rules of Friendship
232(5)
The Evolutionary Course of Personal Relationships
235(2)
f.y.i Friends of the Heart and Friends of the Road
237(3)
f.y.i Styles of Loving
240(1)
Sharpen Your Skill: Private Language
241(1)
f.y.i Stages in the Escalation of Interracial Relationships
242(2)
Sharpen Your Skill: Charting Your Relationship's Evolution
244(1)
Challenges in Personal Relationships
244(2)
Dealing with Distance
244(2)
f.y.i Coping with Geographic Separation
246(4)
Managing Dual-Career Relationships
246(1)
Avoiding Violence and Abuse Between Intimates
247(2)
Negotiating Safer Sex
249(1)
Summary
250(1)
Communication Mosaics Online
251(3)
Key Terms
251(1)
For Further Reflection and Discussion
251(1)
Experience Communication Case Study: Abuse
252(2)
Communication in Groups and Teams
254(24)
Understanding Communication in Groups and Teams
256(1)
Defining Groups and Teams
257(1)
Sharpen Your Skill: Groups in Your Life
257(4)
The Rise of Groups and Teams
258(3)
Potential Limitations and Strengths of Groups
261(3)
Potential Limitations of Groups
261(2)
Potential Strengths of Groups
263(1)
Features of Small Groups
264(5)
Cohesion
264(1)
Group Size
265(1)
Power Structure
266(1)
Interaction Patterns
267(1)
Group Norms
267(2)
Challenges of Communicating in Groups and Teams
269(5)
Participating Constructively
269(2)
Providing Leadership
271(1)
Managing Conflict Constructively
272(2)
Summary
274(1)
Communication Mosaics Online
275(3)
Key Terms
275(1)
For Further Reflection and Discussion
275(1)
Experience Communication Case Study: Group Communication
276(2)
Communication in Organizations
278(22)
Key Features of Organizational Communication
280(1)
Structure
280(1)
Networks
280(1)
Links to External Environments
281(1)
f.y.i Virtually Networking
281(1)
Organizational Culture
282(4)
Vocabulary
283(1)
Stories
284(2)
Rites and Rituals
286(1)
Sharpen Your Skill: Noticing Stories and the Work They Do
286(3)
Structures
288(1)
f.y.i Organizations and Ethics--or Lack Thereof
289(2)
Challenges for Communicating in Organizations
291(2)
Adapting to Diverse Needs, Situations, and People
291(2)
f.y.i Family Leave: Not for Everyone
293(1)
Moving In and Out of Teams
293(1)
Managing Personal Relationships on the Job
294(1)
f.y.i Tomorrow's Organizations
294(1)
f.y.i Human Relations in Organizations
295(1)
Summary
296(1)
Communication Mosaics Online
296(4)
Key Terms
296(1)
For Further Reflection and Discussion
297(1)
Experience Communication Case Study: Ed Misses the Banquet
297(3)
Public Communication
300(28)
f.y.i The First Amendment
302(1)
Public Speaking as Enlarged Conversation
302(1)
Purposes of Public Speeches
302(1)
Sharpen Your Skill: Noticing Conversational Speaking Style
303(2)
Distinctive Features of Public Communication
305(1)
f.y.i Moved to Speak
305(2)
Planning and Presenting Public Speeches
307(2)
Earning Credibility
307(1)
Planning Public Speeches
308(1)
f.y.i A World Fit for Children
309(1)
Researching and Supporting Public Speeches
309(1)
Sharpen Your Skill: Developing Effective Thesis Statements
309(8)
Organizing Speeches
312(3)
Developing Effective Delivery
315(2)
Challenges in Public Speaking
317(4)
Understand and Control Speaking Anxiety
317(2)
Adapt to Audiences
319(1)
Become a Critical Listener
320(1)
f.y.i Fallacies in Reasoning
321(1)
Summary
322(1)
Communication Mosaics Online
322(6)
Key Terms
323(1)
For Further Reflection and Discussion
323(1)
Experience Communication Sample Speech: Graduated Licensing
324(4)
Mass Communication
328(22)
Understanding Mass Communication
330(1)
Media History of Human Civilization
330(1)
f.y.i The Medium is the Message/Massage
331(4)
Functions and Effects of Mass Communication
333(2)
f.y.i Constructing the News
335(4)
Sharpen Your Skill: Testing the Mean World Hypothesis
339(1)
f.y.i Media-Created Body Images
340(1)
Sharpen Your Skill: Detecting Dominant Values in Media
340(1)
f.y.i Puffery: The Best of Its Kind!
341(1)
f.y.i Media's Lessons for Children
341(1)
Challenges for Interacting with Mass Communication
342(3)
Develop Media Literacy
342(2)
Respond Actively
344(1)
f.y.i Responding Actively
345(1)
Summary
346(1)
Communication Mosaics Online
346(4)
Key Terms
347(1)
For Further Reflection and Discussion
347(1)
Experience Communication News Clip: 100 Years of Entertainment Technology
348(2)
Technologies of Communication
350(23)
Understanding Communication Technologies
352(2)
Written Communication
352(1)
Telephone Communication
353(1)
Computer-Mediated Communication
354(1)
f.y.i Cybercommunication
354(2)
f.y.i Netiquette (Email Etiquette)
356(1)
Teleconferencing
357(1)
f.y.i Cyberhate
357(2)
Interconnected Communication Technologies
358(1)
f.y.i The PC-Plus Era
359(1)
Challenges of Using Converging Communication Technologies
359(1)
Managing Information Flow and Overload
359(1)
f.y.i Information Versus Knowledge
360(3)
Preserving Focused Attention
361(1)
Cultivating a Rich Inner Life
362(1)
Ensuring Democratic Access
363(1)
f.y.i The Digital Divide
363(2)
Rethinking What Community Means
364(1)
f.y.i The PEN System and Civic Participation
365(1)
Regulating Cyberspace
365(1)
f.y.i Annoy.com
366(2)
Summary
368(1)
Communication Mosaics Online
369(4)
Key Terms
369(1)
For Further Reflection and Discussion
369(1)
Experience Communication News Clip: Privacy in the Workplace
370(3)
Closing 373(1)
Appendix: Communication in Interviews 374(16)
Glossary 390(7)
References 397(18)
Credits 415(2)
Index 417


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