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Effective Human Relations Personal and Organizational Applications: Personal and Organizational Applications,9780618345878
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Effective Human Relations Personal and Organizational Applications: Personal and Organizational Applications

by
Edition:
9th
ISBN13:

9780618345878

ISBN10:
0618345876
Format:
Paperback
Pub. Date:
7/1/2004
Publisher(s):
South-Western College Pub
List Price: $168.33

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This is the 9th edition with a publication date of 7/1/2004.
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Summary

This comprehensive text, ideal for both two- and four-year programs, covers key human relations skills from an organizational perspective to help students who plan to become managers understand the disparate factors that influence employee behavior.Effective Human Relationsbalances proven fundamentals with new practices, preparing students for success in an unpredictable business environment. The Ninth Edition features the authors' popularTotal Personapproach, highlighting seven major themes that affect human relations throughout the text: communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution. Real-world examples and practical applications engage students' interest and facilitate learning, ensuring that they gain the basic, how-to skills necessary to manage their careers. Topics covered in the Ninth Edition now include the root causes of negative attitudes; an introduction to the Reiss Profile, an instrument used to classify people's basic desires; and how "branding" can be used to achieve greater visibility in a crowded job market. This edition features a new set ofHuman Relations in Actionboxed inserts, including "Jargon Predates Bubble Burst at WorldCom," "Wanted: Employer with Ethics," and "Avoid Creating a No-Complaint Zone." These boxes present a mix of "how-to" tips and examples from real-world organizations. The authors have completely revamped the text to cover the latest developments concerning diversity in the workplace. Reece and Brandt look at diversity as a broad concept encompassing age, income level, education, and communication styles in addition to race, ethnicity, and nationality.

Table of Contents

About the Authors xv
Preface xvi
PART I HUMAN RELATIONS: THE KEY TO PERSONAL GROWTH AND CAREER SUCCESS
1(54)
Introduction to Human Relations
2(25)
The Nature, Purpose, and Importance of Human Relations
4(7)
The Forces Influencing Behavior at Work
11(3)
The Development of the Human Relations Movement
14(3)
Major Themes in Human Relations
17(4)
Human Relations: Benefits to You
21(6)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Challenges in the New Economy
24(1)
In Search of Work/Life Balance
25(2)
Improving Personal and Organizational Communications
27(28)
Advanced Technology's Impact on Communication
28(1)
The Communication Process
29(2)
Communication Filters
31(6)
How to Improve Personal Communication
37(4)
Communications in Organizations
41(4)
Communicating via Technology
45(10)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Cybersurveillance: Big Brother Is Watching!
52(1)
Reading Nonverbal Cues
53(2)
PART II CAREER SUCCESS BEGINS WITH KNOWING YOURSELF
55(130)
Understanding Your Communication Style
56(29)
Communication Styles: An Introduction
58(2)
The Communication Style Model
60(15)
Versatility: The Third Dimension
75(3)
A Final Word of Caution
78(7)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Steve Ballmer Keeps the Good Times Rolling at Microsoft
82(1)
Communication Style Training Builds Teamwork
83(2)
Building High Self-Esteem
85(25)
The Power of Self-Esteem
86(7)
Self-Esteem Influences Your Behavior
93(2)
How to Build Self-Esteem
95(7)
Organizations Can Help
102(8)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
``Popeye'' Lives On
106(2)
Find Your Yoda
108(2)
Personal Values Influence Ethical Choices
110(25)
Character, Integrity, and Moral Development
112(1)
How Personal Values Are Formed
113(6)
Values Conflicts
119(2)
Personal Values and Ethical Choices
121(3)
Corporate Values and Ethical Choices
124(5)
Values and Ethics in International Business
129(6)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Character Counts as Much as Credentials
132(1)
To Get to the Bottom of the Scandal, Go to the Top
133(2)
Attitudes Can Shape Your Life
135(24)
Attitudes Can Be Learned
137(3)
How Attitudes Are Formed
140(3)
Attitudes Valued by Employers
143(3)
How to Change Attitudes
146(5)
Organizations' Efforts Toward Improving Employees' Attitudes
151(2)
A Final Word
153(6)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Where Is My Stability?
156(1)
Life Is Good at the Pike Place Fish Market
157(2)
Motivating Yourself and Others
159(26)
The Complex Nature of Motivation
161(4)
Influential Motivational Theories
165(6)
Contemporary Employee Motivation Strategies
171(4)
Self-Motivation Strategies
175(10)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Motivating Employees During Tough Times
180(2)
Let the People Have the Power
182(3)
PART III PERSONAL STRATEGIES FOR IMPROVING HUMAN RELATIONS
185(94)
Improving Interpersonal Relations with Constructive Self-Disclosure
186(24)
Self-Disclosure: An Introduction
188(3)
The Johari Window: A Model for Self-Understanding
191(4)
Appropriate Self-Disclosure
195(5)
Barriers to Self-Disclosure in an Organizational Setting
200(3)
Practice Self-Disclosure
203(7)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
The Art of Giving Criticism
207(1)
360-Degree Feedback Uncovers Blind Spots
208(2)
Achieving Emotional Balance in a Chaotic World
210(24)
Emotions-An Introduction
211(5)
Factors That Influence Our Emotions
216(2)
Coping with Your Anger and the Anger of Others
218(3)
Violence in the Workplace
221(2)
Emotional Styles
223(2)
Strategies for Achieving Emotional Control
225(9)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Coping with Grief
231(2)
Helping Employees Who Behave Badly
233(1)
Building Stronger Relationships with Positive Energy
234(22)
How Positive Energy Contributes to Improved Interpersonal Relationships
235(2)
Our Need for Positive Experiences
237(2)
Positive Reinforcement-A Powerful Affirmation
239(3)
Barriers to Positive Reinforcement
242(5)
Rewarding Individual and Team Performance
247(9)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Incentives: The Good, the Bad, and the Ugly
254(1)
Improving Quality with Suggestions
255(1)
Developing a Professional Presence
256(23)
Professional Presence---An Introduction
257(4)
The Image You Project
261(18)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
The Importance of Class
275(1)
Do You Want to Be Your Own Brand?
276(3)
PART IV IF WE ALL WORK TOGETHER
279(50)
Team Building: A Leadership Strategy
280(24)
Leadership Challenges in a Changing Workplace
281(4)
Basic Beliefs About Teamwork
285(3)
Team-Building Skills for Leaders
288(5)
Situational Leadership
293(2)
Teamwork: The Employee's Role
295(9)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Coaching to Improve Human Performance
301(1)
Can You Become a Leader?
302(2)
Resolving Conflict and Dealing with Difficult People
304(25)
A New View of Conflict
305(2)
Finding the Root Causes of Conflict
307(5)
Learn to Negotiate Effectively
312(4)
Conflict Resolution Process
316(5)
The Role of Labor Unions in Conflict Resolution
321(8)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Couples Combat
326(1)
Personal Assertiveness Pays Off
327(2)
PART V SPECIAL CHALLENGES IN HUMAN RELATIONS
329(86)
Responding to Personal and Work-Related Stress
330(28)
The Stress Factor in Your Life
332(1)
Major Causes of Stress
333(6)
Assessing the Stress in Your Life
339(1)
Stress Management Strategies
340(8)
Coping with Psychological Disorders
348(10)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Work/Life Balance in a Chaotic World
354(2)
Drugs on Campus
356(2)
Valuing Work Force Diversity
358(30)
Work Force Diversity-A Definition
359(2)
Prejudiced Attitudes
361(4)
The Many Forms of Discrimination
365(8)
The Issue of Valuing Diversity
373(2)
Managing Diversity
375(4)
Affirmative Action: Yesterday and Today
379(9)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Quality Education Through Enhanced Diversity
384(2)
Xenophobia: Fear of Foreigners
386(2)
The Changing Roles of Men and Women
388(27)
Traditional Roles Are Changing
389(5)
Problems Facing Women in Organizations
394(4)
Problems Facing Men in Organizations
398(1)
Challenges and Opportunities for Working Men and Women
399(3)
How to Cope with Gender-Biased Behavior
402(2)
Learn to Understand and Respect Gender Differences
404(11)
Summary
Career Corner
Key Terms
Review Questions
Application Exercises
Internet Exercise
Salomon Smith Barney Learns the Hard Way
411(1)
Creating a Balance
412(3)
PART VI YOU CAN PLAN FOR SUCCESS
415(28)
A Life Plan for Effective Human Relations
416(27)
Achieving Balance in a Chaotic World
417(1)
Toward a New Definition of Success
418(4)
Toward Right Livelihood
422(10)
Developing a Healthy Lifestyle
432(4)
Planning for Changes in Your Life
436(2)
The Choice is Yours
438(5)
Summary
Key Terms
Review Questions
Application Exercises
Internet Exercise
Friendships as a Source of Positive Energy
441(2)
APPENDIX HUMAN RELATIONS ABILITIES ASSESSMENT FORM
443(8)
The NWNL Workplace Stress Test
447(4)
Notes 451(18)
Credits 469(4)
Name Index 473(10)
Subject Index 483


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