Effective Human Relations Personal and Organizational Applications

by Reece, Barry; Brandt, Rhonda

• ISBN13: 9780618345878
• ISBN10: 0618345876
• Edition: 9th
• Format: Hardcover
• Copyright: 2004-07-01
• Publisher: South-Western College Pub

Summary

This comprehensive text, ideal for both two- and four-year programs, covers key human relations skills from an organizational perspective to help students who plan to become managers understand the disparate factors that influence employee behavior.Effective Human Relationsbalances proven fundamentals with new practices, preparing students for success in an unpredictable business environment. The Ninth Edition features the authors' popularTotal Personapproach, highlighting seven major themes that affect human relations throughout the text: communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution. Real-world examples and practical applications engage students' interest and facilitate learning, ensuring that they gain the basic, how-to skills necessary to manage their careers. Topics covered in the Ninth Edition now include the root causes of negative attitudes; an introduction to the Reiss Profile, an instrument used to classify people's basic desires; and how "branding" can be used to achieve greater visibility in a crowded job market. This edition features a new set ofHuman Relations in Actionboxed inserts, including "Jargon Predates Bubble Burst at WorldCom," "Wanted: Employer with Ethics," and "Avoid Creating a No-Complaint Zone." These boxes present a mix of "how-to" tips and examples from real-world organizations. The authors have completely revamped the text to cover the latest developments concerning diversity in the workplace. Reece and Brandt look at diversity as a broad concept encompassing age, income level, education, and communication styles in addition to race, ethnicity, and nationality.

Table of Contents

About the Authors	xv
Preface	xvi
PART I HUMAN RELATIONS: THE KEY TO PERSONAL GROWTH AND CAREER SUCCESS	1	(54)
Introduction to Human Relations	2	(25)
The Nature, Purpose, and Importance of Human Relations	4	(7)
The Forces Influencing Behavior at Work	11	(3)
The Development of the Human Relations Movement	14	(3)
Major Themes in Human Relations	17	(4)
Human Relations: Benefits to You	21	(6)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Challenges in the New Economy	24	(1)
In Search of Work/Life Balance	25	(2)
Improving Personal and Organizational Communications	27	(28)
Advanced Technology's Impact on Communication	28	(1)
The Communication Process	29	(2)
Communication Filters	31	(6)
How to Improve Personal Communication	37	(4)
Communications in Organizations	41	(4)
Communicating via Technology	45	(10)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Cybersurveillance: Big Brother Is Watching!	52	(1)
Reading Nonverbal Cues	53	(2)
PART II CAREER SUCCESS BEGINS WITH KNOWING YOURSELF	55	(130)
Understanding Your Communication Style	56	(29)
Communication Styles: An Introduction	58	(2)
The Communication Style Model	60	(15)
Versatility: The Third Dimension	75	(3)
A Final Word of Caution	78	(7)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Steve Ballmer Keeps the Good Times Rolling at Microsoft	82	(1)
Communication Style Training Builds Teamwork	83	(2)
Building High Self-Esteem	85	(25)
The Power of Self-Esteem	86	(7)
Self-Esteem Influences Your Behavior	93	(2)
How to Build Self-Esteem	95	(7)
Organizations Can Help	102	(8)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
``Popeye'' Lives On	106	(2)
Find Your Yoda	108	(2)
Personal Values Influence Ethical Choices	110	(25)
Character, Integrity, and Moral Development	112	(1)
How Personal Values Are Formed	113	(6)
Values Conflicts	119	(2)
Personal Values and Ethical Choices	121	(3)
Corporate Values and Ethical Choices	124	(5)
Values and Ethics in International Business	129	(6)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Character Counts as Much as Credentials	132	(1)
To Get to the Bottom of the Scandal, Go to the Top	133	(2)
Attitudes Can Shape Your Life	135	(24)
Attitudes Can Be Learned	137	(3)
How Attitudes Are Formed	140	(3)
Attitudes Valued by Employers	143	(3)
How to Change Attitudes	146	(5)
Organizations' Efforts Toward Improving Employees' Attitudes	151	(2)
A Final Word	153	(6)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Where Is My Stability?	156	(1)
Life Is Good at the Pike Place Fish Market	157	(2)
Motivating Yourself and Others	159	(26)
The Complex Nature of Motivation	161	(4)
Influential Motivational Theories	165	(6)
Contemporary Employee Motivation Strategies	171	(4)
Self-Motivation Strategies	175	(10)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Motivating Employees During Tough Times	180	(2)
Let the People Have the Power	182	(3)
PART III PERSONAL STRATEGIES FOR IMPROVING HUMAN RELATIONS	185	(94)
Improving Interpersonal Relations with Constructive Self-Disclosure	186	(24)
Self-Disclosure: An Introduction	188	(3)
The Johari Window: A Model for Self-Understanding	191	(4)
Appropriate Self-Disclosure	195	(5)
Barriers to Self-Disclosure in an Organizational Setting	200	(3)
Practice Self-Disclosure	203	(7)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
The Art of Giving Criticism	207	(1)
360-Degree Feedback Uncovers Blind Spots	208	(2)
Achieving Emotional Balance in a Chaotic World	210	(24)
Emotions-An Introduction	211	(5)
Factors That Influence Our Emotions	216	(2)
Coping with Your Anger and the Anger of Others	218	(3)
Violence in the Workplace	221	(2)
Emotional Styles	223	(2)
Strategies for Achieving Emotional Control	225	(9)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Coping with Grief	231	(2)
Helping Employees Who Behave Badly	233	(1)
Building Stronger Relationships with Positive Energy	234	(22)
How Positive Energy Contributes to Improved Interpersonal Relationships	235	(2)
Our Need for Positive Experiences	237	(2)
Positive Reinforcement-A Powerful Affirmation	239	(3)
Barriers to Positive Reinforcement	242	(5)
Rewarding Individual and Team Performance	247	(9)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Incentives: The Good, the Bad, and the Ugly	254	(1)
Improving Quality with Suggestions	255	(1)
Developing a Professional Presence	256	(23)
Professional Presence---An Introduction	257	(4)
The Image You Project	261	(18)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
The Importance of Class	275	(1)
Do You Want to Be Your Own Brand?	276	(3)
PART IV IF WE ALL WORK TOGETHER	279	(50)
Team Building: A Leadership Strategy	280	(24)
Leadership Challenges in a Changing Workplace	281	(4)
Basic Beliefs About Teamwork	285	(3)
Team-Building Skills for Leaders	288	(5)
Situational Leadership	293	(2)
Teamwork: The Employee's Role	295	(9)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Coaching to Improve Human Performance	301	(1)
Can You Become a Leader?	302	(2)
Resolving Conflict and Dealing with Difficult People	304	(25)
A New View of Conflict	305	(2)
Finding the Root Causes of Conflict	307	(5)
Learn to Negotiate Effectively	312	(4)
Conflict Resolution Process	316	(5)
The Role of Labor Unions in Conflict Resolution	321	(8)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Couples Combat	326	(1)
Personal Assertiveness Pays Off	327	(2)
PART V SPECIAL CHALLENGES IN HUMAN RELATIONS	329	(86)
Responding to Personal and Work-Related Stress	330	(28)
The Stress Factor in Your Life	332	(1)
Major Causes of Stress	333	(6)
Assessing the Stress in Your Life	339	(1)
Stress Management Strategies	340	(8)
Coping with Psychological Disorders	348	(10)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Work/Life Balance in a Chaotic World	354	(2)
Drugs on Campus	356	(2)
Valuing Work Force Diversity	358	(30)
Work Force Diversity-A Definition	359	(2)
Prejudiced Attitudes	361	(4)
The Many Forms of Discrimination	365	(8)
The Issue of Valuing Diversity	373	(2)
Managing Diversity	375	(4)
Affirmative Action: Yesterday and Today	379	(9)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Quality Education Through Enhanced Diversity	384	(2)
Xenophobia: Fear of Foreigners	386	(2)
The Changing Roles of Men and Women	388	(27)
Traditional Roles Are Changing	389	(5)
Problems Facing Women in Organizations	394	(4)
Problems Facing Men in Organizations	398	(1)
Challenges and Opportunities for Working Men and Women	399	(3)
How to Cope with Gender-Biased Behavior	402	(2)
Learn to Understand and Respect Gender Differences	404	(11)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Salomon Smith Barney Learns the Hard Way	411	(1)
Creating a Balance	412	(3)
PART VI YOU CAN PLAN FOR SUCCESS	415	(28)
A Life Plan for Effective Human Relations	416	(27)
Achieving Balance in a Chaotic World	417	(1)
Toward a New Definition of Success	418	(4)
Toward Right Livelihood	422	(10)
Developing a Healthy Lifestyle	432	(4)
Planning for Changes in Your Life	436	(2)
The Choice is Yours	438	(5)
Summary
Key Terms
Review Questions
Application Exercises
Internet Exercise
Friendships as a Source of Positive Energy	441	(2)
APPENDIX HUMAN RELATIONS ABILITIES ASSESSMENT FORM	443	(8)
The NWNL Workplace Stress Test	447	(4)
Notes	451	(18)
Credits	469	(4)
Name Index	473	(10)
Subject Index	483