Framework for Human Resource Management

by Dessler, Gary

• ISBN13: 9780131440920
• ISBN10: 0131440926
• Edition: 3rd
• Format: Paperback
• Copyright: 2004-01-01
• Publisher: Pearson College Div

Summary

What's Inside . . . A Framework for Human Resource Management, Third Edition, provides students and practicing managers with a brief and lucid 10-chapter review of the central HR management concepts and techniques in a highly readable and understandable form. New "strategy openers" illustrate how each chapter's material relates to a company's strategic plan, and a new "HR framework" in each chapter summarizes the role of that chapter's material in the human resource management process. New and additional end-of-chapter cases provide additional opportunities for classroom analysis and discussions of HR management concepts and techniques. A new global HR management appendix provides an intense review of managing HR in a global enterprise.

Table of Contents

Preface	xi
CHAPTER 1 Managing Human Resources Today	1	(25)
What Is Human Resource Management?	2	(3)
The Changing Environment and Duties of HR Management	5	(4)
HR's Strategic Challenges	9	(6)
HR and Technology	15	(1)
The Plan of This Book	15	(11)
Case Incident: Jack Nelson's Problem	20	(1)
Continuing Case: LearnInMotion.com: Introduction	20	(6)
CHAPTER 2 Managing Equal Opportunity and Diversity	26	(39)
Selected Equal Employment Opportunity Laws	27	(14)
Defenses Against Discrimination Allegations	41	(3)
Illustrative Discriminatory Employment Practices	44	(2)
The EEOC Enforcement Process	46	(4)
Diversity Management and Affirmative Action Programs	50	(15)
Case Incident: A Case of Racial Discrimination?	56	(1)
Continuing Case: LearnInMotion.com: A Question of Racial Discrimination	57	(1)
Experiential Exercise: Too Informal?	58	(7)
SECTION 1 RECRUITMENT AND SELECTION
CHAPTER 3 Personnel Planning and Recruitment	65	(51)
What Is Job Analysis?	66	(7)
The Recruitment and Selection Process	73	(1)
Workforce Planning and Forecasting	74	(4)
Recruiting Job Candidates	78	(16)
Developing and Using Application Forms	94	(22)
Case Incident: A Tight Labor Market for Cleaners	99	(1)
Continuing Case: LearnInMotion.com: Who Do We Have to Hire?	100	(1)
Experiential Exercise	101	(5)
Appendix: Enrichment Topics in Job Analysis	106	(10)
CHAPTER 4 Testing and Selecting Employees	116	(41)
The Basics of Testing and Selecting Employees	117	(4)
Using Tests at Work	121	(6)
Interviewing Prospective Employees	127	(12)
Using Other Selection Techniques	139	(18)
Case Incident: The Tough Screener	149	(1)
Continuing Case: LearnInMotion.com: Do You Have Sales Potential?	149	(2)
Experiential Exercise	151	(6)
SECTION 2 TRAINING, DEVELOPMENT, AND COMPENSATION
CHAPTER 5 Training and Developing Employees	157	(34)
Orienting Employees	158	(1)
The Training Process	159	(4)
Training Techniques	163	(7)
Managerial Development and Training	170	(9)
Evaluating the Training and Development Effort	179	(12)
Case Incident: Reinventing the Wheel at Apex Door Company	182	(1)
Continuing Case: LearnInMotion.com: The New Training Program	182	(2)
Experiential Exercise	184	(7)
CHAPTER 6 Performance Management and Appraisal	191	(31)
Basic Concepts in Performance Management	192	(4)
An Introduction to Appraising Performance	196	(2)
Basic Appraisal Methods	198	(7)
The Appraisal Feedback Interview	205	(1)
Toward More Effective Appraisals	206	(3)
Performance and Career Management	209	(13)
Case Incident: Back with a Vengeance	217	(1)
Continuing Case: LearnInMotion.com: The Performance Appraisal	217	(1)
Experiential Exercise	218	(4)
CHAPTER 7 Compensating Employees	222	(37)
What Determines How Much You Pay?	223	(3)
How Employers Establish Pay Rates	226	(5)
Current Trends in Compensation	231	(3)
Incentive Plans	234	(5)
Employee Benefits	239	(20)
Case Incident: Salary Inequities at Acme Manufacturing	250	(1)
Continuing Case: LearnInMotion.com: The Incentive Plan	251	(1)
Experiential Exercise	252	(7)
SECTION 3 MANAGING EMPLOYEE RELATIONS
CHAPTER 8 Managing Labor Relations and Collective Bargaining	259	(34)
The Labor Movement	260	(2)
Unions and the Law	262	(4)
The Union Drive and Election	266	(8)
The Collective Bargaining Process	274	(8)
What's Next for Unions?	282	(11)
Case Incident: Disciplinary Action	287	(1)
Continuing Case: LearnInMotion.com: Keeping a Watchful Eye Out for the Union	288	(1)
Experiential Exercise	288	(5)
CHAPTER 9 Ethics and Fair Treatment in Human Resource Management	293	(34)
Ethics and Fair Treatment at Work	294	(4)
What Shapes Ethical Behavior at Work?	298	(6)
Ethics, Fair Treatment, and the Role of HR Management	304	(4)
Employee Discipline and Privacy	308	(3)
Managing Dismissals	311	(16)
Case Incident: Allstate's Disappearing Agents	320	(1)
Continuing Case: LearnInMotion.com: Are Our Ethics Out of Control?	321	(1)
Experiential Exercise	321	(6)
CHAPTER 10 Protecting Safety and Health	327	(32)
Employee Safety and Health: An Introduction	328	(5)
What Causes Accidents?	333	(3)
How to Prevent Accidents	336	(4)
Employee Health: Problems and Remedies	340	(27)
Case Incident: The New Safety Program	351	(1)
Continuing Case: LearnInMotion.com: The New Safety and Health Program	352	(1)
Experiential Exercise	353	(6)
MODULE A Managing HR Globally	359	(23)
HR and the Internationalization of Business	359	(4)
Improving International Assignments Through Selection	363	(4)
Training and Maintaining International Employees	367	(15)
Case Incident: "Boss, I Think We Have a Problem"	377	(5)
Glossary	382	(7)
Index	389

Excerpts

A Framework for Human Resource Managementprovides students and practicing managers with a concise but thorough review of essential HR management concepts and techniques in a highly readable and understandable form. Adopters are using this book in many ways--as the textbook in introductory HR courses (as in intensive study abroad programs), in conjunction with exercises in applied HR courses, with complementary textbooks in courses blending several topics (such as HR and organization behavior), in specialized courses (such as "HR for high-tech companies"), and by practicing HR and line managers to update their HR-related skills. I am grateful to the professors, students, managers, and Prentice Hall sales associates who have helped make this a top-selling book, not only in English but also in several languages including Chinese. Given this gratifying acceptance, you will find this new edition similar in most respects to edition 2. All managers have personnel-related responsibilities, so I've again aimed this book at all students of management, not just those who are or will be HR managers. The basic theme--to provide a concise but thorough review of core HR concepts and techniques--is unchanged. The table of contents and topic coverage is about the same. However, in the interests of continuous improvement I have made several changes. The research and topics throughout all the chapters have, of course, been updated to reflect the latest findings and thinking in the HR field. In addition: Newstrategy openersillustrate how that chapter's material relates to the company's strategic plan, and a newHR frameworkin each chapter summarizes the role of that chapter's material in the human resource management process. A newly revised Chapter 9,Ethics and Fair Treatment in Human Resource Management,provides a comprehensive and practical explanation of how ethics and fair treatment underlie line and HR managers' HR-related decisions. A revised Chapter 6,Performance Management and Appraisal,emphasizes the role of performance appraisal within the company'sperformance managementefforts. New and additionalend-of-chapter casesprovide additional opportunities for classroom analysis and discussions of HR management concepts and techniques. A newManaging HR Globally Moduleprovides an intense review of managing HR in a global enterprise. No book like this ever reaches the light of day without the dedicated efforts of many people, andFrameworkis, of course, no exception. First, I want to acknowledge and thank the reviewers who took the time to make many very useful suggestions. The reviewers included Benjamin Bekhor, Pasadena City College; Rich Cober, Cleveland State University; Susan Gardner, California State University, Chico; Caren Goldberg, George Washington University; Kelly Anne Grace, Georgia Institute of Technology; MaryAnne Hyland, Adelphi University; Thomas Kanick, Broome Community College; Kathryn Lewis, California State University, Chico; Daniel O. Lybrook, Purdue University; Gwen Torkelson, Madison Area Technical College; Pamela R. Johnson, Ph.D., California State University, Chico; and Patrick McHugh, George Washington University. I am very grateful to them all. At Prentice Hall, I appreciate the efforts of all the professionals on the third edition team, including acquisitions editor Jennifer Simon, marketing manager Anka Braun, production editors Kelly Warsak and Brittney Corrigan-McElroy, and assistant editor Christine Genneken, and my debt continues to Natalie Anderson, who suggested I write what has become this very successful book. At home, I appreciate all my wife Claudia's support, and my son Derek's support, assistance, and practical suggestions.